reba h.

I was uncertain of not buying brand name for replacement of my Nutone central vacuum system accessories. I bought the Platinum accessory kit. The piece for hardwood floors has very little suction. It will pick up dog hair and dust, but is not strong enough to do anything with a small piece of dog food. I am used to my Nutone that had such great suction that it would literally pull a sock on the floor into the hose. The bare floor accessory for this kit is useless. I had to order one from Nutone. It works beautifully.
I called to let ThinkVacuums know of the problem so they might could correct it. Pretty much a waste of time. They said they would note it on my account.
I also like to give companies a chance to do the right thing before I write a negative review.
The positive is the reps are very helpful when you call to order trying to determine what your needs are.
But I will not be purchasing anything else from ThinkVacuums. Maybe they have enough business that they do not need repeat customers.