Thumbtack

This company will milk money from you as much as possible. They have very deceptive business practices and a sketchy at best "refund policy". I am currently not using this company because of these reasons. The "leads" they "sell" you are sold to multiple different contractors within the same work category. They will take the money directly from your account without asking or needing any authorization per their contract terms. If the "lead" even reads your initial contact text you're not eligible for a refund wether the "lead" replies or not. When I was last using the service I was paying anywhere between $30-$50 per lead! Mind you, I'm not a high ticket contractor. To make things even worse, they don't let the consumer on the other end know that there are contractors paying good money just to send them a message in the hopes of bidding on their job. The majority of their "leads" are cheap homeowners kicking tires. You can literally have more success knocking on random doors or cold calling. You can and most likely will spend more money than you'll earn through their "service". I would recommend any new business owner steer clear of this terrible, money hungry company. Any response you see from Thumbtack on these types of critical reviews is purely lip service, they take absolutely no action, the service only continues to get worse. I used to recommend this service to other contractors at one point, now I'm waiting to have the satisfaction of watching them go out of business, fingers crossed.

PROFESSIONAL, EFFICIENT, AND PUNCTUAL are just a few of the words I would use to describe Anthony Watson's moving service. At a very affordable rate they removed the stress of moving my furniture from off my shoulders which afforded me the extra time needed to focus on the many other details regarding my move. No hourly charges or fees here! The owner came to my residence and assessed a FLAT & AFFORDABLE FEE despite the length of time involved. There was constant communication and transparency via email, they anticipated & addressed all needs both current and those that could potentially arise, and they even provided an extra boost of confidence by securing and padding my furniture! I would recommend this company to anyone! Sincerely, Terry S in NC.

I've been on thumbtack several years and have officially stopped following up on their leads. The cost of the leads is never predictable - fluctuates constantly and expensive - which means I end up quoting higher prices so I don't lose money delivering the service - customers would be better off to call service provider DIRECT. Now they require a background check to quote - I have 20 years teaching in public schools and 50 years providing services in homes and in mine - have never had a complaint. I don't feel comfortable handing over ALL my ID info - including SS to these anonymous internet services of whom I have NO info regarding THEIR credibility and overall security on site. I am DONE with these - I'll look for other advertising that is more productive and less expensive!

Here's the thing about Thumbtack: You cast your request to the winds and you could get just about anything in reply. I've found some terrific contractors through the site, which has been occasionally helpful as I've relocated to two new cities in the past 4 years. But I've also found a greater number of poor tradesmen, and at least two unqualified disasters. QUALITY CONTROL IS A MAJOR ISSUE, and as a result it is an exercise in random chance to hire anybody with fewer than, say, 25 strong reviews.

If Thumbtack is ever going to improve its value proposition from the customer side, it needs to do something to set the bar higher for the trade side. Without that, this is just the Wild West.

Unless you're one of the 5 that sit on their cell phones and monitor it every second -- unless you respond to and of the ACTUALLY worth while posts within NANO-SECONDS --prepare to waste a LOT of money for constant disappointment.

Even IF you get in and are able to land a quote unless you literally low ball yourself and services you're not going to land a project. After the first couple attempts when it became clear I had to respond instantly and I got no reply to a quote I cut my professional services to about $10 an hour just to see if I would land something --NOTHING! Which also tells me this service is probably catering to kids / people that can work for peanuts. OR -- MORE LIKELY--they're fake posts generated BY THUMBTACK

Oh yeah -- and the positive reviews? Chances are very good that's their happy money-stuffing staff stacking the reviews ala Amazon-esk.

As a follow-up to my initial review, I called the company. After what seemed like hours on the phone, they virtually implied it was MY fault for not vetting the contractor I hired from THEIR website. So now it is MY fault! Folks, I just saw a TV commercial for these guys and I've got to tell you, PLEASE PLEASE PLEASE be careful who you hire. Get credentials, ask for previous job pictures to references, in other words, DO YOUR HOMEWORK FIRST before you hire anybody from this website. Try another like HA or Ag's list first, If you are smart as I believe all of you are. I'm an older person and I blew it. Learn from my mistake. You won't be sorry.

I figured out their scam tonight. I finally bid a job after being persistently asked by Thumbtack to do so. I asked the homeowner to let me know one way or the other. She opened by bid at 7:30 pm and responded right away that the job had already been done today. The jobbers are not updating their files and we keep sending in quotes not knowing if the job is even still available, There is no way for us to know if a job is already sold because the jobber just does not update his files. Just like a weekend warrior, doesn't give a damn. Since we never get contact information we will never know unless we ask the homeowner to fill us in when they buy a contract. Thumbtack needs to figure out a way to keep this from happening, but then that would cut into their revenue. And again why do 8 or 20 jobbers need to be given opportunity to bid on a job anyway? Isn't 3 or 4 enough? With 8 or 10 bidding, one is going to be a low ball bid. All the bids are coming through these bastards and we are being screwed. Sounds like time to contact the attorney general of my state. I'm pissed big time! And I thought that most of the jobs were phony; they still may be. No way to know is there? Hello Mr Attorney General pick up the phone.

OMG What an incredible waste of time and MONEY! So, so much money lost on this site that I may as well have gone to a casino (it may have been more profitable that way)! First off, they are GREEDY! $25.00 for a lead that never responds back to you, gives you a disconnected phone number, and when you ask them to refund your money, they DON'T! I mean, they're basically making millions by EXPLOITING honest business owners... I AM STARTING A CLASS ACTION LAWSUIT AGAINST THIS COMPANY. If you want to be apart of it, my contact info will be at the bottom. I HAVE BEEN GIVEN LEADS THAT ARE OBVIOUS SCAMMERS AND PEOPLE WITH ABSOLUTELY NO INTENT OF USING MY BUSINESS!

Thumbtack, you should be ashamed of yourselves! You literally manipulate your users into using an unreliable platform for your own gain... ILLEGAL!

If you are a professional looking for jobs on Thumbtack, don't waste your time or money. Thumbtack contacted me, asking me to set up a profile on their website when they first started, so I thought I'd try it out. It didn't take me too long to figure out they were in way over their heads. They didn't know anything about my business category and expected me to give customers quotes from basically no information. I submitted suggestions numerous times about how the quote process for my industry could be improved, but no one ever listened. (I have 20 years' experience in my industry, so I think I have some useful advice to give.) A former Thumbtack employee even hired me to do some work for them while she was there, and after she left the company, it's gone even further downhill. It's almost impossible to get clients to submit reviews since they are not obligated to do so... and submitting quotes costs money! I refuse to pay any money to submit a blind quote if I don't even know what I'm quoting. They allowed me to delete my account without a fight, probably because I never paid a penny for my credits; they were all rewards earned by helping THEM over the years! Some thanks, Thumbtack.

I've watched Thumbtack for the last 7 years go from a platform where a competent commercial artist could make a decent living to a place that only benefits clients seeking top-notch work and not willing to pay a professional wage for that work.

Used to be clients were required to post their budget ranges so that experienced artists could avoid the $5/hr crowd, (which is 90% of their logo seekers) but since they got too many complaints from clients saying no one would take on their assignments, they're eliminated that except for website design.

I used to average $50-$80/hr on work for serious clients who wanted serious design development. Now I'm lucky if I can average $20/r/ Prices you pay for a quote have gone up from under $10/hr to over $30/hr. You get billed for clients who are just looking and don't commit and clients who don't end up hiring you can leave scathing reviews!

They have continued to raise their rates during the pandemic even though clients have no more money to hire pros to do their work...

Partronizing support team often offers NO viable solutions to your problems.

I would recommend this plate form at all.

Do not use this site. I learned the hard way that any old company or person can sign up to be on Thumbtack. There is no real vetting. After my experience, I'm starting to think this site is a total scam.

I had an issue where I posted a review for Company A, but it was actually Company B that came to my house. Because my partner and I both were working to find a contractor, there was some confusion and I left a review for the wrong company. Whoops. Easy to fix? Wrong. I could not delete or edit my own review. Really? That's certainly inconvenient. So I emailed them with the error.

I've dealt with two customer service reps (one supervisor named Jeff) that have told me that due to their "integrity" they cannot remove the review. As I said to them, what kind of integrity is it to leave up a review for a company it doesn't belong to? This is false and untrue and should certainly be removed.

What made it worse was the condescending form letter. It's as if no one is listening or cares. Thumbtack has absolutely NO integrity, in my mind.

I will be deleting my account and not using them. I hope you choose to do the same. Who knows how many bs reviews there are due to the fact that one can go on there seeking revenge or otherwise and just making something up about a company they did not use.