Erik T.

What a disappointment. When my expedited (at my expense) shipment didn't leave their warehouse on time I was told to refuse the delivery. I did so and waited six weeks for a refund. On calling their 'returns' department today and speaking with Andrew I was told that I had already been refunded three weeks ago (which, if true, is not appearing on my credit card statement online). When I said I hadn't received the refund, he told me it can take a day or two to appear (which is odd, as he said it was issued more than three weeks ago). When I told him again that it isn't there, he hung up on me.

I disputed with American Express. "Service" from this company has been a disappointment from the get-go. I bought elsewhere and recommend that others do the same.