Thumbtack

I have told TT many times to allow homeowners the option to pay $1 to connect with a contractor. Contractors could then have the OPTION to only see the homeowners that have paid. It would screen out the unserious. Until then I am not buying more leads to nowhere.

Stop placing all the burden on the contractor to prove their worth and ask homeowners to prove their worth as well.

Until then the product is no good. I tried TT first in 2016 and found that most homeowners were unserious or had wild expectations of cost (quote: Sorry I'm looking for someone to remodel my kitchen for $500). I thought I might give it a go again in 2018 only to find that they now sell leads completely in the blind. In other words the contractor not only has no idea of the quality of the product before they buy, they now don't know what it costs. Crazy.

I spoke with Charlene in customer service to bring to her attention that they had double changed me for the same lead. They approved and refunded the amount, however only as a credit. When I inquired with Bernado in customer service to put it back on my card, they refused and said they do not give refunds even for mistakes they have made.

As a consumer I have enjoyed this service but from a vendor standpoint I have felt incredibly disrespected and belittled. It is unfortunate that they don't respect their vendors.

They basically robbed me, stole every single penny in my account I didn't get 1 single hire it's was the worst decision I've ever made. I was recommended by my brother who also owns his own buisness. Once he heard what they did to me he canceled his contract with them to. Please be safe and don't go with them!

I am very happy with the services that I received from Dr. Murray S. Kaufman. The first time that I visited him I literally was a mess. I was dealing with IBS, and the condition was killing me because I didn't know how to live with it. I went to see Dr. Kaufman with the intention to receive a hypnosis protocol for IBS. I started the protocol; however, the doctor realized that I was suffering from anxiety disorder that was making the IBS flare up, and I started a therapy to work on that. Dr. Kaufman helped me to find the roots of my anxiety and how to deal with them. Every session was very productive, and I learned a lot about myself and dealing with my conditions. Now, I am in a much better place in life, and so thankful to Dr. Kaufman, because he helped me to overcome one of the darkest moments of my life. He is very knowledgeable, dedicated and professional. I recommend him from my heart to yours.

It is clear to me that thumbtack creates fictitious "Leads," sends them to Contractors, and then charges contractors for leads them. If a customer does not respond to a lead that you have paid for, thumbtack refuses to give you any phone number or email address to contact the customer, so you cannot verify that it was a valid lead. Also, Thumbtack charges for leads when a customer has canceled their request for work. The Thumbtack service works very poorly, and contractors should stay away from them, and use another service. John Evans

I've been on thumbtack for more than a year. I get about 20% actual bookings out of all the leads I had to pay thumbtack. When there is an issue between the customer and the pro, they take the customer's side. Thats easy to understand because the customer generates alot of money for them by choosing many different pros for their inquiry. A lot of times I get fake inquiries because they never responded even when I messaged them several times. Recently, a customer made a mistake by giving me a one star review. I got frustrated and contacted thumbtack but they took the customer's side. I contacted the customer and we straightened out everything. The next day, my account got deactivated. I then went online and read reviews about thumbtack and realized thats it is about time for me to find other websites to grow my business.

I just had my tile installed by Noel Santos, owner of OTB, and I have to say I am so pleased with the results. The floors look absolutely amazing. Noel did a most fantastic job and so fast I couldn"t believe it. Noel also suggested a theme for the back-splash and that to looked so beautiful that my wife is still talking about it every time she walks into the kitchen. I would highly recommend OTB for anyone needing tile work done and the price was better than every quote I received online. Thanks again Noel, I'd give you more than 5 stars but that's all the ratings go up to. Be BLessed!

I was impressed! I had David, Jeff and Ed move my furniture and household goods on to a moving truck to go to Florida. They were great to work with, and did a wonderful job! They were careful with my furniture, and did an absolutely fantastic job loading the moving truck. There was not an inch of space between the boxes and furniture, tied everything securely multiple times as they went along, and I had NO damage to my house in the process. I would without question recommend this crew from Real Deal Van Lines. Nancy Lecours

They started this new thing called promote and you have the option to accept or decline what is the point if you still have to pay if you decline the customer and never responded. If Thumbtack waves that one customer Infront of 4 professionals so to speak then Thumbtack walks away with $80 + and that customer doesn't respond I am out of my money. I want someone to start a Class Action suit against Thumbtack they are a rip off and I truly believe those leads are fake leads. I paid $100.29 for 8 customers and not one responded to me.

Aroma Cleaning Services cleaned my carpet! Gus first came to my home to give me an estimate, and it was a small carpet. It was a very fair estimate. He came back in a few days, exactly on time, and cleaned my carpet beautifully. What a great job he did! I highly recommend Aroma cleaning Services for your cleaning needs, not only for the cleaning job, but for the professionalism, and the price. Check it out!
Carol

I was very happy for my experience with thumbtack. I was given quote very quickly and spoke to Ralph Valdez and he was great and reasonable. We set up a time for him to come and do the job I required. The next day He called and came early. All I needed was a desk put together and the job was not too small for Ralph. Thank God he was able to do this little job for me. The job was done very well and completely, and he even took the trash out.

Keep away of this company, they are thieves. The price contractors have to pay for leads is to high. Now, they have what they call a "good deal" marketing your company, if somebody sent you a request, it does not matter if you reject the request without never contact the customer, they anyway are going to charge you, just, because the customer choose your company.
I do not know where report this abusing company, because, everybody know that the BBB is useless.

If you're a Pro - save your money. They will take it. They're motto is to provide you with leads. You pay for credits - I paid $40.00. However, if you don't get any qualified leads your basically out of luck.

For a week, I was only able to bid on 3 projects. Nothing cam from it and in the coming days, I didn't get ANY projects requests. So tell me, with 33 credits and nothing to bid on, how is this fair? How is this a return on investment?

This is a really bad company. Save your money.