Evelyn L.

Robert the owner referred to the fact I was an idiot when I did not purchase the turbo brush that is what you need to vacuum a rug after he talked me into a $600-700 purchase. I didn't know I needed it after I spent over $700. Then after he insulted my intelligence he put me through to Abby who would take my credit card # for another $119.
My question is why didn't he tell me this at time of purchase?
By the time I talked to Abby to give my cc# I was in tears. She called back to get cc#! AGAIN and when I said in tears that she and owner had been mean she hung up on me.
I will never ever recommend these people at Think Vacuum to ANYONE ever. Hopefully resolved after chat and additional phone calls and emails.