TicketNetwork

I purchased two tickets to a concert for $670. I got my tickets timely and it was what I paid for. However, when my credit card statement came in, I noticed I was charged TWICE. I called immediately and was told they saw the mistake and would refund me, and it would take 5 - 7 business days. I called back on day 7 after confirming I had not received a refund of the second charge. The guy who answered the phone said he too saw I was charge twice. He put me on hold for 23 minutes and came back to tell me the person I needed to talk to was not there, to call back the next business day. I called back the next business day and was told the second charge had to do with a preauthorization and that charge was voided several weeks earlier, so there was no need for a refund. They told me to call my bank and ask how long it would take for the charge "to fall off." I called my bank and they said both charges went through; nothing was voided. They said I need a refund or I need to report the charge to the fraud department. I immediately called ticketnetwork back and asked for a supervisor. After holding for 12 minutes, someone came on the phone, and said she saw I was charged twice. I asked if she was a supervisor and she admitted she was not. I explained I want a supervisor and was again put back on hold. After another 8 minutes, the same woman came back on the line to tell me that she had checked into it and I was charged twice and she just submitted a credit to my credit card. Given that the first person told me she was refunding me and that didn't happen, I am not waiting another 5 to 7 business days to see if they actually credited my account. I will go ahead and report the second charge as fraud. I am a reasonable person; mistakes can happen. But their handling of their mistake was the poorest customer service I have ever received. And when they are not even willing to get a supervisor on the line, I am suspect of the whole company. There are many other ticket outlets out there. DO NOT WASTE YOUR TIME OR MONEY ON TICKETNETWORK.

5 members of my family attended Dolly's performance in Deadwood and we had a wonderful time listening to a lifelong favorite singer of ours. The tickets were very expensive - and yet we were seated in the very last row :( In addition, we had to constantly try to look around people coming and going to the restroom and some would stand in the aisle blocking our view completely! This occurred throughout the entire concert. Maybe the ushers felt bad for us having such a crummy view because one told my brother-in-law that if we wanted, we could go up the side where we would not block anyone's view and take a picture of Dolly (the above-described events prevented us from getting any pictures from our seats.) When my brother-in-law walked up the side to do so, he was immediately sent back by Security before he could even snap a picture. Seeing Dolly in concert has always been at the top of my bucket list, so after a family tragedy 3 1/2 years ago, I decided that life is too short so we splurged and decided to spend the $179 and go see a legend in concert at Deadwood. I went online to purchase the tickets but was unable to secure the $179 price even though there was no 'sold out' notification. I was taken to another website where the cheapest tickets were priced at $223. By the time my purchase was complete, 5 tickets cost us $1401. 25 of which $278.75 were service fees. I wouldn't have minded so much if we hadn't heard from other ticket goers that they were purchasing tickets for $100 the night of the concert at the box office and as I said - we were in the back row so these people paid almost 1/3 of what we did and they sat in front of us!

When I printed out my tickets I notice someone named Cheryl Welch was the owner of our tickets so I called TicketNetwork and was told the reason our tickets were more and another name was listed was because Dolly had sold out in 20 minutes. Obviously Cheryl Welch and other greedy buyers bought up the tickets at the original price and gouged us for lousy seats. I will never buy through TicketNetwork again. A valuable lesson learned the expensive way.

Easy to use and book the etickets which arrived within 24hours by email and very much Enjoyed the game!

Currently on the phone with this website for the fourth time as I received a call at 8:46pm last night to "verify" my order since it was over $1,000. She asked me to send a copy of my ID and signature to their fax, I told her it was not possible that night and she told me I could right away the next morning. I told her that would work and she told me to call back then. I never received the email with the fax info so I called back. The man I talked to told me the number, but didn't know what to do about the email I never received. The next girl said she'd try resending the email, I waited about fifteen minutes and now I am on hold and have been for close to ten minutes. They only hold your tickets for 24 hours.
The first boy I talked to said my tickets expired at noon, the boy I'm talking to now can't even tell me if it's noon their time or mine. He's told me now the person "in charge" of my order is gone, but will be back within the hour to see if they're back. But if the first boy I talked to is correct my tickets will expire in one hour and ten minutes. Also, the first two reps I talked to told me I could sign a blank piece of paper with my ID in the corner and fax that, but this last boy said that would not suffice and it needed to be the printed version of the email I'm not receiving.

Overall, HORRIBLE experience right now, I feel like they want my tickets to expire right now, I haven't received an answer from anyone as of what I'm suppose to do if my tickets expire because they kept saying "let's focus on this one step at a time." WHAT? You can't even help me with the step we're on so I'm not sure how I can't worry about the consequence.

On Thursday, December 15,2015, I ordered two tickets from an online ticket site, Ticketnetwork. The tickets were for a concert at the Walt Disney Concert Hall in Los Angeles California; on December 31,2015 at 10:30 P.M. was what I had ordered. The tickets were sent over the internet to me, but when I printed them out I noticed that the time on the tickets was for 7:00 P.M. NOT 10:30 the night of the concert so. I called the company Ticketnetwork and ask about the time, and also that the seating's were not together. One seat was seat 40 and the other was seat 38. The customer service representative whom I talked to assured me that the tickets were okay and that because of the change as to who would be performing; some ticket could be changed to show that Gladys Night would be there without Natalie Cole and that the time factor was no problem just to go at my 10:30 show time and the scanners at the door would know that the tickets were good to go. THAT DID NOT HAPPEN. When the tickets were scanned at the door the person at the door said, and I quote him "these tickets were for the 7:00 P.M. show not the 10:30 show, I'm sorry, I can't let you in". I told the young man that I had spoken to Ticketnetwork customer service about the time discrepancy on the tickets and they assured me that there would be no problem. His replied was, "well, we can go to the ticket office to see if there's a way to get you more tickets" and that's what happen, but not for free. I paid for a second pair of ticket at the box office to see my concert. Yes I saw my concert, but not with the tickets from TICKETNETWORK had to pay twice. I Will NEVER, NEVER use them again.

THEY ARE HORRIBLE!
I ordered my tickets 2 months before the show. The receipts said that the tickets would arrive "BY" 5 days before the show. I assumed that they were talking about worse case scenario. No! They attempted to deliver the tickets the day before the show and when nobody was home, Fed Exp wouldn't leave them without a signature. I called their customer service number because I was worried that the same thing would happen the next day. I took off work during the time that the tickets were supposed to come, but they didn't come in that window. I talked to Kyle, who was probably the rudest customer service manager I have ever encountered. I needed to go back to work and the tickets weren't there. I ASKED KYLE FOR MY MONEY BACK, BECAUSE THE SHOW WAS THAT NIGHT AND UNLESS I SKIPPED WORK, I WASN'T GOING TO GET THEM IN TIME. HIS RESPONSE WAS PRETTY MUCH TOUGH LUCK. I ended up having to miss half a day of work in order to sit around and wait for them to arrive and get my signature. Plus I paid 2X MORE THAN FACE VALUE AND THERE WAS A $50 PER TICKET HIDDEN FEE AND A $15 DELIVERY CHARGE. **** DO NOT DO BUSINESS WITH THEM! *****
UPDATE: It turns out that they work in partnership with EXCITE.COM. Be careful of both businesses. They are bad news!

I don't feel they even deserve a star. I purchased tickets in January 2017 for a concert on April 25th. I assumed at the time of the purchases that I was getting low cost tickets because that is what they claim. I purchased the tickets but later found out that I paid double for what they actually cost through Ticketmaster or the event center plus additional charges. Ticket Network charged me $88 for one ticket but other places the tickets for the same seat were selling for $48 and then I got charged a service fee of $23.76 per ticket. So tickets that should have cost me under a $100 cost over $230. Next time, I will take the time to shop around but thought these tickets would sell out fast, and thought the price was similar to other sites, so I went ahead and purchased them. Not realizing they were scamming me. Here it is a day before the concert and no etickets that I was told would be emailed to me a week prior to the event, sent another email asking where my tickets were and was told they would be emailed 48 hours prior to event. I called them today because I have not received my etickets and was told they just received all of them the night before and would be mailing them out tonight. They expect you to be around or go find a printer the day of the concert and whose to say I will even get my tickets at all. Instead of making it easier for the consumer it seems they want to make it harder and inconveniencing the consumer by waiting the last minute to send their etickets, and over charge you for tickets. Will never use this site again to purchase tickets. Makes me wonder how many other have had the same issue but have not written a review.