I had a 90+ % job success score with Upwork. Eventually my shoulders started hurting a lot and I couldn't work at the computer much. Finally, I had to have surgery on BOTH shoulders. They only do one shoulder at a time and you have to go through all the physical therapy and get your range of motion back before they do the other shoulder. Anyway, I finally got to the point where I could take serious editing jobs again and I went to my Upwork account and found they had downgraded my success score to 75%! As you can see from my attached photo, I was a "top rated freelancer" with Upwork. Apparently, they got tired of not being able to take their exorbitant 20% fee from my earnings for such a long time, so they lowered my score, but you can check my job history - nothing but good client reviews. Upwork refuses to make any allowance for my being legitimately incapacitated by surgeries even if I send in documentation of the surgeries and lengthy PT. Word to the wise: If you value your professional reputation, stay away from Upwork. If you use their platform, youd better not have a lengthy illness or injury. Do yourself a favor and find another freelancing website. Better yet, build your own website and invest in marketing it - that way you can keep 100% of your earnings!