Thumbtack

I have been on Thumbtack for almost 2.5 years. I have been a victim of paying for fake leads that are created by their fake-lead department, I have been sent (and paid for) leads when I had BLOCKED my calendar for vacations or other reasons... I have been sent "customer support surveys" when NOBODY contacted me. I have been a victim of people with an agenda to post negative reviews (either the competition or someone deranged). YOU HAVE NO DEFENSE against crazies or Thumbtack itself. They do as they please. I am amazed that not a single state attorney has looked into their business practices! I am a top pro but I cannot talk to a single human being with a pulse timely when I have any issue. Even though they get tired of telling you that you have priority support! NONEXISTENT. Bottom line: stay far far away from this rat's nest

Sam And Toni of S & T Home Improvement did a great job painting our rental house
They were flexible with hours and did a nice job sanding and patching cracks and holes. They painted walls, ceilings, doors, baseboards and door trim. They were priced very reasonably and cleaned up the mess.

Vendors and Professionals BE AWARE
Thumbtack will charge you wrongfully for leads, even tho they admit you should not be charged, they still don't give you refund for it. You get charged even tho lead is not in your budget range. I have email from support team member stating i should not be charged automatically but declined to give a refund for charged amount! How much money did they wrongfully charged and how much money did Thumbtack made profit out of it?

Finding out that as you pay for Thumbtack to promote you they charge you for every single lead automatically and they never tell you what the charges are. They will range from $10 to $60 for one lead you may not even get. Even if you are promoted, they promote other professionals that are also paying for the auto lead so they are getting paid from who knows how many professionals. If you do not use the promotion auto charge you can submit a quote to the customer but your bid is basically hidden in an email still promoting the other professionals. So in other words, Thumbtacks is in it for themselves, not the customers, not the professionals, for themselves! The only one making any money here is Thumbtacks. By the time you pay for their "leads" you have spent $300 to make $400 on a job. You are better off spending your money on an ad in the newspaper. Your odds are better!

Do not use this service! They are not reliable and do NOT screen their contractors. We spent over $1K to have a shower kit installed. It was done incorrectly and we now have to take it out and fix it. He did not follow instructions that were provided for back wall support and used liquid nails and sheet-rocked over the flange. We have not been able to reach him and we cannot even install our new shower door because he did not square and true the wall. Measurements are 55 inches at bottom and 56 at the top. The name of the contractor is Oliver Construction. I am disappointed that Thumbtack did not screen this unbonded and unlicensed contractor.

I used Thumbtack.com to find a mover, that turned out to be a company from hell (Toda Moving & Storage in Atlanta, GA - DO NOT do business with this mover). I subsequently wrote a candid review about the company... and Thumbtack.com DEACTIVATED my account! They claimed it was deactivated for "unprofessional behavior"... whatever that means. I hired a shady, inefficient company through your website and I can't even post a review about my AWFUL experience!?!? Their leads are substandard and unqualified businesses, they allow those businesses to post their own FAKE REVIEWS... but they censor and deactivate customer accounts that leave legitimate correspondence! I'm considering a negligence lawsuit as we speak... but in the meantime, stay away from Thumbtack.com!

Beyond Clean is a company that I would highly recommend for cleaning your carpet. The best choice package is worth the value. Daryl is very professiona, courteous, outstanding at what he does. He worked quickly and did a wonderful job on my carpet. His work was thorough and detailed. My carpet was a mess with stains, on stairs and landings and high traffic areas. I am well pleases their work and would recommend Beyond Clean to all my friends and family. KUDO's to to your staff and your efforts to go the extra mile. Outstanding job! 5 STARS for you!

I have been with Thumbtack since the end of 2013. I have had multiple issues with this company since they had no idea how to handle entertainers vs plumbers etc. Many hours on the phone explaining to them what was needed to help the client (me) to make them money and therefore to make me money. Things have shifted and now to the detriment of me. Apparently they have now decided to charge randomly whatever they want vs the 2 credits that they had before. Most importantly they didn't inform me of this and had no idea that this was going on for at least the last couple of months. I find this to be very scammy as they will make their money back no matter what, despite how they claimed to want the professional to succeed. I'm very upset and will not be working with them again.

Im a pro on thumbtack and very disappointed how things works in this site, they made this instant match saying its more easy for us to send quotes for us for free, and we got charge everytime we get a message for customers, but the thing is they send 10 quotes from 10 pros and they let the customer send it message for everyone so even when i got message saying your price is highly or i choose another pro i have to pay for them to $10 a $20 just to get this messages, so they got money from everyone but just one get the job... but they dont wanna fix this because is so good for them to get money for every pro... i really hope they change the things on their site start to charge only if we get hired because its not fair customer sended message to everyone and we have to pay without get the job...

Thumbtack is a big time scam. I was with them for four years. I left my well paying job and started my own business with Thumbtack it worked well for a while and I had 187 five stars reviews. I was providing for my family with the jobs I was getting from thumbtack. Then they changed everything overnight. They got greedy. They started to raise their price for the fake leads. Before each lead was priced around $3 to $7 but over night they raised the price to $30 and in some cases to $85. Most of the leads are fake and not only that thumbtack sends fake texts and emails to the consumers asking them if they are willing to take on a certain projects without any one present. I have numerous emails and leads like that from thumbtack in my archive. I gave up on sending quotes for the fake leads and I didn't send anything For two, three months then I realized that this scammers had charged me $380 for the quotes that I hadn't even looked at! IF THIS IS NOT A SCAM THEN WHAT IS?

Charges for leads have doubled for me in the past year. What use to be $4-6 for a lead soon became $8-10. I thought it was because I moved to LA. That was for a $85 service. I later offered a $20 and they charged me $12 for the lead. The next lead for my $85 I am charged over $14. You cannot get ahold of a real person in customer service. Begging for specific help they only messaged me with copy/paste responses. You go through the trouble of figuring out how to call them and over the phone it only leaves you with an option to text. They do not value their pros and are probably price gauging because the business itself is tanking. You don't get credits anymore even and you get charged for ‘direct' leads even though a customer will contact over several pros at once! It doesn't make sense to me anymore. Extremely disappointed and frustrated with their platform.