Think Vacuums

Called to confirm that they had the part I was looking for in stock. Spoke with a sales person who confirmed the part was in stock. Placed order and received a different part. Called to figure out what happened. They claimed the part I ordered was discontinued and they sent a replacement. Very rude and not willing to fix any of it. I would stay far away from this company. Worst customer service ever. They want to blame the customer for their mistakes. The owner is claiming I did not look at the details before ordering. See the attached photo. They did not read the details of my order!

If you want to get screwed, use these guys. Ordered a replacement head for our vacuum in 2021 and they told us it would arrive in a few months. I get it, supply change issues, etc. Then they contact us in Jan/Feb and say "hey we can't get the head you want but for just $200+ more we can get you something else. I get it, stuff costs more, so i wasn't that upset. I asked for a refund of the first $265 or so spent and after a week asked again. Andrew was kind of a Richard about it and said it can take awhile to refund your payment for SOMETHING YOU NEVER RECIEVED, ok I get it, but 4 months to get reimbursed, nah, they are scammers. Don't waste your money. I emailed multiple times and left my cell number, but no calls or replies with the exception of wussy Andrew who said wait, give us more time..

Robert the owner referred to the fact I was an idiot when I did not purchase the turbo brush that is what you need to vacuum a rug after he talked me into a $600-700 purchase. I didn't know I needed it after I spent over $700. Then after he insulted my intelligence he put me through to Abby who would take my credit card # for another $119.
My question is why didn't he tell me this at time of purchase?
By the time I talked to Abby to give my cc# I was in tears. She called back to get cc#! AGAIN and when I said in tears that she and owner had been mean she hung up on me.
I will never ever recommend these people at Think Vacuum to ANYONE ever. Hopefully resolved after chat and additional phone calls and emails.

Wow! Never again!
I ordered $100 worth of filters only to find others selling the exact same product 30% Cheaper!
I looked at their website and it says "Price Match Guarantee!"
I emailed them and ask for the price match and here is their reply...Re :[# # ******* ##] Price match Guarantee2
Yahoo
/
Inbox

ThinkVac Support <*******@thinkvacuums.com>
To:

Cc:
*******@thinkvacuums.com

Sat, Jan 28 at 11:30 AM

It also say's to call in for price match before you order?

Show original message

To:
ThinkVac Support

Sat, Jan 28 at 1:40 PM

Not on the page I am reading. All it says is PRICE MATCH GUARANTEE | FREE SHIPPING ON ORDERS OVER $50*

Should I refuse shipment?

Show original message

The customer service department sold up central vacuum parts that did not fit. We even gave them our central vac system serial/model number before our original purchase. To correct the issue we placed and additional order that still did not correct the problem. They were suppose to ship us 4 powerhead tubes and we only received 3. Also we did not receive a manual. They did not not disclose their return policy and now have lost $265.00 in return shipping fees, restocking fees and other penalties. I have been trying to get a detailed copy of my return receipts for 3 weeks now and still do not have the info I need to submit to our cooperate office. I will write another review outlining all the charges we were charged. I have never experienced such poor customer service im my 10 years of purchasing experience. It was clearly an error on there side that we received parts that did not work/fit. Having to pay $265.00 (checked the refunded credit card amount and we paid return shipping fees), is in my opinion thievery! I will be disputing and reporting this!

I was uncertain of not buying brand name for replacement of my Nutone central vacuum system accessories. I bought the Platinum accessory kit. The piece for hardwood floors has very little suction. It will pick up dog hair and dust, but is not strong enough to do anything with a small piece of dog food. I am used to my Nutone that had such great suction that it would literally pull a sock on the floor into the hose. The bare floor accessory for this kit is useless. I had to order one from Nutone. It works beautifully.
I called to let ThinkVacuums know of the problem so they might could correct it. Pretty much a waste of time. They said they would note it on my account.
I also like to give companies a chance to do the right thing before I write a negative review.
The positive is the reps are very helpful when you call to order trying to determine what your needs are.
But I will not be purchasing anything else from ThinkVacuums. Maybe they have enough business that they do not need repeat customers.

So it started out with a phone call on the Sunday after Christmas and to our surprise Ken answered. He took the time to guide us through the various hose options and to insure it would work he had us email him pictures. On Monday we spoke and confirmed it will work. A little pricey but it offers a 5yr warranty verses 1-2yr warranties. He did a great job for us (given he's from NY - LOL)!
PS Our review on this product will be submitted once we receive it.

We bought our Central vac system online from them a yr ago. They sell great products. You can't beat their pricing on units, bags & their accessories are the best in the industry. I've tried other bare floor tools that just do NOT work. Their's DO, especially when it comes to picking up dog hair! I ordered a replacement tool, was sent the wrong one, but NO PROBLEM. I emailed them & now have the correct item in the mail the same day, at no cost to us! I'm a lifetime customer.

I read the reviews below and have had a totally different experience. This is my third house with a central vacuum system and Think Vaccum has been more than helpful. I have had nothing but positive experiences with them. Each time I speak with a member of their sales team they are extremely helpful and knowledgeable about their products. I've had to make one return which was easily taken care of... I highly recommend Think Vaccum's.

I had to purchase some parts for my central vacuum system. I called and spoke with Andrew (twice). In both instances, he was polite and knowledgeable. I He sent me the stock numbers to place the order. I will use this company for my future needs.

Bad bad company let's see how long it take to get a refund from other reviews I will probably have to fight for it

Ordered a new hose and accessory kit for our central vacuum that ThinkVacuums.com stated online would be compatible with our system. We ordered the kit, had free shipping, and received it about two weeks later. When we opened the package and tried it out, neither the hose or the accessory kit were compatible with our system. Also, the hose seemed to be used! When we called ThinkVacuums.com the first time to try to return it with their "Hassel Free Return Policy," they wanted us to replace our central vacuum system rather than simply returning the hose. The NEXT time we called them we got the go-around again but after awhile they finally issued us a RA number to return the package. When we went to ship the package we found out that between the cost to ship the package of wrong parts back, and the restocking fee, we would be paying them to take the close to $100 order back! Very disappointed in their products and their customer-service department. Please, please save your money and order from a reputable business.

Review also posted on Yelp.

Ken took my $2500 order and send me the wrong color hose. I called and he said that the black head hose is the only color he has to sell but he lied to me over the phone when taking the order saying the hose is white. Had he told me the hose was black, I would have not ordered it. He hung up on me when I confronted his rude remarks as he was bulling me over the phone. He wants me, the customer, to pay for the shipping costs when sending back the black hose, even though he is the one that sent the wrong color item. He thinks he can just bully a woman (because he is a man) and get away with it. Wrong! You lie to me to make a sale and send me the wrong item, you pay for the shipping and have the carrier pick it up from my door. Another problem is that the Drainvac unit they sent me does not look the same as the one they advertise on their website. Again, is this company cheating me with a lower grade unit? Why was I not sent the same unit as their website advertises? I advise you to not do business with this company, they have 0 customer service and lie to you to take your money and when you call them to ask them to fix their own mess, they hang up on you and refuse to fix the problems they actually created in the first place. DON'T DO BUSINESS WITH THINKVACUUMS, THEY WILL SHIP YOU ITEMS YOU DID NOT AGREE TO BUY AND WILL NOT TAKE BACK UNLESS YOU PAY FOR THEIR NEGLIGENCE!

I have not finished install but both reps I have worked with were very helpful in placing my order and getting accessories that fit the system.