I ordered a part which, after 21 days of waiting, never arrived. When I emailed their customer service, my complaint was met with customer service sending a document with the USPS tracking number, detailing the package had been delivered! When I attempted resolution over the telephone I was treated with total disdain. I have learned a lesson which cost me $26.98 that eVacuumStore is happy to take your money but once they have it, they could care less. Definitely NOT a reputable business! Caveat emptor (let the buyer beware)!