eVacuumStore

Find someone else to do business with. They don't answer emails in a timely manner. I was sent the wrong hose they said they would send return shipping and didn't. They wouldn't mail the right one until they received the return and pay for the new one. Then they had to order it before they could ship it took about a month and a half to finalize Custom service was nonexistent and RUDE

Stumbled across this site while hunting for a replacement vacuum cleaner. First thought was to look at the "Brazilian region" site. After sort of finding what I was looking for, decided to search for that vacuum and eVacuumStore came up with a better price for the same model. In addition, an extra 10% discount was given on the order that included free shipping. All in all saved around $50.00 extra. Also the shipping was fast with delivery. So it pays to do your research.

What a disappointment. When my expedited (at my expense) shipment didn't leave their warehouse on time I was told to refuse the delivery. I did so and waited six weeks for a refund. On calling their 'returns' department today and speaking with Andrew I was told that I had already been refunded three weeks ago (which, if true, is not appearing on my credit card statement online). When I said I hadn't received the refund, he told me it can take a day or two to appear (which is odd, as he said it was issued more than three weeks ago). When I told him again that it isn't there, he hung up on me.

I disputed with American Express. "Service" from this company has been a disappointment from the get-go. I bought elsewhere and recommend that others do the same.

Ordered belts and filters for our Bissell. There was a delay in shipping due to an understandable supply chain delay. When finally shipped, we did not receive the goods. The post office showed delivery but we never received it. Contacted eVacuumStore and they immediately started a file. I received a message from them stating that the shipment was being returned to them and that they would refund or replace the order. We asked for a replacement as we wanted the merchandise. That was three months ago. We have had one follow-up message saying they would email us when a refund was issued. To date, we have no belts or filters, no refund, and no email. Our experience with eVacuumStore has turned very sour from what could have been a great customer service opportunity.

The initial order of my power nozzle seemed to be very smooth, to the point that I made comments about how easy it was to place the order. It was after that, the customer service fell to pieces. Extremely rude representative I just hung up with again. The team at EVacuum seems as if they have absolutely no idea what they are doing, or selling. My product will be returned immediately, so i can order from a professional organization. Do not use this company.

I tried to order filters online and could not decide what I actually needed so I called this company to place the order. This Yankee lady was insistent that I needs a particular filter, so I gave her my cc and info. When I received them, indeed they were not what I described to her. After going through 4 different people that refused to understand my frustration, I am still stuck with 2 boxes of the wrong filter. No matter how many times I described my filter along with a picture, I was told that filter had been changed to the felt filters I was sent. I tried the filter in my machine and am convinced these people are thick and do not intend to correct my problem because they refuse to admit there is a problem
GW

I received my order rather quickly and the items were exactly what I ordered. My city store had been out of my necessary bags for months, so I chose to order from this company. Glad I did and will from now on.

So much for customer service. I purchased two boxes of Sebo Vacuum bags. Cost $75. Bought wrong model. I only found out when I used up all of my existing bags. They refused a return or exchange. This is bad customer service. I would never do this to one of my customers. It guarantees this kind of review.

Ordered an important part for a vacuum that i needed for my business. I received email that item was shipped 9/27 by USPS priority. After 3 days and not receiving order i checked the tracking and it stated that a label has been created but not shipped. I called the customer service on 10/4 too inquire why the order STILL was in preshipment. I talked to a confused and unorganized operator who promised me shed get back to me during the day to rectify the situation. After no call for 8 hrs i called again and the explanation i got was that the item was shipped the 27th - i explained to the agent that USPS tracking still had the item in preshipment... she then told me she had no idea what was going on and would have to investigate it again- i then canceled the order and bought item on amazon and it will be here in 2 days. I tried to give another vendor a chance to get my business instead of amazon, but this company fell way short- do not use, bad company and very unorganized.

I ordered a part which, after 21 days of waiting, never arrived. When I emailed their customer service, my complaint was met with customer service sending a document with the USPS tracking number, detailing the package had been delivered! When I attempted resolution over the telephone I was treated with total disdain. I have learned a lesson which cost me $26.98 that eVacuumStore is happy to take your money but once they have it, they could care less. Definitely NOT a reputable business! Caveat emptor (let the buyer beware)!

I have done business with vacuum for the last 15 to 20 years purchasing bags and other equipment for my built-in Nutone vacuum. After 30+ years of good service, the Nutone vacuum broke down. My first choice was Evacuum. I spoke to the service representative at Evacuum told them exactly what I wanted Plus, they consulted my previous purchases and knew. I was replacing anPlus, they consulted my previous purchases and new. I was replacing a whole house vacuum. We on the price and they shipped it out. When we received the vacuum, I had to go visit my sick mother in another part of the state so I had a friend do the install. When we came back, everything looked fine. The vacuum looked similar and it worked. The same to me. Unbeknownst to me they had sent us a vacuum that was designed for garage use only. That vacuum has now burned out after three years I Contacted Evacuum and they told us to contact the manufacturer. The manufacturer told us we could pay for a service person that would cost us $500. Evacuum has made no effort to help resolve this issue. This was their mistake by shipping the wrong vacuum! DO NOT purchase a vacuum from Evacuums! There customer service will disappoint you!
John Key

I needed parts. For an older but kick but machine. E-vac. Had the goods. Easy to find. Easy to get. I've used their service a number of times over the past few years. And will continue to. In fact. I'm going today to look for a battery for my cordless. Thank you E. Vacuum.

I ordered two parts, and waited over 4 weeks with zero updates on status. When I contacted them, they gave me a tracking order, which was not correct. They double checked and finally explained that 1 of my items was on back order so they hadn't shipped anything.
After a few more weeks I asked to have 1 item shipped and the other item cancelled and refunded. They were prompt to do so at that point.
Seems strange to me that they would take my money, provide ZERO updates to me, sell a product that they don't have or the manufacturer doesn't have either, and then really just "lose" my order without keeping me updated on status. Seems this could be rectified by automated emails. I had to do all the chasing and asking about status. Not the best way to keep customers engaged and informed.
They were apologetic and prompt once I request partial refund and partial order shipment.