• thredUP

thredUP

Overview

thredUP has a rating of 2.1 stars from 6,152 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about thredUP most frequently mention customer service, name brand, and excellent condition problems. thredUP ranks 68th among Used Clothing sites.

  • Service
    747
  • Value
    787
  • Shipping
    749
  • Returns
    547
  • Quality
    699

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 2.1%
Positive
5
Neutral
13
Negative
223
434
See all photos

What reviewers want you to know

Positive highlights

  • It is a great shopping experience and everything always comes packed beautifully.
  • Really quality clothing that fits well with EPIC savings.

Critical highlights

  • I contacted customer service chat for help and a Michelle was very rude and disrespectful to me.
  • Waiting to be paid for them (when store credit is available) is frustrating.
How would you rate thredUP?
Top Positive Review

“Excellent Quality Items were Excellent!”

Michelle C.
10/7/23

So I cannot speak as to selling my clothes through this company but when it comes to making a purchase I ordered all excellent items and that is exactly what I received! I needed a couple of Calvin Klein blazers and Ann Taylor work dresses and I made sure to order the excellent quality that says it comes brand new and that's exactly how the material came! Completely true to description. The only thing I will say is I did not read the description for a final sale item so I did not know the material before purchasing, but everything else was perfect! Ordered 6 items and keeping all 6 items! The packaging was also so cute and I ordered everything 8 days ago and it came pretty fast for standard shipping!

Top Critical Review

“They steal clothing”

Rachel B.
1/7/24

Sent multiple boxes using the shipping labels provided by ThredUp. They "lost" every single box, I had to fight for a very paltry repayment. They facilitate shipping but then claim that you're still responsible for your clothing until they buy it off you which is nonsense. There is no accountability. I wanted all clothing they rejected returned to me and instead they "lost" all of it. Can only imagine how much they steal if you opt to donate anything they "reject". Absolute trash.

Reviews (6,152)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (639) store credit (135) consignment shop (136) restocking fee (99) consignment store (102) shopping experience (84) quality clothing (114) quality clothes (114) return process (35) tissue paper (29)
Thumbnail of user nickm793
3 reviews
14 helpful votes
May 24th, 2021

I shop ThredUp a lot, and basically it's a good site, but often the descriptions aren't accurate, and things like side decorations aren't shown. Side slits aren't shown. Sometimes description is purely wrong - ex. Is a cold shoulder top listed as sleeveless. Fabric is hard to determine, too. Look closely at picture to try to suss out knits vs. shiny stuff, or that pimply poly/spandex blend. Don't depend on colors being true in pix. They, or your monitor, can be off. Size chart isn't always accurate. Asian 2X is not what chart says. Just shop carefully and remember you'll pay $2 for "oh, I didn't look that closely" returns.

Tip for consumers:
Look items over very closely and don't trust descriptions if item looks different.

Products used:
Have purchased most types of clothes and accessories.

Service
Value
Shipping
Returns
Quality
Thumbnail of user alexandras190
1 review
3 helpful votes
September 15th, 2020
Verified purchase

Nice clothing but quite expensive for being second hand.

Thumbnail of user deboraho995
1 review
1 helpful vote
June 8th, 2023
Verified purchase

I do have negatives about this company, but it's the best idea. Just need to share more percentages to their sellers for the good merchandise that's sent to them.

Thumbnail of user ilissap1
1 review
0 helpful votes
October 8th, 2022

Mea Culpa... I was so angry at Thred Up for apparently not issuing a credit back for a $100 purchase I inadvertently made that I wrote a scathing review yesterday. Well, it turned out... I was mistaken. The credit was issued back to my card, but I somehow missed it. I still dislike that my clicking on one thing (that in no way suggested to me that I'd be making a purchase) resulted in a purchase that took a few days to be canceled, but I will be more careful in the future. I will continue to be a customer of Thred Up, because I believe that the eco (-nomical and -logical) benefits of buying their clothing outweigh a few drawbacks.

Products used:
Clothing: Dresses, leggings, tops, sweaters.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kayran3
2 reviews
1 helpful vote
October 16th, 2020
Verified purchase

Excellent 1st time experience.
Only 1 of 6 items, was a little small.
Will shop here often.

Thumbnail of user galenal
1 review
0 helpful votes
March 2nd, 2022

Rescue boxes are great most of the time. Costumer service could be better though.And it takes forever for them to process a clean out kit. Some of my designer items were not listed that were in good shape. But I've gotten pretty good items in rescue boxes and prices are decent on their items for sale. Everything I've bought has been in good shape.

Tip for consumers:
Great for buying not too great for selling.

Products used:
Shoes, clothes

Service
Value
Shipping
Quality
Thumbnail of user maryanng79
1 review
0 helpful votes
October 2nd, 2020
Verified purchase

Easy order; timely delivery. Options are overwhelmin

Thumbnail of user kristaw31
1 review
2 helpful votes
November 12th, 2019

I originally wrote a review and gave thredUP a 1-star review for taking twice the amount of time to send out my Goodybox and then sending a default emailing saying I would get a response in 7-10 business days. But, they didn't take that long to respond. They explained that the Goodybox's are backlogged (I assume it's because it's a fairly new service) and were very nice even though I was pretty upset in my emails. They responded to every email I sent, and when I got my Goodybox it was filled with a lot of things I really liked! Now I'm having trouble figuring out what not to keep. I will definitely do this again. I recommend it.

Thumbnail of user susiee11
1 review
0 helpful votes
May 17th, 2019
Verified purchase

I have been using ThredUp for a few years now. It is great when you know the brand and style you like and can search for those specific items. I've been very pleased with my purchases. I have sold a few cleanout bags and those are not as successful. I've had some bags that made money but some that made less than $10. It is hit or miss. I also wish they included a picture of the tag so buyers could get more specific information about the product.

Thumbnail of user jamesr64
thredUP -. – thredUP Rep

Hi Susie,

We appreciate you taking the time to leave an insightful review. All customer feedback is taken into consideration. It is important to note that our Clean Out program is intended to offer convenience that would otherwise involve preparing, photographing, selling, collecting payment, packing & shipping in peer to peer selling. To make the most of your Clean Out Kits, we recommend referring to the payout tools we provide to sellers (Payout Percentage Chart, Payout Estimator). Thank you!

Thumbnail of user stephaniet183
1 review
0 helpful votes
May 17th, 2019
Verified purchase

My last order (two tops) was not as described, however I normally have good experiences. I ordered a shirt described as "gray" but when it arrived, it was navy blue. I bought it to go specifically with a pair of gray and black pants but I kept it because I could wear it with other stuff. The other top was described as "polyester" which is very easy to care for (exactly what I was looking for) but it was actually 100% silk. I liked the top and did keep it but it has to be dry cleaned. I'm hoping this was just a fluky experience!

Thumbnail of user jamesr64
thredUP -. – thredUP Rep

Hi Stephanie,

Thanks for taking the time to leave a review! We are sorry to hear you received an item not as described. Luckily, our return policy includes an option for items that arrived not as described. This assure you will not be charged a restocking fee. Hope this helps!

Thumbnail of user melissak429
1 review
3 helpful votes
October 21st, 2020
Verified purchase

I'm one of those people who sometimes needs another point of view when it coming to what looks good on me, so the Goody Box from Thred Up is perfect! So far EVERYTHING that was sent in both boxes has fit me! (at least 20 items, so that's impressive all by itself!), and I've found at least 2 items in each box that I've kept. I am thinking about signing up for the every other month box because the anticipation of what is in the box and when it's going to come is exciting! Kinda like Christmas!;-)

Thumbnail of user robyns324
1 review
6 helpful votes
August 24th, 2020
Verified purchase

This was my first time using thredUP. You kind of have to know what you're looking for or there's way too much to sift through. I had to start typing in specific stores/brands that I shop at and then found some good things. Everything smells like closet/basement when it arrives, so you will have to wash at least 1-2 times before wearing, but I assume you'd always want to wash items from a thrift store anyway.

Service
Value
Shipping
Quality
Thumbnail of user jamesr64
thredUP -. – thredUP Rep

Thank you for taking the time out of your day to leave some feedback. It's indeed appreciated, Robyn.

Thumbnail of user monicaf191
1 review
1 helpful vote
October 3rd, 2020
Verified purchase

I purchased several pants from ThredUp and they were all in great condition. They practically looked new! It was my first time shopping for pants online from brands I know little about, so it was a gamble on whether they'd fit. Luckily most did and I like those a lot. I do wish they'd be able to send them all in one package rather than separately as it'd be way more eco-friendly.

Thumbnail of user twylah3
1 review
22 helpful votes
October 19th, 2020

I have made a few purchases now in order to refresh my outdated closet. For the most part the descriptions are accurate, though having the waist measurement would be very helpful in determining if a skirt will fit or not. Women's sizes vary too much from manufacturer to manufacturer and trying to look up every single size chart is a hassle. Everything has been received fairly quickly, especially considering the current delivery delays. Returns can take a month or more to credit, that definitely could use some work! I cannot think of any other store I purchase from that does not give credit once the package has been scanned in, with the caveat that if the items are damaged in any way I will be charged in full for them. Yes the clothing has that used clothes/thrift store scent, but I wash clothing before I wear it whether brand new or used, so it doesn't bother me. As far as selling I haven't sent anything in yet, but when I do I realize the return is small, and they only accept about 40% of items they receive. With that in mind I would only send clothing I was going to donate anyway, and hope for a bit of play money. All in all I have had a very successful experience both with shopping directly and purchasing a Goody Box. I have recommended them to my friends and family that enjoy thrifting.

Thumbnail of user marjoriek34
1 review
1 helpful vote
August 24th, 2020
Verified purchase

ThredUP is a great resource for quality clothing of every variety at resale prices packed and shipped with love and delivered to my door. My only comment is having to wait for the delivery. But considering the covid times we're in, its really not that bad under the circumstances. Thank you for the vision of this business start up and the care thats evident in every purchase.

Thumbnail of user jamesr64
thredUP -. – thredUP Rep

Thank you so much for taking the time to share your kind words, Majorie. Please know that it's always our goal to fulfill orders as quickly as possible, typically 1-2 business days, and shipping time with our carrier is an additional 3-8 business days. In case you ever need assistance with an order, please reach out to us on reviews@thredup.com

Thumbnail of user abbyt4
1 review
0 helpful votes
January 5th, 2017
Verified purchase

ThredUp is a fantastic website - great prices, quality clothes. I've been buying maternity clothes lately and it's perfect. My only gripe is that with some of the clothes, particularly dark-colored ones, it's tough to see details in their photos. All the black shirts and sweaters kind of look alike till you see them in person! Other than that, quick shipping, low cost, good clothes and I don't have to go to a store!

Thumbnail of user michelec181
1 review
0 helpful votes
May 17th, 2019
Verified purchase

I wish Thred Up, had a frequent shopper discount or would give a waive to partial of return stocking fees.

Thumbnail of user jamesr64
thredUP -. – thredUP Rep

Hi Michele,

Thanks for taking the time to leave a review. Keep an eye out for some exciting news for our customers who love to shop with us. :) We're always thinking of new ways to offer benefits, deals and new features for our customers.

Thumbnail of user barbarap100
2 reviews
3 helpful votes
January 16th, 2017

I love the items I've purchased from ThredUp. I do wish more garments had measurements though. I used to also purchase similar items from another site which did list measurements and that made it easier to determine if something would fit prior to ordering it. As a result, I frequently pass up items I might be happy with, because I'm not sure based solely on the size if it will fit or not.

Thumbnail of user jillianm18
1 review
1 helpful vote
January 27th, 2017

I love thredup! Have been shopping with them now for about 3 years. They have definitely improved the quality of the clothes they accept and sell since i've started shopping with them, however their low prices have remained the about the same. I almost exclusively shop thredup. The only reason for the one less star is that their customer service can be a little slow to respond sometimes and I wish they offered more promo codes and or a rewards program for frequent shoppers :)

Service
Value
Shipping
Returns
Quality
Thumbnail of user jaclynp18
1 review
0 helpful votes
October 16th, 2020
Verified purchase

Answered style questions for goody box and only paid $10. They sent me 10 items to try and my $10 was applied to my purchase. Most of the items were in my style selection, with a couple of potential items. Only kept 2- mainly because of the price. They do have good deals, but the items I need were not marked down enough to keep more. Will probably try again after the holidays.

Thumbnail of user annaw423
1 review
2 helpful votes
September 15th, 2020
Verified purchase

The clothing I recieved was mostly good quality except for 1 piece that had some visible wear. I was happy with the items matching my size and style. Only downfall is how long it takes for them to ship out your box (website says 10-14 days) and that you cannot order another box until your previous items that you didn't keep get back to the warehouse.

Thumbnail of user pamelag47
11 reviews
33 helpful votes
October 9th, 2017

Thred up is one store that I have to shop every day. They have so many items to choose from, clothing, handbags shoes etc. They are mostly named brand items that you would spend a lot more for new. Thred up is constantly putting new things on line to cho0se from. Easy checkout and to top it off they have your items packaged in a box with cute polka dot tissue paper. Check the store out. You won't be disappointed. I never have been

Thumbnail of user kerstinh3
1 review
0 helpful votes
January 4th, 2017
Verified purchase

I have bought some beautiful pieces on there! My suggestions for improvement are: better description of items. I ordered a blazer that said solid color, but had pinstripes. Especially with black items it is hard to see what the fabric really looks like. Also, the app crashes every now and then. Other than that I am glad I found ThredUP!

Thumbnail of user amyc155
1 review
0 helpful votes
March 22nd, 2017

I've used thredUp on both ends of the spectrum, as a consignor and a shopper. Both experiences were easy breezy. As a consignor, I love that I just have to request a cleanout bag, stuff it with all my gently loved garments and accessories, then send it back.
As a shopper, I love that I can read product descriptions, place an order like I do on any other online retailer site, try the pieces on when they arrive, and send back what doesn't work for me. Super simple and super affordable!

Thumbnail of user kseny1
1 review
1 helpful vote
January 16th, 2016
Verified purchase

Quality and customer support has been excellent.
Shipping is very speedy and tracking info is sent in a timely way. My only criticism would be that certain items don't have detailed measurements so it's usually best to go with familiar brands that you know how they fit. I also think there's a little too much contact via promotional emails but that's a personal preference. Overall, site is ready to use and I'm happy I found it.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.

Business History

Back in 2008, co-founder James Reinhart opened his closet and couldn’t find anything to wear. It was this moment in Cambridge, MA that the initial idea for thredUP was born. Founded in 2009 as a pilot for peer-to-peer online sharing of men’s shirts, thredUP is now the world’s largest online marketplace to buy and sell women’s and kids’ secondhand clothes. Our start-up headquarters are located in downtown San Francisco with distribution centers all across the US.

Company Representative

Thumbnail of user aaronp124
Aaron P.
Typically does not respond to reviews

How do I know I can trust these reviews about thredUP?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about thredUP?