thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
This summary is generated by AI, based on text from customer reviews
Heading out of the country to visit our little girl, whom were in the process of adopting, I wanted to find some cute bus reasonably priced clothes for her to wear. Boy, did we hit the jackpot! The prices were perfect, everything has fit, and age looks even more adorable than usual!
I found thredUP when I wanted a vintage 70's look for a dance. I couldn't believe the quality and prices. So I went back to designer jackets and tops - 5 gorgeous items for $125. And they arrived beautifully wrapped. Great customer service.
The coat I had purchased was way too small around the chest area. Thredup website made it easy for me to return it, free shipping.
First time shopper at Thredup. Easy to find my size and prices were great for high end clothing. Shipping was quick. My only suggestion would be better descriptions and more photos with zoom capability.
I have ordered numerous times and have had a great experience every time.
Awesome service awesome products I will continue to buy from thredup for a long time
They give you very little money for your items then you find them on the site for a pretty good price. Ordered a purse that was definitely a smokers which I think they could add to the item. Some people like me have very bad allergies so I won't be able to use it at all.
I just recently discovered thredUP and I love it. I have ordered 3 times now and am very satisfied. I also ordered a clean out kit but I haven't sent it back yet. I'll update after I've done that.
Loved all the clothes and 1 pair of boots that I ordered. Very happy with the ease of shopping online and the quality products!
Recently received my 2nd order. Even tho I'm returning a few of the items (too small) I'm very impressed with the quality of the clothes. Everything I've purchased has been exactly as described. I really appreciate the program that gives a percentage of sale to the school of your choice. I will continue to shop with thredUP.
Such an easy/seamless purchase. I sell and buy through Thread Up and have never been disappointment. Perfect way to find awesome deals and flip over my wardrobe.
Very impressive care and attention to each article of clothing. Haven't dealt with customer service yet, but I would expect it to be high-caliber as well.
I have ordered a few things this past few months and I couldn't be happier with the quality and great customer service. I have been referring friends & family. I will be shopping ThredUp for all my fashion needs in 2016. Love ThredUp!
I have been so pleased with the quality of the clothing and the fast shipping. Also, I love the packaging! Who wouldn't be happy receiving a polka dot package? I highly recommend this store.
My experience has mostly been satisfactory. The items arrive in a timely manner however they are not always as described on the website. The jeans I bought were regular length when I had thought they were described as short length so I wouldn't have to hem the legs.
Love the packaging, love the prices (generally), wish I could see alternate views and close-ups of articles of clothing!
The goals of the company are wonderful... The clothing is in excellent condition! The selection is awesome. And the opportunity to purchase extremely well constructed clothes at such an incredible savings is a wonderful thing for those of us that like a bargain and live on a budget!
I ordered two tops. It was super easy, and I loved both! They were in excellent shape!
ThredUp appears to be very buttoned up... I have sent in my 2nd bag of Threds to sell... didn't make much on first bag but I didn't send the best I could have sent... so hoping my 2nd bag will be more profitable... great way to rotate the closet... My future daughter in law and sister have now submitted their 1st bag so they are excited to see how this works... good quality packaging when you purchase too... Only thing I would personally love to see is adding a VINTAGE category to sell! Just try it! I will send you the 1st bag
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members