Thumbtack

My first time using the site was the experience from hell. I needed assistance with a computer problem and was confident enough to know what needed to be done. It is just that I couldn't do it myself so I needed the help of a Pro.

Stated my issue, selected a few that I thought based on their profile could help as well as Thumbtack opens it up to their pool of pros. The first guy that I interacted with demanded payment after offering a suggested solution via their text interface without any phone contact with me. I couldn't implement his suggestion due to my computer problem. I told him that and he responded that it was my problem and that he had to be paid for his suggestion anyway. I refused to pay for something that I could not do - who does? He reported it to Thumbtack and they deactivated my account even after me explaining what happened and that the text messaging exchange between us is stored on their server. I still have a computer problem so my issue was never resolved.

I Never heard back from any contractors on their app, and they only allow you to contact them through their app. It seems as though the contractors on their app have stopped using their service but are still listed. Total waist of time. In addition, the app put in the wrong zip code in my info. When I tried to change the zip code it instantly took me out of the app. And I had to start from the beginning, would never allow me to fix my zip code to correct zip code. Terrible.

Thumbtack use to ge great got work at a fair price. Now there scamming
Pros to cover customer work. Lead goes to as many pros as they can. Then
If customer responds your charge whatever they wanna charge you. Its to
Late if contacted your charged. Prices are hidden and you have no clue
What the fee is til your charged. Shady and dishonest service and they
Need put out of business. If you decided to use thumbtack as a pro after
Reading this, well you deserved to be screwed. If your customer using
It after reading this knowing the pros are being screwed your just as
Bad as thumbtack. Use google maps and look up your working needing done
And pros have reviews and can be found there.

When you join they promise your money back that you join with. It is like a bank account for you, they stated. But later when you want your money back they refuse to refund you and stated they never said that. But they did. Then they put you on direct leads automatically with out asking you and force you to pay 90.00 a week. That is not what customer service said. Do not use Thumbtack.com.

They provide no recourse when customers don't pay. Customer Service is impossible to reach. There is no penalty whatsoever for customers abusing the platform. They aggressively push customers to contact more pros and customers have no idea they are incurring fees to pros.

We hired Mr Dannheiser to photograph our family at a reunion we had for nearly 100 family members. We wanted portraits, both individually and a group family photograph.
The first indication that we had picked the right person was his early arrival for the day. Once we had an opportunity to start the picture taking, he had the group well under control. He worked speedily and was very engaging with all our family members, even a couple cantankerous uncles, who he had laughing in only a few moments.
After an hours and a half, the group photo was ready to be taken and he worked quickly and with a great attitude to position everyone and the final product is spectacular.
Thank you Mr Dannheiser for creating the most memorable aspect of our reunion. We will call you again!

Bill with key painting came out gave us a quote on our exterior we accepted and within no time the crew of Key painting was on the job and they performed the job in good workmenship manner, we've already hired them again for our interior and the team at Key painting are doing a great job, we would definitely refer them to friends and family. Bill has been a great help picking out paint colors and accent colors for our family, great rooms he also performed a mold abatement job at our summer home in Alexander bay New York, it's been a wonderful experience working with Bill. Julia R.

A consumer, Teresa, used thumbtack to hire me for wedding photography. Teresa the consumer, did not contact me to tell me she wanted to hire me. Therefore, her date was still available. I did not send Teresa a contract nor did she pay me a deposit because there was no communication about her hiring me. Teresa called me 2 weeks before the wedding and sadly I had already booked a wedding for her date. Teresa left a nasty one-star review about me. Thumbtack would not do anything about this. Teresa even said that Thumbtack was at fault.

They are doing excellent work. They fixed my problem at reasonable price. ThanExcellent work. They are Friendly, fast professional. Great communication and did all he could to give us a solution to suit our needs.ku!

Please stay away from thumbtack, they are rats where they charge you for fake jobs and pose as clients. Sometimes they are people from Google Server. They will do anything to keep all your money. At first, they can give you two or three jobs where it is not even safe. That you are going to get it and then they start putting fake clients where their phones don't even work and they don't return messages either and those who speak well about the application are the same ones from thumbtack who pose as workers …. Runnnnnnnn awayyyyyyyyyy

I have been a member of thumbtack for over a year now. I have bid on a lot of jobs that I did not get. But, and this is a big but, the ones that I did get paid for all that I did not plus led to referrals. Thumbtack is the only lead service that I have tried that truly works. Thank you Thumbtack. You get the leads and it is up to us at business owners to decide which ones to bid on and how to convert them into paying clients. I am still a loyal thumbtack client and have told others about you. It is a win, win for me and my new clients!