Dylan R.

Ordered a new hose and accessory kit for our central vacuum that ThinkVacuums.com stated online would be compatible with our system. We ordered the kit, had free shipping, and received it about two weeks later. When we opened the package and tried it out, neither the hose or the accessory kit were compatible with our system. Also, the hose seemed to be used! When we called ThinkVacuums.com the first time to try to return it with their "Hassel Free Return Policy," they wanted us to replace our central vacuum system rather than simply returning the hose. The NEXT time we called them we got the go-around again but after awhile they finally issued us a RA number to return the package. When we went to ship the package we found out that between the cost to ship the package of wrong parts back, and the restocking fee, we would be paying them to take the close to $100 order back! Very disappointed in their products and their customer-service department. Please, please save your money and order from a reputable business.

Review also posted on Yelp.