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thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
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Thank you for making the shopping experience such an easy process. Love my sweaters!
I am very pleased with quality andxappersncevofcthe gently used clothing I have purchased from thredup. Will continue using this site for sure! Just wish they had men's clothing too. Thanks thredup.
Easy ordering, easy returns, great prices, great selection. All the clothes I have bought are delivered in like new condition. Love this site!
I have sold and made purchases on this site, and I love it.
I have never ordered any clothing online before finding ThredUp. I have had nithing but positive experiences. Prices are fair and descriptions are true to the site.
I love Thredup! I love how easy to navigate, how the clothes are grouped in color groups & loved the whole buying experience! A VERY much needed website! Thanks again for coming up with this brilliant idea!
I mistakenly had two accounts and missed out on a discount which spurred my shopping purchase. Holly Ann with customer service was able to merge my accounts and she extended the discount for me. By far, the best customer service I have had in quite some time. I will continue to shop with this company because of my experience.
I was not able to apply my promo code and the ThredUp team was able to help me out! Thank you so much, I really appreciate it. I have been able to find some really great pieces on this site and will continue to use it :)
I find things on this site I could not afford brand new, yet they are in excellent condition. Plus you can ask them to send you a bag(for free) to clean out your closet and they will sell your clothes for you.
I love the website and the search options. Keep up the great work! I love the styles and good prices. ThredUP
Is so fun and easy to shop.
At first I thought consignment shopping sight unseen was a bad idea, but thredup put those fears to rest. Love that I'm giving items a second life and saving money too!
I have recently been convicted by the Lord to dress modestly and to glorify Him in every aspect of my life, which includes dress. I didn't know what to do until a sister in Christ gave me $20 through a reference to use on ThreUp. I was excited. I bought a skirt, shirt, and dress but the dress had a large slit in the front. That did not deter me because the rest of my clothes were awesome. I returned the item with no problem, however I did end up getting back less money than I had spent which is reasonable. I recommended a friend who used the $20 I gave her and I got $20 to spend. I bought another amazing skirt and shirt and only paid $1.97, I think, including the shipping. This site is the gift that keeps on giving.
I recently ordered on thredup, and I was disappointed when I received my order and one of the sweaters was torn and that was not highlighted in the description.
No me sirven ninguno de los articulos que compre. Uno es enorme y el otro es pequeño. Deben instalar un size shart
I had a great experience with thredUP in terms of communication and how they outlined all the different processes of buying and selling. I sent in my polka dot bag, and was kept in regular contact with about the status of my items/payment, etc. Will definitely be a repeat customer!
I love thredUp! They have such good quality clothing that won't break the bank!
Easy, fast and fun! Excellent service for a busy Mom that works full time and only has time to shop at night from the couch. I love consigning and then turning my profit into a beautiful wardrobe!
I love shopping in consignment and resale shops and to find a place to do that from the comfort of my home is PERFECT! I have ordered two different times and the clothing comes in great condition! I will continue happily shopping on ThredUp!
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members