ThumbtackReviews 1,569

I was looking for a laptop screen repair and a number of vendors came up, listed as "Serves [name of my town in Pennsylvania]. I selected a callback option for the top-rated one, and after no response for a couple hours, I googled the vendor company name and found it was in Arizona. Called their number and the owner answered -- he said the only way to service the laptop would be if I shipped it to him. So Thumbtack returns results for vendors located anywhere, and there's no way to drill down to local vendors. Ridiculous! You're coming after Angie's List, are you Thumbtack? Good luck with that, you dilettantes.

They are in it for the money. Couldn't care less if people find work. They send post of jobs for out of state. Spend a lot of time cleaning those out of my email and out of my messages. Send me a message claiming a customer wants to know when I am available and they are contacting only me cost me to reply which I do. Then never another word from the person. Complete ghost. They don't even read my message no oh sorry changed my mind. No refund for me. What a rip off. For all I know it was them sending it. During the virus shutdown money is tight as it is.

As a business owner who was using thumbtack beware. They have doubled their prices for the contractors. We pay a lead fee when a customer is interested in our services. If you customers are not getting people contacting you I would do what you can to find that contractor through google Facebook whatever means necessary. I can not afford the prices they charge so unfortunately customers are missing out. It's sad but those are the facts and they do not want to do anything about it. So to the customers please try to find people you are interested in through Facebook the web instagram however you can find them!

I was deleted from Thumbtack as a user. Mind you, I have hired many Thumbtack vendors. I recently requested a boudoir photographer (which is an actual category) and asked one of the vendors if he would shoot a male model. I was immediately blocked from the App. When I contacted customer care, I received this email:
Thanks for reaching out about your account.
Your profile was removed from Thumbtack for violating our Terms of Use and won't be reconsidered.
If you didn't request to reactivate your account, please contact us.
- The Thumbtack Team

So apparently asking a male photographer to shoot a male for a boudoir photo shoot is against their terms of use. This is discriminatory. LGBTQ community, choose another App. Do not support this business.

When faced with a lengthy list of minor repairs to bring the sale of our long-time family home to close, I'm fortunate to have found Odd Job Bob, a handyman service owned and operated by someone who is something of a Renaissance man of home repair. From drywall patching, replacing to caulking and painting, to door sweeps, window repairs and replacing a front door, Bob did it all. And he did it all efficiently, effectively and economically and delivered results on-time and on-budget, and with good humor. Thanks, Bob!

We called customer service we give them notice that a customer change her request and then Thumbtack refused to refund us our money in the services that we provide all that is listed in our profile offer after hour service the customer originally requested same day service then they came back with a nighttime service which we do not offer several items that was not checked off as extra work was not checked off originally six hours later if the request came up again under a different criteria which we would not have did it, because we do not offer those services

I had signed up for Thumbtack as a contractor providing services. No good fits in my area for more than 6 months, then, out of the blue, Thumbtack charges me for a job straight up, a job that was a very bad fit for me, and which I never had a chance to compete for. They claim that targeting was on for my account, I do not know why it was turned on, why it took six months for the first charge to go through, or why the targeting preferences were so off that it was impossible for me to accommodate that particular job. I can tell you there were were two profiles under my business account, and this by itself raises severe questions on how my account was set up. In any case, Thumbtack initially agreed to refund the charges, only to find out later that they had not refunded the credit card that was charged, but they provided "store credit" that can only be used on future Thumbtack charges. Problem is that I am NOT planning on using Thumbtack EVER AGAIN. I absolutely refuse to conduct business with a company that insists on scamming $10.43 out of my pocket, through a charging glitch that gave it access to my credit card account, and is using all tricks in the unethical company playbook to get me to have future engagements with them by refusing to issue a direct refund to my credit card. Shameful bait and switch tactics that nobody should have to go through.

I tried getting project cost estimates from 5 different contractors through thumbtack.com. Only one responded to the request, but didn't follow through with a formal cost estimate. The others didn't respond at all, so I called them directly. None followed through on their promises/commitments to either call back or show up when promised. The review rating for one of the contractors was a 5-Star but was the single review was from the receptionist I spoke to. So, I assume thumbtack.com isn't too selective about what contractors they represent or promote. I'm quite disappointed.

Thumbtack used to be a decent investment of time and the occasional fees. Unfortunately, they've gone crazy with their fees, and the leads tend to be questionably legitimate. Thumbtack takes any astronomical fee they want to take for leads. The last straw for me was when they took a $20 fee from me for a very small job for which I only bid and was paid $30! They took 67% of my income for that job! Even 20 percent wouldn't bother me much, but 67%? Gouge me once, shame on you... gouge me twice, shame on me... There will be no second time! Nobody warned me, but now YOU'VE been warned!