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thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
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Excellent customer service and high quality goods.
I ordered two dresses. One fit like a glove and was perfect for an upcoming wedding... the other didn't fit. Returning the item was easy peasy... I've already ordered three more items.
I get the labels I want at prices I can afford. And everything arrives in great shape. Helping my wallet and the planet is a win-win.
I still have not received an update regarding my return. I have learned that the return process for Thredup is a long one. I would not recommend returning items through this website.
I love my new skirts. It is as if I bought them out of the store.
One of suggestions would be to add actual measurements. A size 8 at Ann Taylor is different than a size 8 at H&M. Other than that, a big yes to my purchase. =D
Good experience overall, however I find some of the brands to be not much less than I can find brand new on sale. Lower the prices a bit would make me shop more.
The purse was as expected, and the swimming suit was better. The shipping always seems to take a little longer than I would like other wise the stuff I order is nice.
Found SO many items I wanted for me and my kids. I'm glad I can search by price, though---some of these items are very pricey. There are definitely things for all price ranges, however. My one complaint is that there aren't any men's clothes!
It was easy to place the order, it arrived on time, and the packaging and condition of the items was great. I'm very satisfied.
I love shopping and consigning with thredUP. They made it really easy to send in a bag full of clothes, which I then received credit for that I could shop with!
So far I have found two great maternity dresses - I appreciate the maternity section because who wants to pay full price to wear something a few times?!
Pros:
> Selection of clothing - variety of categories and price ranges
> Filters are excellent
> Great merchandising
> Great return policy
> Great displays of clothing
> Love the "condition" section
Cons:
> Would like to be able to save filters instead of setting my size each time I use the app.
> Would like to be able to "X" out of clothing in searches I'm not interested in so it won't show up in my searches within my account again
> Slower shipping than I'd like to see but I think companies like Amazon have created that culture - I guess I can wait:)
> Some have "no fabric content" - even if it's not on the tag are you able to tell? It is a buying decision make or break for me personally.
Overall highly recommend! Just picky on the cons but I hope that's helpful!
I bought 28 items got my new grand daughter. They were in fabulous shape at great prices! I can't wait to shop again at Thredup!
Have really had no issues with anything I ordered. Actually, just one. I ordered a shirt that said it was a 1x and turned out to be a 2x.
But happy with everything else :)
This is the third time I've ordered from thredUP and have been very happy with each purchase. This time was important - a coat for my granddaughter to wear in her mom's outdoor wedding. It was the perfect color, fit and in great condition (I added a fake fur collar to match her mom's new wedding coat). So happy with it!
The shipping was a little slow. The items come nicely packaged. Some items are not as nice as expected. It would cost more to return the item I was not satisfied with. Other items received were like new, I was very pleased.
I really enjoyed my shopping experience with thredUP. My items arrived in a timely manner too.
My one suggestion is... can you please allow for more items to show up on the page so that I don't have to keep hitting the next button to view more items? Maybe have a VIEW ALL button?
Thanks again!
I ordered two items and never received a confirmation email or an email saying the items had been shipped, but my card was charged the full amount.
I reached out the the customer service email and had to type and send my question twice, replying directly to the emails as requested, and it looks like they still were not getting my emails. I called their customer service line and left a voicemail but still have not heard back.
I have been keeping an eye on my order status and just learned that it has been shipped but is taking 10 days to get to me... in the continental US, you can travel form California to Virginia in less time.
Cute idea and some really cute stuff but this will be my first and final purchase from the site. As a used clothing online store, you need to be more transparent and on top of communication glitches.
I just love what I picked and they came in perfect condition.
Staff are really sweet and ready to help with questions.
The first item I ordered, a sweater, it was too small for a Medium and I didn't care for the fabric so I returned it. I inadvertantly selected store credit instead of getting my money back so I had to order something else. The second time I ordered I selected a zip-up hoody and a hat. I was once again disappointed with the size and the material. Instead of returning the items I donated them to a local charity.
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members