There was a promo for 10% off ALL ORDERS, but in fine print was a list of exceptions including most major vac manufactures and all bags, attachments, etc. It is a vacuum store, most people are coming to buy vacuums and accessories, most of which were excluded from the promo. It would be better to list what is actually on sale than to be dishonest in advertising leading the consumer to believe that they'll be getting a certain discount and then tell them they don't qualify. I can't recommend your site for this reason.
Think Vacuums has exactly what I need to keep my Sebo humming. I particularly like the Service Box which included everything I needed for my annual maintenance.
Sunday,,, speaking to the owner, and we completed the entire replacement of a whole house system, in 15 minutes. Awesome Organization.
Your service was excellent an delivery was as promised. Have not had time to evaluate the product but it looks good.
For a piece part of the vacuum it was expensive including shipping but I am thankful that I could find a replacement part instead of replacing entire unit.
I did not feel like I had enough information about the compatibility of the part I ordered. Felt as tho I had “no choice” but to proceed with the order and hope for the thing to fit.
This site is quick and easy to use I've never had any problems with it in the past. I've always got my order pretty quckly so I've never had any reason to order from anyone else
i used the your web to purchase 4 items.
after ""check out "" i was using ""face book "" to go to the next step. at this point the page vanished and error messages were displayed.
i had to start from the beginning just frustrating that your web design is so poor/
i called the service number after the lady made me wait for too long . i was trying to order by phone. and explain the issue. she said to me " you don't have to buy from us "" and hung up on me.
i wanted extra bags wit my unit and a couple of 90 degree fittings and about two feet of tubing for the changeover from my old Nutone unit the sales person said I would get two free bags with a bog order thanks Chip Brandt
Was really hoping for 11% off all orders coupon code. Disappointed to find out that my product didn’t qualify. It’s very misleading advertising. I was a repeat customer and a new home contractor but will probably look elsewhere in the future.
I purchased my central vacuum system from Thinkvacuum.com in 2012, and have had great results with it. I continue to buy maintenance and accessory items from Thinkvacuum.com due to good customer service, good prices, and fast delivery.
Tried to use the chat to answer questions about a product that has been updated and could not get any actual response. Hoping the product works for my machine.
I am disappointed with the site in that I have been a customer for a long time, have purchased a new system, and then find out that there are no codes for some of the items. The customer service rep was just short with me, and I would have appreciated a bit of understanding. My situation has changed, and I am on a reduced income, and would have appreciated some kindness or an answer to one of my questions.
Cynthia was a great help in assisting on what i needed. I am waiting to see if i am credited the shipping and the price difference that she stated that she would honor.
I did the online chat with Cynthia and she was very helpful. She was able to find the item I needed quickly and this helped me identify a suitable product for my Beam Central Vacuum unit.
I tried several times to ask a question but no one ever spoke with me. I hope this vacuum s what I need to replace my Nutone Model 350 system
I found checkout on this site to be frustrating. Promotional codes were offered an advertised at the header of the webpage, but there was no place to apply the promotions at check out. I will be calling this business today. I’m concerned about a bait and switch.
Great SERVICE, fast shipping, good products, I've bought 3 units fro you. And will continue to purchase from you. Thanks Steve
After filling in the address and billing info I wanted to check something and when I went back to my cart all that info had to be resubmitted. Waste of my time.
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