I am retired now but got up to SVP over 55 people managing Key corporate clients for two billon in annual reevenue. I know excellence in customer service when i see it and i can tell that with Think vacuums it starts at the top as it must to set the example for all to follow. Our Hayden central Vac of 18 years died and i wanted to replace it quickly. I digged deep in the data online and decided on the Drainvac brand for quality of build, power and features as well as the motor brand used expected to last. Well i went to the Thinkvacuums.com we site and ordered the Powerhouse model as perfect for our needs. Guess what, i mispelled my own email address in the order which caused a delay. A day later i inquired as to the status of the order The customer service Manager Juan and in minutes he had me corrected and my order in process. Shipping was fast and the new vacuum was very well packaged and i was surprised included were the PVC fittings to hook it up!, Juan reflects well on the company and it is obvious this company runs like a clock with a la
Ser focus on the cuastomer experiance I highly recommend this company for the high quality of the brands carried and for the level of service provided.
Answer: The zamanager of customer service jumped in to help me after i made an error in my email address. He (Juan) had it fixed in no time and my order was in process
Answer: They carry the best as i was able to determine after a great deal of research. I was looking for quality at a reasonable price not a cheap unit. THere is always cheaper to be found but not cheaper and better
Think Vacuums has a rating of 1.8 stars from 42 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Think Vacuums most frequently mention customer service and return policy. Think Vacuums ranks 41st among Vacuums sites.