website thubmnail of Thumbtack

Thumbtack

How would you rate Thumbtack?
grey star
grey star
grey star
grey star
grey star
Tennessee
1 review
1 helpful vote
Follow Robert H.
Unfollow Robert H.
Send Message
Share Review
Report Review

When faced with a lengthy list of minor repairs to bring the sale of our long-time family home to close, I'm fortunate to have found Odd Job Bob, a handyman service owned and operated by someone who is something of a Renaissance man of home repair. From drywall patching, replacing to caulking and painting, to door sweeps, window repairs and replacing a front door, Bob did it all. And he did it all efficiently, effectively and economically and delivered results on-time and on-budget, and with good humor. Thanks, Bob!

Date of experience: June 10, 2020
Massachusetts
2 reviews
0 helpful votes
Follow THYAGO C.
Unfollow THYAGO C.
Send Message
Share Review
Report Review

Fake advertising
July 20, 2023

On thumbtack advertising show refund if costumer don't answer but that lie i paied like 1000$ and get like 3 jobs and the amount i did with that 3 job i paied 1000$ i spend with leads and the rest of the money leftover is not enough to pay my days work, is very bad this app

Date of experience: July 20, 2023
New York
1 review
4 helpful votes
Follow Rich M.
Unfollow Rich M.
Send Message
Share Review
Report Review

GREEDY
September 6, 2017

I have been with Thumbtack for a few years, I have only gotten ONE job from the site and now they have changed the way you send quotes. Instead of buying "CREDITS" which was expensive in the first place, now you have to use money. I just received an email and to send ONE quote it would cost me $33.60. That's just to SEND the quote. There is no vetting process for people looking for services, most of them are just "FISHING" for a price range, then cancel their request and the business is out the cost of the quote. The only way to make this work better is to have the ones looking for a service to pay as well, that would end a lot of the "FISHING" requests. I am done with them.

Date of experience: September 6, 2017
Florida
2 reviews
12 helpful votes
Follow Joy R.
Unfollow Joy R.
Send Message
Share Review
Report Review

I was listed on Thumbtack as a Marriage Counselor. After spending lots of money on fake leads that never converted i decided to switch to Bloomchase.com where i got listed and never have to pay for leads. Public beware of Thumbtack

Date of experience: April 28, 2017
Arizona
2 reviews
1 helpful vote
Follow Levi H.
Unfollow Levi H.
Send Message
Share Review
Report Review

Thumbtack should be shut down for stealing money from trusting customers. They sell fake/bot leads and charge insane amounts of money for jobs that aren't worth the time. This way of "doing business" has become a regular thing for companies like THUMBTACK, BARK, WEDDINGWIRE/WEDDING PRO etc. I have been shooting weddings for 10 years and these "services" are trash that offer little to no value. In 2021, I shot over 50 weddings, engagements, and other photo/video jobs. 2 out of 50 (4%) came from these guys. The amount of money spent for leads and "ads" vs money made for those two jobs didn't even zero out. I deleted Thumbtack a few months ago and this month, was charged $35 for a lead. My account isn't even active anymore. I have deleted everything, deleted my credit card and blocked them from my email and am still being charged. We have reported them to Visa. If you are a pro, this is not the place. If you are a beginner, trying to build your portfolio, this is also not the place. Huge waste of time and money.

Loading...
Date of experience: May 7, 2022
Thumbtack-Support -. Thumbtack Rep
over a year old

Hi Levi, we appreciate you taking the time to share detailed feedback about your experience on Thumbtack, and other sites, as a pro. We're sorry to hear that the platform didn't work for your business, and want to wish you well as you move forward. You shouldn't receive any charges for leads, after your account's been deactivated, if you haven't been assisted with this yet, please send us an email to support@thumbtack.com or a direct message via social media for quick response.

New York
5 reviews
12 helpful votes
Follow Carah F.
Unfollow Carah F.
Send Message
Share Review
Report Review

Thumbtack is FRAUD
November 3, 2017

I have been with them for over a year, spend money and got 2 leads and only because they knew of me anyway.
Thumbtack FABRICATE most of the requests and there is no way to verify the veridicity and seriousness of the people pretending to contact you. It is a well organized FRAUD. They read your quote and charge you $3,50
A multimillion dollar scam. Another PONZI scheme.
Look at the hundreds of complaints thumbtack has all over and you may realize they have set up a pretty good scheme.

Date of experience: November 3, 2017
Pennsylvania
1 review
0 helpful votes
Follow Matt S.
Unfollow Matt S.
Send Message
Share Review
Report Review

As a consumer, horrible experience, also hearing the same feedback from the biz owner.

I provided the 'top pro' with a pic of the work, '1' single pole light switch replacement - I provided the material, new switch and plate = all labor job. His advertised rate was $50/hr. He accepted the work, no estimate or contract, scheduled and completed the job and as expected, finished in ~30 minutes. He then messaged me and said ok, the bill is $120?! He proceeded to tell me that I'm stealing because I would not pay 2.4x higher than his advertised rate. False and deceptive advertising is illegal on a state and federal level. He admitted the work was only labor, but cried about Thumbtack fees and how long it took to get to the job - how is this my problem?

After waiting nearly 3 weeks to talk to a human to address this disparity, Thumbtack support totally passed the buck and said hey, not our problem; yet they facilitate the advertisement of rates that are entirely misleading.

I paid the 'pro' his hourly rate and the Thumbtack fee they hit him with, $70 in total. In turn, the 'pro' responded to me and accused me of stealing because I refused to pay $120...? Avoid frustration and avoid this platform, total joke.

Date of experience: February 20, 2024
Connecticut
1 review
1 helpful vote
Follow virginia h.
Unfollow virginia h.
Send Message
Share Review
Report Review

On August 18th of this year. A group of 14 ladies had the pleasure, of booking a day trip, with Events by Tashielallc.com.The Hostess made out day, very special, We received wonderful ginger massage, that made you feel, like a new woman. We relaxed in the hot tub, and bake in the sauna. A few ladies enjoyed the pool. We enjoyed a lovely lunch, and had fun at the Casino. Our wonderful hostess Tashiela, gave each ladies a gift, with pampering things in them. We have already booked out next trip in October. Can't wait. We have 20 or more ladies going this time.

Date of experience: August 29, 2018
Nevada
1 review
0 helpful votes
Follow Jessica L.
Unfollow Jessica L.
Send Message
Share Review
Report Review

Excellent!
September 26, 2019

I have used "You've Got Maid's" services now for about 4 months and each time they've clean my house; I have come home to the cleanest house I have ever been in these girls do the absolute best job ever and I would recommend this company and those ladies to my family and friends because they are a very professional dresses! Managed & very Thorough at their cleaning, not leaving a single thing undone, they are on time within the time allotted and they are super friendly! Wich are 2 of my biggest Pet peeves! And I absulutly love how they never leave my house unless it's completely clean I absolutely love this company & I will continue using them throughout the years to come service my beautiful home, thank you You've Got Maid's for giving me the best service ever

Date of experience: September 25, 2019
Tennessee
1 review
0 helpful votes
Follow Sarah M.
Unfollow Sarah M.
Send Message
Share Review
Report Review

I USED A. E. DESIGNS
October 6, 2016

Last month, I couldn't decide on anything when it came to my house. I was desperate for an Interior Designer
I found Athena Ezell through Thumbtack, and WOW!
Everything looked fabulouse, new color pallet, reused furniture that looked brand new!
I couldn't have been more pleased!
I reccommend A. E. Designs, and Thumbtack to anyone!

Date of experience: October 4, 2016
Texas
1 review
0 helpful votes
Follow Chasity W.
Unfollow Chasity W.
Send Message
Share Review
Report Review

I have been using as a business owner to get leads. Sadly a previous employee had the info for the account and has been using my company name and this site to acquire leads for himself. I have reached out to Thimbtack to try to get the person blocked. But oddly even though I recieved messages in my email and on the business phone of leads in Califirnia (my company is in Houston Tc) being answered and communicated with Thumbtack doesn't see them. HMMM a bit odd to me. And they can't seem to help me. I would NEVER recommend this site to any business for use.

Date of experience: June 30, 2020
Illinois
3 reviews
6 helpful votes
Follow Dave L.
Unfollow Dave L.
Send Message
Share Review
Report Review

If you find in Google search a thumbtack link that does not go to the content in the link, then report it. Thumtack will often use local business names in their description, then when the consumer clicks on the links, they are led to a bid page, not to the business they advertised. This is called rich snippet spam. If you find it, report it.

https://support.google.com/webmasters/contact/rich_snippets_spam

Date of experience: July 13, 2015
Texas
1 review
3 helpful votes
Follow Kaikili A.
Unfollow Kaikili A.
Send Message
Share Review
Report Review

This article talks about how small business and individual service providers marketing/sales are encashed by lead generation companies.

https://www.linkedin.com/pulse/time-say-good-bye-lead-generation-companies-kaikili-app

Date of experience: September 24, 2019
North Carolina
1 review
2 helpful votes
Follow Marianne L.
Unfollow Marianne L.
Send Message
Share Review
Report Review

Thumbnail says it has property guarantee. We had a $1600 tv stolen and thumbtack did nothing to help. They say the contractor is off their list. Wow helps me a lot. Thanks thumbtack

Date of experience: March 27, 2017
Ohio
1 review
0 helpful votes
Follow Gary M.
Unfollow Gary M.
Send Message
Share Review
Report Review

I hired him to paint and stain the high roof areas. After completing his work Randy from Wilhelm recommended how I should finish my project. Not many contractors would do this. Id hire them again.

Date of experience: October 23, 2016
Washington
1 review
6 helpful votes
Follow Therese G.
Unfollow Therese G.
Send Message
Share Review
Report Review

Most of the responses we received were not licensed or insured businesses and people who had lost their license from infractions. Will not use this service again.

Date of experience: May 28, 2017
Wisconsin
1 review
0 helpful votes
Follow Bette W.
Unfollow Bette W.
Send Message
Share Review
Report Review

Old Time Home Chores
April 24, 2019

Old Time Home Chores did a very efficient and professional job of spring cleaning my yard. They were friendly and courteous and reasonably priced. I will definitely use them again in the future.

Date of experience: April 23, 2019
California
1 review
3 helpful votes
Follow Amy H.
Unfollow Amy H.
Send Message
Share Review
Report Review

Scam
October 1, 2023

I had several customers contacted me and they never read the first message or respond at all, thumbtack refused to refund. I've only got 2 real customers since I've signed up for a year.

Date of experience: October 1, 2023
Illinois
1 review
1 helpful vote
Follow J B.
Unfollow J B.
Send Message
Share Review
Report Review

Highly recommend Darrell Thomas, whose team did superb high-quality, professional work on a variety of projects, including painting, woodwork and brick repair, and backyard fencing.

Date of experience: November 30, 2016
Texas
2 reviews
1 helpful vote
Follow Cory E.
Unfollow Cory E.
Send Message
Share Review
Report Review

Generous Company
December 28, 2017

I have received much of my work through Thumbtack. They have been generous with me over the years. Great resource for acquiring customers. Thank you! Jesus bless!

Date of experience: December 27, 2017

Overview

Thumbtack has a rating of 1.8 stars from 1,569 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Thumbtack most frequently mention customer service, credit card and phone number. Thumbtack ranks 101st among Local Reviews sites.

service
306
value
297
shipping
124
returns
171
quality
264
This company does not typically respond to reviews