• Think Vacuums

Think Vacuums

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Overview

Think Vacuums has a rating of 1.85 stars from 41 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Think Vacuums most frequently mention customer service, and return policy problems. Think Vacuums ranks 24th among Vacuums sites.

  • Service
    14
  • Value
    13
  • Shipping
    13
  • Returns
    10
  • Quality
    11
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
11
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I discovered that there was a restocking fee and postage was on me.
How would you rate Think Vacuums?
Top Positive Review

“Great perseverance and customer service!”

George W.
6/23/21

I have been searching for a specific vacuum bag for my Central Vacuuming System on my Sea Ray boat. I finally connected with "Think Vacuums" sales consultant, Kenny L. Who went out of his way in searching to find the right bag. He could have given up in the search but he was persistent, found it... and had it quickly shipped to my home. Great perseverance and outstanding customer service! George

Top Critical Review

“No Shipment, No Refund, DON'T BUY FROM HERE”

John A.
5/21/22

Ordered a new vacuum head in October '21, they said it would be delayed, no problem. When it wasn't coming they offered a different model for several hundred dollars more. I asked for a refund. Guess what? It has been nearly 3 months and even though I have called and emailed, nada. Don't trust these guys, Andrew F. The worker/messenger there hasn't been all that helpful either.

Reviews (41)

Rating

Timeframe

Other

Reviews that mention popular keywords

restocking fee (3)
Thumbnail of user johna4016
1 review
1 helpful vote
May 21st, 2022
Verified purchase

Ordered a new vacuum head in October '21, they said it would be delayed, no problem. When it wasn't coming they offered a different model for several hundred dollars more. I asked for a refund. Guess what? It has been nearly 3 months and even though I have called and emailed, nada. Don't trust these guys, Andrew F. The worker/messenger there hasn't been all that helpful either.

Thumbnail of user nickb878
1 review
1 helpful vote
February 24th, 2022

We ordered a complete estate contractor kit with all the installation hardware. We decided to also upgrade to the "new and improved" $99.99 Vacaddy. The Vacaddy was for some reason not included in the original shipment. Fast forward to now 2 months, multiple calls, emails, and talking with them on the chat option of the website later and we still have not received a refund or the Vacaddy. So they basically stole $100 from us. Also you can have one delivered in 2 days from Amazon for $30 less.

Thumbnail of user dawngwinstudio
1 review
0 helpful votes
October 25th, 2023
• Updated review

Worst company I've ever dealt with. Misrepresented EVERYTHING! Especially return policy. When the product arrived a month late I tried to return. They said sure, this is the procedure but you have to pay shipping. Did exactly as I was told and they refused the delivery. Ended up costing me over $100 to UPS because they lied

Tip for consumers:
When I left a negative review in hopes of preventing someone else from being duped my these people, they responded with total lies

Products used:
None, Gave it away!

Service
Value
Shipping
Returns
Quality
Get it in writing!
October 5th, 2023
Verified purchase
• Previous review

I ordered a vacuum after checking in online chat about returns—even took a photo of the ask. After weeks I contacted ThinkVacuum for a tracking number. It was list, they reshipped but the second shipment was delayed so I was forced to purchase a vacuum from another store. When their finally arrived I contacted their customer service for the return. I followed their instructions and paid the $53 return shipping. They refused the delivery and th3 refund saying I had no proof. Would you pay $53 and go to the trouble of returning a product if the company told you they would not refund?

Products used:
None. Inferior product and service

Service
Value
Shipping
Returns
Quality
Thumbnail of user jonr558
1 review
0 helpful votes
September 15th, 2022

If you are researching Think Vacuums before making a purchase and have found this site, congratulations! You now have the opportunity to go elsewhere and save yourself the headache of wasting your money with this unreputable company. Look at the Better Business Bureau, the complaints, and their D+ rating. Look at the complaints on Facebook and Google. In my case, I spent over $1,000 on two sets of central vac attachment kits and both sets had defective parts in the first 90 days. Their response: "the part is not covered under warranty. Only 30 days. Sorry."

Tip for consumers:
Do not buy from this site. Spend your money with a reputable company that will stand behind their products and provides a warranty longer than 30 days.

Products used:
Champion Central Vacuum Electric Attachment Kit (Full Package)

Service
Value
Shipping
Returns
Quality
Thumbnail of user daves2033
1 review
0 helpful votes
October 12th, 2023
Verified purchase

A representative advised me to order a specific outer bag for my vacuum. Turns out it was the wrong part. They now say this is my fault and want a restocking fee and shipping costs to return. After telling me this the lady hung up on me. I won't be dealing with Think Vacuums anymore. I should have read the BBB reviews first, they're pretty telling.

Tip for consumers:
I should have read the other reviews first.

Products used:
None, the part was wrong.

Service
Value
Shipping
Returns
Thumbnail of user daves1711
1 review
1 helpful vote
September 8th, 2022
Verified purchase

I ordered a Purvac Barracuda, supposedly one of the strongest units to run on 110V. The motor Spec shows 15 amps but the unit received motor plate says 12. X amps. There is no model and serial number on the unit but the motor specs match the Stingray model 2 levels down. I've tried 2 days to connect with these people. I had 1 voice message I returned twice but no return call or email. This unit is near as strong as my old. Sacammers.

Tip for consumers:
Buy here as a last resort and verify the specs with the itm they are sending to be sure they sent the level of product that was ordered. Their Premium vacuum hose nozzle doesn't even swivel.

Products used:
I bought a PurVac Barracuda but the model received does not match the site.

Service
Value
Shipping
Returns
Quality
Thumbnail of user bettym470
1 review
2 helpful votes
May 6th, 2020

Vacuum handle does not fit into base. I have notified company by chat and email several times. I am constantly put off by reps saying we are looking into it. I've Asked for replacement, assuming this is a lemon, or a return. Cost a lot.

Thumbnail of user mikek589
1 review
3 helpful votes
January 9th, 2020

Called to confirm that they had the part I was looking for in stock. Spoke with a sales person who confirmed the part was in stock. Placed order and received a different part. Called to figure out what happened. They claimed the part I ordered was discontinued and they sent a replacement. Very rude and not willing to fix any of it. I would stay far away from this company. Worst customer service ever. They want to blame the customer for their mistakes. The owner is claiming I did not look at the details before ordering. See the attached photo. They did not read the details of my order!

Thumbnail of user georgew890
1 review
0 helpful votes
June 23rd, 2021

I have been searching for a specific vacuum bag for my Central Vacuuming System on my Sea Ray boat. I finally connected with "Think Vacuums" sales consultant, Kenny L. Who went out of his way in searching to find the right bag. He could have given up in the search but he was persistent, found it... and had it quickly shipped to my home. Great perseverance and outstanding customer service! George

Products used:
vacuum bags for a central vacuum system

Service
Value
Shipping
Returns
Quality
Thumbnail of user douglase51
3 reviews
7 helpful votes
January 8th, 2021
Verified purchase

I've called, emailed, used their chat, and no response. They've had my money for 2 weeks with no acknowledgement of having received it, although PayPal and their own website shows I paid for the unit in full, and my address has been confirmed.
After several emails, several calls, and several chat attempts, I finally reached someone on chat named "Cynthia" who tells me she is really "Abby". She then explains the "*******@thinkvacuum.com" account "doesn't work" and I shouldn't be using it. How on earth am *I* to know their emails don't work? It's the email they put on the invoice for customer service, so other than phone calls, I have no where else to turn.
She explains "We always answer our calls up until 6 p.m." although I've called as early as 9 a.m. PST (They are EST). No, they do not.
And on chat, the "correct answer" is "call us in the morning, we always answer phones in the morning when it's not so busy."
Terrible service. Terrible company. Now trying for a refund from them, as they're so terrible.

Worse, "abby" or "cynthia" (turns out they have several names" calls me on the phone, not understanding that I'm upset for no tracking number, no acknowledgement of sale, no acknowledgement of money received, and then she started making comments about who she *thinks* I work for because of my email address. The conversation turned ugly when her husband gets on the phone and explains that "now you're taking to a man who will kick your $#*!, and so shut the $#*! up and listen."

He couldn't provide the information I was seeking, or wouldn't. All I wanted to hear was that they have my money, and that they are shipping, or will ship my product. Their response is "you ordered on New Year's Day, did you work on New Year's Day?" (I did). Then the guy tells me that I'm such an a**hole that "even if I could prove we shipped it, you wouldn't have the balls to apologize." I would happily apologize had they provided *any* of these things in the phone call, or email. They wouldn't. They told me to shut up and wait til Tuesday, because it was shipped. I suppose I have to believe them, as there is no UPS, FedEx, or other tracking number available.

I guess that's a Florida business for you.

Without confirmation of order, tracking #, shipping information, and a plethora of missed communications, fake emails, and dozens of bad reviews, what are we/the customers supposed to think?

Thumbnail of user ss677
1 review
0 helpful votes
July 4th, 2020

Well, my experience with them has been unsatisfactory. In Jan 2020, I bought a replacement filter for my central vac. Fair price, and delivery was good. But in Apr, my vacuum failed, and it was due to dust and dirt getting in the motor, which was due to an incorrect fitting of that filter. In May, I emailed them with photos showing the filter was faulty, and asked for a replacement. No response. In Jun, I emailed them again. Heard from Dan in Jul that they would not send a replacement because the first one should have fit properly and "due to the amount of time that had passed from the original purchase date."

Thumbnail of user cherik42
1 review
2 helpful votes
March 18th, 2021

The customer service department sold up central vacuum parts that did not fit. We even gave them our central vac system serial/model number before our original purchase. To correct the issue we placed and additional order that still did not correct the problem. They were suppose to ship us 4 powerhead tubes and we only received 3. Also we did not receive a manual. They did not not disclose their return policy and now have lost $265.00 in return shipping fees, restocking fees and other penalties. I have been trying to get a detailed copy of my return receipts for 3 weeks now and still do not have the info I need to submit to our cooperate office. I will write another review outlining all the charges we were charged. I have never experienced such poor customer service im my 10 years of purchasing experience. It was clearly an error on there side that we received parts that did not work/fit. Having to pay $265.00 (checked the refunded credit card amount and we paid return shipping fees), is in my opinion thievery! I will be disputing and reporting this!

Tip for consumers:
I will never purchase for them again.

Products used:
none

Service
Value
Shipping
Returns
Quality
Thumbnail of user danv213
1 review
2 helpful votes
December 23rd, 2020

After contacting several vacuum parts companies I had an extended chat session with representatives at ThinkVacuums to replace a carpet powerhead. Despite assurances the powerhead they recommended would work with my system, their recommendation was incompatible. I cannot recommend this company.

Thumbnail of user peterh1507
1 review
1 helpful vote
September 18th, 2021

Poor service, hard to return and customers need to pay freight for any return and exchange plus 10% restocking even if it is not your fault.
Don't buy from this site

Tip for consumers:
be careful before placing order

Products used:
none

Service
Value
Shipping
Returns
Quality
Thumbnail of user jimw464
1 review
3 helpful votes
January 9th, 2020

I, using the model number of my vacuum, received all the wrong parts, bags, belts and the like. I logged on to the website and entered a chat. Wow what a poor lag time in the chat. I discovered that there was a restocking fee and postage was on me. Manager Juan referred to me as Buddy. What a poor company.

Thumbnail of user amiv7
1 review
0 helpful votes
October 29th, 2022

I would not recommend this product. Purchased the central vac vacuum set and the quality is awful. I have had two vacuum heads and replaced the wand multiple times. The customer service rep I spoke to today was horrible. I will not order from them again.

Tip for consumers:
Don’t purchase

Products used:
Central vac vacuum head and hose.

Service
Value
Shipping
Returns
Quality
Thumbnail of user edk135
3 reviews
2 helpful votes
June 10th, 2020

Another update on this retailer. I purchased a few small items for my central vac. The wrong items were shipped. I returned them for a refund. It took them more than 3 months to process a refund with me asking each month. Secondly, when I was looking to buy a new central vac unit, they were quick to recommend a unit without even asking me if my circuit breaker would handle the amps it used. I did not buy from them and I'm glad. They are quick for the sale but don't really help in the buying process.

Tip for consumers:
Buy basic products from them that you know will work. They are sometimes very helpful and other times are out for a quick sale rather than asking you probing questions. They do have good prices on some things so shop around and make sure of the item(s) you’re about to purchase.

Service
Value
Shipping
Returns
Quality
Thumbnail of user gailk142
1 review
3 helpful votes
May 30th, 2020

I Wish I saw their rating before I purchased from them. Terrible customer service, the absolute worst, they sent the wrong vacuum and then charged me a restocking fee, btw it too them a month to refund me for the wrong vacuum they sent me. I would never buy from them again, don't know how they stay in business.

Thumbnail of user maryw1834
1 review
1 helpful vote
March 10th, 2021

Don't go here if you are unsure what you need to order for you central vac system. Their chat representative helped me pick what I needed - it was the wrong thing and then they charged me restocking fee and I had to pay to ship it back. Out almost $200 with nothing to show for it.

Thumbnail of user wayner318
1 review
1 helpful vote
October 8th, 2021

Ordered a filter Aug 1 notified on Aug 30 filter to be delayed another 2 weeks. Canceled order and was told refund be in 10 days. Now 3 weeks later and no refund - no returned calls or emails.
Terrible customer service - not able to speak wiwh anyone on phone.

Thumbnail of user danielg1733
2 reviews
1 helpful vote
February 21st, 2022

Disappointed at the deception... I thought I was getting a really great deal on a SEBO vacuum but the model I discussed with the associate wasn't the model I received which turned out to be a discontinued unit. I would return the vacuum but their return policy isn't especially customer friendly.

Tip for consumers:
Don't not buy from this seller. There are other, safer online sites to purchase from. If you do get swindled(like me) or order something you care to return you will get severely screwed by their return policy.

Products used:
SEBO X4 Automatic Upright vacuum cleaner

Service
Value
Shipping
Returns
Quality
Thumbnail of user marshallc110
1 review
0 helpful votes
October 15th, 2022
Verified purchase

I ordered HPB1 replacement vacuum bags. The bags were described online as "HPB1".

Unfortunately the product I received was not the same. The bag width was notably less, although it appears it will fit my vacuum unit but these are not the same bag or quality. I will not order again from Think Vacuum.

Thumbnail of user evelynl92
1 review
1 helpful vote
June 15th, 2020

Robert the owner referred to the fact I was an idiot when I did not purchase the turbo brush that is what you need to vacuum a rug after he talked me into a $600-700 purchase. I didn't know I needed it after I spent over $700. Then after he insulted my intelligence he put me through to Abby who would take my credit card # for another $119.
My question is why didn't he tell me this at time of purchase?
By the time I talked to Abby to give my cc# I was in tears. She called back to get cc#! AGAIN and when I said in tears that she and owner had been mean she hung up on me.
I will never ever recommend these people at Think Vacuum to ANYONE ever. Hopefully resolved after chat and additional phone calls and emails.

Thumbnail of user janicep380
0 reviews
0 helpful votes
January 24th, 2022

Bad bad company let's see how long it take to get a refund from other reviews I will probably have to fight for it

Thumbnail of user jackk693
1 review
1 helpful vote
May 18th, 2022

If you want to get screwed, use these guys. Ordered a replacement head for our vacuum in 2021 and they told us it would arrive in a few months. I get it, supply change issues, etc. Then they contact us in Jan/Feb and say "hey we can't get the head you want but for just $200+ more we can get you something else. I get it, stuff costs more, so i wasn't that upset. I asked for a refund of the first $265 or so spent and after a week asked again. Andrew was kind of a Richard about it and said it can take awhile to refund your payment for SOMETHING YOU NEVER RECIEVED, ok I get it, but 4 months to get reimbursed, nah, they are scammers. Don't waste your money. I emailed multiple times and left my cell number, but no calls or replies with the exception of wussy Andrew who said wait, give us more time..

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