Thumbtack

The 5 stars are very much deserved. We had a Tuff Shed that we'd given away to someone who would dismantle it and take it and all the trash away. He made a huge mess, including wallboard and insulation we had in the shed strewn around the yard and the shed only half torn apart after more than a week. Enter In-Home Hauling and Nilton. They brought their big truck and between the two of them finished the demolition, took away the pieces and all the stuff we'd stored in the shed, and finished in a day--a pretty rainy day, at that. They even picked up little pieces from the lawn and swept and washed down the patio and driveway. It looks GREAT! They're worth every penny of the reasonable amount they charge.

I initially signed up for the service, as a professional and had NO luck. That was BEFORE the price increase. Then, when I needed a moving company and a plumber, I turned to Thumbtack in hopes of finding a reasonably priced, local professional to hire for these services. As a consumer, I was disappointed in the responses I got, they were WAY overpriced. As a provider, with 5 star reviews and a longstanding history of excellent services, I wasted time and money on Thumbtack for finding new clients, I have never gotten a single response from the quotes I have sent. I am pretty convinced that there is something shady about this company and I don't think that my quotes are even being sent. I won't use Thumbtack again, because there is no way to even track or confirm that the quotes are being sent/received and that doesn't make sense. Food me once, shame on you... fool me twice, shame on me!

So far we are a little uneasy with this site. We have had a few quotes out and some no shows to the job. Recently we have had a new quote come in and well the gc's license number is non existent with the state. I thought we were protected by this site and people are screened? Another thing is the gc wanted $35k up front. How legit is this site and are we truly protected? Aside from possibly being scammed we don't know who we are letting into our home if they are not being screened. Thank you.

I have used Thumbtak and what I have found is that they are a vehicle for start up vendors that often (or on my cases) go out of business when the project does not work out. In two cases Thumbtak's resolution team stated that "there is nothing that they could do as the vendor is out of business". In one case a nursery (Blue Print Landscaping) planted the wrong trees (I paid for Pear Trees and they planted Maple) of which I paid more than $2,000 for and in the other case a vendor/electrician broke one of my exterior $500 cameras and said they would pay for it and they too went out of business and Thumbtak only offers their condolences. Go to Angie's List. Some how I thought Thumbtack was reputable and they are not.

Do not use thumbtack! They use your legal name/information without permission and then when you complain about it on their contact page, they hang up on you! Definitely a BREACH OF PRIVACY. Also, you'll pay $10 or more on every quote that someone contacts you on even if they don't choose you! Then thumbtack blames you if you don't make the sale. Their app is horrible and they try to strongarm you into choices you don't want! Don't use thumbtack!

Very disappointed that this service cant give me any information on why I violated terms on an account I have never had.
Their reply:
I do understand that you wanted to know more about the account that is linked to yours, we didn't take this action lightly, and I understand that you aren't happy with the decision. But due to the association we uncovered, your account will remain closed.
Until we can address and resolve the concerns, neither account standing can be reconsidered. You're welcome to have the owner of the account with the business name of xxxxc reach out to us to understand their next steps.

But they wont tell me anything. So beware. If you want to open an account to grow your business but some other hacker has used your name or something to rip someone off you may never clear your name.

I called Ryan and asked for a quote and basically he didn't give me one on the phone, basically said he will give it to you when he gets here. Needless to say Ryan was supposed show up Thursday and he didn't he said he could come on the Saturday because I told him I already had the garbage disposal fixed, it was just an Allen key needed to turn the blades. So we talked on the phone and he decided he was gonna come on Saturday between 1 PM and 1:30 PM. It is now 3 PM and he still hasn't shown. I'm sure he's not showing at this point. I have nothing good to say about his work, and I have nothing bad to say about his work because he never showed up for me to review it but that should tell you a lot about the person doing the work. Ryan The Handyman from Thumbtack!

At first everything was fine, I was getting recommendations but then I had upcoming projects and each time I was getting these outrageous number for little things. You can't go in and delete a project it just wants to know which of the recommendations did you use. People message you over and over. I found the worst wedding decorator on there. She communicated well through thumbtack then after I paid she disappeared. I think thumbtacks needs stricter rules for people offering their services. Like Thumbtacks need to start accepting reference numbers where they call the previous client or the thumbtacker for feed back. Too many people are getting scammed

First off, they could care less about you. (The provider)

Second, it's nothing but fake customers and the tack won't give me the customers contact info so I have to use there site to contact my "customers".

Third, there website disign is awful. After I pay there stupid qoute fee, I have the right to every bit of their contact info.

Fourth, because I need thumbtack to reach out to my customers it almost always ends in disaster because there servers work less than half the time.

I joined this site in hopes of better my business as photographer. At first i thought the site as great until i realized you cannot contact any of jobs being requested in your area they make sure to hide all contact information. As a result you pay $8.99 for 5 credits to send a quote to the costumer who seems interested in your services. You lose money on buying credits for quotes for leads they send you.
The site is rip off and should be reported to the BBB.

While I have hired a few pros from Thumbtack that did a great job, they are not truthful in saying that all of their pros are licensed and insured. I actually had a cabinet refinisher that I interviewed tell me that he had neither. It was a waste of my time and his. The pro that I hired does have a license and insurance, however I am going into the third week of having my cabinets painted in a mid-sized kitchen which I feel is way too long for someone who is supposed to be a professional. I could have done it myself in that amount of time. It may not have been as good of a job (I can't even tell yet how good this job is going to turn out) but it would be done. My point is, be very careful when hiring someone on Thumbtack, ask a lot of questions and get a timeline in the contract. It seems that any pro can be on there and claim that they can do the job.

DO NOT use this website. There is no customer service to call. How does a business function without having customer service? There is no number to call. When you call a number provided, you are asked to text with someone about your issue. Really? This is your best solution? EXCLUDING many customers who might rely on this service? This website has been terrible from the beginning and has not gotten better, possibly worse. I would recommend gigmaster/bash or backstage. Or even simply finding people yourself! DO NOT USE THIS WEBSITE.