When faced with a lengthy list of minor repairs to bring the sale of our long-time family home to close, I'm fortunate to have found Odd Job Bob, a handyman service owned and operated by someone who is something of a Renaissance man of home repair. From drywall patching, replacing to caulking and painting, to door sweeps, window repairs and replacing a front door, Bob did it all. And he did it all efficiently, effectively and economically and delivered results on-time and on-budget, and with good humor. Thanks, Bob!
On thumbtack advertising show refund if costumer don't answer but that lie i paied like 1000$ and get like 3 jobs and the amount i did with that 3 job i paied 1000$ i spend with leads and the rest of the money leftover is not enough to pay my days work, is very bad this app
I have been with Thumbtack for a few years, I have only gotten ONE job from the site and now they have changed the way you send quotes. Instead of buying "CREDITS" which was expensive in the first place, now you have to use money. I just received an email and to send ONE quote it would cost me $33.60. That's just to SEND the quote. There is no vetting process for people looking for services, most of them are just "FISHING" for a price range, then cancel their request and the business is out the cost of the quote. The only way to make this work better is to have the ones looking for a service to pay as well, that would end a lot of the "FISHING" requests. I am done with them.
I was listed on Thumbtack as a Marriage Counselor. After spending lots of money on fake leads that never converted i decided to switch to Bloomchase.com where i got listed and never have to pay for leads. Public beware of Thumbtack
Thumbtack should be shut down for stealing money from trusting customers. They sell fake/bot leads and charge insane amounts of money for jobs that aren't worth the time. This way of "doing business" has become a regular thing for companies like THUMBTACK, BARK, WEDDINGWIRE/WEDDING PRO etc. I have been shooting weddings for 10 years and these "services" are trash that offer little to no value. In 2021, I shot over 50 weddings, engagements, and other photo/video jobs. 2 out of 50 (4%) came from these guys. The amount of money spent for leads and "ads" vs money made for those two jobs didn't even zero out. I deleted Thumbtack a few months ago and this month, was charged $35 for a lead. My account isn't even active anymore. I have deleted everything, deleted my credit card and blocked them from my email and am still being charged. We have reported them to Visa. If you are a pro, this is not the place. If you are a beginner, trying to build your portfolio, this is also not the place. Huge waste of time and money.
I have been with them for over a year, spend money and got 2 leads and only because they knew of me anyway.
Thumbtack FABRICATE most of the requests and there is no way to verify the veridicity and seriousness of the people pretending to contact you. It is a well organized FRAUD. They read your quote and charge you $3,50
A multimillion dollar scam. Another PONZI scheme.
Look at the hundreds of complaints thumbtack has all over and you may realize they have set up a pretty good scheme.
As a consumer, horrible experience, also hearing the same feedback from the biz owner.
I provided the 'top pro' with a pic of the work, '1' single pole light switch replacement - I provided the material, new switch and plate = all labor job. His advertised rate was $50/hr. He accepted the work, no estimate or contract, scheduled and completed the job and as expected, finished in ~30 minutes. He then messaged me and said ok, the bill is $120?! He proceeded to tell me that I'm stealing because I would not pay 2.4x higher than his advertised rate. False and deceptive advertising is illegal on a state and federal level. He admitted the work was only labor, but cried about Thumbtack fees and how long it took to get to the job - how is this my problem?
After waiting nearly 3 weeks to talk to a human to address this disparity, Thumbtack support totally passed the buck and said hey, not our problem; yet they facilitate the advertisement of rates that are entirely misleading.
I paid the 'pro' his hourly rate and the Thumbtack fee they hit him with, $70 in total. In turn, the 'pro' responded to me and accused me of stealing because I refused to pay $120...? Avoid frustration and avoid this platform, total joke.
On August 18th of this year. A group of 14 ladies had the pleasure, of booking a day trip, with Events by Tashielallc.com.The Hostess made out day, very special, We received wonderful ginger massage, that made you feel, like a new woman. We relaxed in the hot tub, and bake in the sauna. A few ladies enjoyed the pool. We enjoyed a lovely lunch, and had fun at the Casino. Our wonderful hostess Tashiela, gave each ladies a gift, with pampering things in them. We have already booked out next trip in October. Can't wait. We have 20 or more ladies going this time.
I have used "You've Got Maid's" services now for about 4 months and each time they've clean my house; I have come home to the cleanest house I have ever been in these girls do the absolute best job ever and I would recommend this company and those ladies to my family and friends because they are a very professional dresses! Managed & very Thorough at their cleaning, not leaving a single thing undone, they are on time within the time allotted and they are super friendly! Wich are 2 of my biggest Pet peeves! And I absulutly love how they never leave my house unless it's completely clean I absolutely love this company & I will continue using them throughout the years to come service my beautiful home, thank you You've Got Maid's for giving me the best service ever
Last month, I couldn't decide on anything when it came to my house. I was desperate for an Interior Designer
I found Athena Ezell through Thumbtack, and WOW!
Everything looked fabulouse, new color pallet, reused furniture that looked brand new!
I couldn't have been more pleased!
I reccommend A. E. Designs, and Thumbtack to anyone!
I have been using as a business owner to get leads. Sadly a previous employee had the info for the account and has been using my company name and this site to acquire leads for himself. I have reached out to Thimbtack to try to get the person blocked. But oddly even though I recieved messages in my email and on the business phone of leads in Califirnia (my company is in Houston Tc) being answered and communicated with Thumbtack doesn't see them. HMMM a bit odd to me. And they can't seem to help me. I would NEVER recommend this site to any business for use.
If you find in Google search a thumbtack link that does not go to the content in the link, then report it. Thumtack will often use local business names in their description, then when the consumer clicks on the links, they are led to a bid page, not to the business they advertised. This is called rich snippet spam. If you find it, report it.
https://support.google.com/webmasters/contact/rich_snippets_spam
This article talks about how small business and individual service providers marketing/sales are encashed by lead generation companies.
https://www.linkedin.com/pulse/time-say-good-bye-lead-generation-companies-kaikili-app
Thumbnail says it has property guarantee. We had a $1600 tv stolen and thumbtack did nothing to help. They say the contractor is off their list. Wow helps me a lot. Thanks thumbtack
I hired him to paint and stain the high roof areas. After completing his work Randy from Wilhelm recommended how I should finish my project. Not many contractors would do this. Id hire them again.
Most of the responses we received were not licensed or insured businesses and people who had lost their license from infractions. Will not use this service again.
Old Time Home Chores did a very efficient and professional job of spring cleaning my yard. They were friendly and courteous and reasonably priced. I will definitely use them again in the future.
I had several customers contacted me and they never read the first message or respond at all, thumbtack refused to refund. I've only got 2 real customers since I've signed up for a year.
Highly recommend Darrell Thomas, whose team did superb high-quality, professional work on a variety of projects, including painting, woodwork and brick repair, and backyard fencing.
I have received much of my work through Thumbtack. They have been generous with me over the years. Great resource for acquiring customers. Thank you! Jesus bless!
Answer: Thumbtack does not generate fake requests. When our professionals come to Thumbtack to meet new customers, we know how important it is to receive requests that can help them expand their clientele. We have a lot of customers that come to Thumbtack and hire professionals to help them complete their personal projects. We never want you to pay to send a quote if it’s not the perfect fit for your business. This is why you can view the details of each request before you send a quote and introduce yourself to the customer. James - I’m so sorry that the concerns you’ve brought to our attention haven’t been responded to in an appropriate amount of time, this is never our intention. It's important to us to obsess about answering our customers and professionals questions and concerns within a timely manner. We are a real company that can always be improving. You can read more about our company in reputable sources such as Forbes and the New York Times. If anyone has specific concerns about certain requests you’re receiving, we’d be happy to review them and see how we can help. Feel free to give us a call at (800) 343-1710, we have an amazing support team that is just waiting to talk to you.
Answer: Hi Kay, I’d be happy to answer your questions. When we initially started Thumbtack in 2009, we tried multiple business models. This included a commission based model, but there were some concerns. When professionals didn’t pay for each quote they sent out, there was nothing to stop pros from quoting as much as possible, regardless of if they were the right fit for the job. Paying for each quote encourages better quality quotes and creates a much better experience for customers. Like you mentioned, it’s important for us to get customers to try our site and continue to hire professionals. In the end, pros are paying to promote and advertise themselves to customers that are already actively looking for that particular service. S. G has an amazing point, and Thumbtack is a great introduction site. There’s a lot of potential to expand your clientele, but sometimes it takes some tweaking to your profile and quotes to increase your response rate. The goal is to create a connection through your profile and quote message, and we’re here to help you do this. It’s kind of like sending the customer a virtual portfolio of your experience, achievements, and reviews. I do want to clarify that Thumbtack does not create fake requests, and it goes against everything we value as a company. While Thumbtack may not be the perfect fit for every business, we strongly believe that we can help connect businesses with new customers and foster growth. If you’d like to give us a call at (800) 343-1710, we’d love to give you more personalized help or answer any other concerns you may have.
Answer: We love to see that you’re interested in joining Thumbtack, Grace! Your party planning business sounds like it will be a blast. When it comes to having a license, it's up to each professional to determine what licenses are necessary and follow their local, state and federal laws. I recommend checking with your state to see if a business license is needed for your service. Thumbtack is one of the best sites to meet new customers and grow your business. Robert S. Gave a really good explanation of how we work. You can sign up and receive requests for free, and you only pay us when you send the customer a quote. Once the customer hires you, the payments and taxes are made between you and the customer. This is a great way to connect with the customer and build an extensive referral network. We wish you the best of luck with growing your business. Have an amazing day!
Answer: The reason you had a lull in leads we because thumbtack had a manual action penalty levied against them. If you are not sure what that is you should google search it. The letter you received from Thumbtack regarding this was (as usual) not fully truthful. The letter does not detail the slimy tactics thumbtack used ti enhance google rankings in organic search returns. Do yourself a favor and search this phrase "thumbtack manual action penalty"
Answer: With our recent changes, you're only charged when a customer responds to your quote with interest in working with you. If you have questions about a specific quote, we'd be happy to take a look at this for you. Just send us a message on Facebook with your email address and the customer's name.
Answer: We want to make sure you get the most out of our site and see a return on the investment you've made with us. Please give us a call at (800) 948-2034 when you have time so we can go over your concerns with us.
Answer: We like that you're expanding your options, Rebecca. Thumbtack is a local services marketplace that connects customers with the right professionals for anything they need done. A lot of pros have met new customers off our site and you can too. You can see more information about how we work here: https://www.thumbtack.com/pros/how-thumbtack-works. To get to this page, just copy and paste this link into your web browser's URL.
Thumbtack has a rating of 1.8 stars from 1,569 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Thumbtack most frequently mention customer service, credit card and phone number. Thumbtack ranks 101st among Local Reviews sites.
Hi Levi, we appreciate you taking the time to share detailed feedback about your experience on Thumbtack, and other sites, as a pro. We're sorry to hear that the platform didn't work for your business, and want to wish you well as you move forward. You shouldn't receive any charges for leads, after your account's been deactivated, if you haven't been assisted with this yet, please send us an email to support@thumbtack.com or a direct message via social media for quick response.