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Total Points
160

2 Reviews by Ed

5/10/21
Verified purchase

They can't even ship the number of items in stock correctly. Ordered 5 items, one on back order which I knew when I placed the order. I received only 3 of the 4 items in stock which took a week (and FedEx missed their delivery date). When contacted, they thought they shipped the 4 items and instead of shipping the in stock item right away, they open up an "investigation" which says they will contact me shortly. After 4 days, no contact. When they are contacted again, they pass you from one person to another. Again, they say someone will contact you shortly. Days later, no contact from them. They don't respond to emails either. They are NOT customer focused. I won't be buying from these guys again.

Products used:
Milwaukee M18 tools

Service
Value
Shipping
6/10/20

Another update on this retailer. I purchased a few small items for my central vac. The wrong items were shipped. I returned them for a refund. It took them more than 3 months to process a refund with me asking each month. Secondly, when I was looking to buy a new central vac unit, they were quick to recommend a unit without even asking me if my circuit breaker would handle the amps it used. I did not buy from them and I'm glad. They are quick for the sale but don't really help in the buying process.

Tip for consumers:
Buy basic products from them that you know will work. They are sometimes very helpful and other times are out for a quick sale rather than asking you probing questions. They do have good prices on some things so shop around and make sure of the item(s) you’re about to purchase.

Service
Value
Shipping
Returns
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