Was a pro member of TT years ago in the ealry 2014. Rejoined the service and within 2 hours I was billed $24.00 for 1 lead. I deactivaded the lead situation in 3 categories and they billed me for category that I could not deactivate. The so called lead are nothing other than a person fishing and it's send out to multiple people. At 24.00 a piece I could imaging. My issue is I did not authorize lead for the 4th category. Attempt to reach them are futile. Had to delete my creidt cad from their account to ensure I dont get rip off anymore. They need to be class actioned sued.
I use to use Thumbtack when I first started my business. Generated a lot of leads for me at a REASONABLE price! Note the REASONABLE price part in that sentence!
Now they are charging upwards of $30 if someone even responds to a quote. You may not get the job, may not even hear from the people again, but still are charge an exorbitant amount. And the manner in which they do the billing and setup is shady.
Although I wasn't taking damage in the app, I was enjoying it. Until I went to the app and said that my account was deleted. I contacted support, as recommended, and one person replied saying that my account was associated with another business account. The answer is very shallow, they don't say the exact reason. Who could I be associated with if I don't know anyone here in this country. Now I'm the one who doesn't want to go back. You can even pay me, I don't want to
Thumbtack has become an oversaturation of fake/scamming businesses that change their name after thumbtack bans them and the cycle starts all over. Then Thumbtack charges me for duplicate leads of the same request. Thumbtack has become a money-hungry lead-generating company that does not value legit pros and allows anyone on the platform! Beware of anyone you hire from Thumbtack because thumbtack says that they background check them but it is most likely a lie! I can show 3 companies on hand that is not legit run by a person who is a scammer and yet their profile is still active on Thumbtack! I am done being a victim of thumbtacks poor management skills and money-hungry ways! As for the person who took my call, I had to deal with her baby crying in the background! Customer service speaks loudly of how the platform is managed!
Hi Tom, we're incredibly sorry to hear about your experience. It's disappointing to hear that you weren't able to get the support you needed, and we'd like to get in touch to resolve any outstanding concerns you have. For a quick response, you're welcome to send us a direct message via social media (Instagram, Facebook, Twitter) so that we can address these points for you. The information you shared about potential scams and illegitimate accounts is concerning to us, we'd like to gather more details from you so that we can investigate and take appropriate action. Please provide more information here: https://help.thumbtack.com/report-a-concern. For more information about our background check process, please see our Help Center: https://help.thumbtack.com/article/background-checks. We hope to get in touch soon and improve your experience.
My compliments to CHAILA who works for Americans chimney, gutters and roofing.
Very personable and knowledgeable. Very hard worker. Pays attention to detail. Made suggestions to replacement and the best way to stack my gas logs for best flow.
Thanks CHAILA. 2 thumbs up
I used Thumbtack a couple years ago and they kept charging me despite pausing the leads so I deleted the account.
I opened up a new business and decided to give it a shot again. Created a new account for the new business, paid a deposit to generate leads, and called it a day.
The next morning I went to login and my account was deactivated by thumbtack. I reached out to support and all they could tell me was that my account was deactivated for "violating terms of use." I read through the terms and found nothing that I could have violated in the 6 hours the account had been active. Now they are refusing to refund my money. Absolute scum. Stay far away.
We're sorry to hear this, that's a frustrating experience. While we don't have enough information from this review to locate your account, we want to look further into this for you. Please either send us a DM via social media, or email our team: support@thumbtack.com, so that we can help.
Mary Stimmel was excellent, not only did she do a great job on my resume, but she went the extra mile. My computer was acting up, I asked her if she would send my resume because I had a deadline and she did. I felt comfortable with her and she was patient kind trustworthy and always professional. I would recommend her in a heart beat, she's the best I ever had, and I have more work and wouldn't trust anyone else but Mary Stimmel. Believe me, you won't go anywhere once you experience working with Mary.
Mark Schultz did an amazing job at our wedding reception on July 29,2016 at the Bavarian! Every one kept asking who was the DJ? Mark worked with us from the very beginning and gave us a lot of good suggestions! We couldn't be happier with the job Matk did! Thank you Mark for making our reception a success!
I recently had water damage in my home due to my water heater. My repair consisted of drying the water and floor repair. I located the water damage restoration professional through Thumb Tack. I used Fast Action Restoration, owner Joe Donovan. He was very prompt in replying to my need and his work as well as his advice was exceptional. I recommend Fast Action Restoration. Betty Vaden
I have had to make several thumbtack accounts because mine have been deleted over and over. I work with a bigger commercial business and like this website to find subcontrators. They keep deleting my accounts over and over and over. Its not become a hassle and i will no longer use this site.
Gerik Whitt power washed my driveway, walkway, decks, etc this morning and I am very pleased at the job he was able to do. For example: at my request, he was able to clean the decking without stripping any of the finish off like the last guy did. In all, job well done and a pleasure to work with.
Tommy Turner
Lawrenceville, GA
Thumbtack is a scam that overcharges "pros". DO NOT USE. They make it so hard for you to change your settings so you don't automatically get charged. There's no way to get that money back for when you do get charged.
You get charged for talking to customers that you most likely won't work with because they don't respond. Don't do it. Save your money.
We were scammed on thumbtack and went out and created a website www.thumbtack.reviews to allow people to post their complaints without them being deleted on facebook or other sites.
Come to www.thumbtack.reviews and post your own complaint without fear of having your account deleted or post removed.
Jeff Jissner is a plumber who came to replace my kitchen sink. Did a good job, however we had a minor leak. I called him and he came over and fixed it, promising to come back if needed. His attitude and professionalism was remarkable. His charges were minimal. I recommend him very highly. He is in Minneapolis, MN. Gohar Husain
I hired a person to remodel my bathroom through Thumbtack list. The contractor assured me he was qualitied to do the job. Once he started the job it became evident that he was not qualified to do the job. Thumbtack was extremely helpful in working to help correct the problem. My hats off to Thumbtack for their follow through and doing everything in their power to make the contractor be responsible.
Our experience with CBE general contractors was excellent. Rick came to our home to view the pre project, game us some added ideas and options which we used! His
Expertice and Pete's was exceptional. The remodel included tiling the master bedroom and bathroom total remodel. Everything went according to plan and was finished at the projected time. My husband broke his ankle before the job was completed so we had to add and few things like more grab bars--for handicapped. They installed them immediately. Even brought his scooter for my husband to use. I would not hesitate to rehire them for future projects nor would I hesitate to refer them to our friends. Our special THANK YOU to CBE for their courtesies and a job well done. I am very proud of our bathroom now and LOVE the shower!
The Gumps
They do not reinburse you when not hired. I disputed a transaction with my bank and they sent this term and condition: -"Profesionals pay thumbtack for leads to connect them with individuals who are shopping for their services. By accepting the terms of service at sign up, professionals agree to make payments for therlse leads (although they are not guaranteed to be hired after connecting with a particular individual) and that lead purchase are NON-REFUNDABLE."- This is unacceptable. They took money from me 2 times.
I found a good company to fix my fence and honest man to run this company. Mr. Villano fixed my fence while I was not able to be home and I said to him on the phone. Well what about giving you a check. He said. Don't worry about it, if you like the work send me a check.the price was decided on the phone the day before and it was a very good and honest quote. Needless to say the work was right and I mailed the check.
Signed up to get going in new area after a move - very reputable professional with 22 years experience in my area... NOTHING but clogged phone texts... NOT ONE customer after 7+ months --- this is a TOTAL rip off service. Facebook is much better
I was not satisfied with the service from dupree jackson computer repair
I paid to get rid of virus off my computer.and still had them on there and had to pay another tec to get rid of them and could not even get a refund for a job he did not even do.
Overview
Thumbtack has a rating of 1.8 stars from 1,569 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Thumbtack most frequently mention customer service, credit card and phone number. Thumbtack ranks 101st among Local Reviews sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Jake, we apologize for any confusion that may have happened as you tried to adjust which leads you wanted us to send you. We'd be happy to take some time to look into this with you and work to help you see success on Thumbtack. It's important to us that you see a great return on your investment and we can provide tips to help. We're also open to any feedback you can provide about pricing for your specific category. Please feel free to reach out to us via one of our social media channels and we'll see what we can do for you. We hope to hear from you soon.