Thumbnail of user vickyd19

Vicky D.

Contributor Level

Total Points
160

2 Reviews by Vicky

  • Monterey Bay Herb Co.

6/9/23
Verified site experience
  • TicketNetwork

4/26/17

I don't feel they even deserve a star. I purchased tickets in January 2017 for a concert on April 25th. I assumed at the time of the purchases that I was getting low cost tickets because that is what they claim. I purchased the tickets but later found out that I paid double for what they actually cost through Ticketmaster or the event center plus additional charges. Ticket Network charged me $88 for one ticket but other places the tickets for the same seat were selling for $48 and then I got charged a service fee of $23.76 per ticket. So tickets that should have cost me under a $100 cost over $230. Next time, I will take the time to shop around but thought these tickets would sell out fast, and thought the price was similar to other sites, so I went ahead and purchased them. Not realizing they were scamming me. Here it is a day before the concert and no etickets that I was told would be emailed to me a week prior to the event, sent another email asking where my tickets were and was told they would be emailed 48 hours prior to event. I called them today because I have not received my etickets and was told they just received all of them the night before and would be mailing them out tonight. They expect you to be around or go find a printer the day of the concert and whose to say I will even get my tickets at all. Instead of making it easier for the consumer it seems they want to make it harder and inconveniencing the consumer by waiting the last minute to send their etickets, and over charge you for tickets. Will never use this site again to purchase tickets. Makes me wonder how many other have had the same issue but have not written a review.

Tip for consumers:
Look at other sites and compare before buying.

Service
Value
Shipping
Returns
Quality
Thumbnail of user colinc7
Ticket N. – TicketNetwork Rep

Hey, Vicky. Sorry to hear you were so unhappy with your experience. I do see that your tickets were made available to you on the 24th of September, the day before the event. Sorry they didn't get to you a bit earlier, but some venues don't release tickets until a couple of days before or the day of to reduce the production of fraudulent or duplicate tickets. We do try to make sure you get your tickets as soon as possible. As for the price, the tickets listed on our site are being resold. When tickets are resold, they are sold at market value as opposed to face value. The market value of the tickets may be above or below the face value. Hopefully next time you get to shop around a bit and see how our prices compare. :)

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