The customer service department sold up central vacuum parts that did not fit. We even gave them our central vac system serial/model number before our original purchase. To correct the issue we placed and additional order that still did not correct the problem. They were suppose to ship us 4 powerhead tubes and we only received 3. Also we did not receive a manual. They did not not disclose their return policy and now have lost $265.00 in return shipping fees, restocking fees and other penalties. I have been trying to get a detailed copy of my return receipts for 3 weeks now and still do not have the info I need to submit to our cooperate office. I will write another review outlining all the charges we were charged. I have never experienced such poor customer service im my 10 years of purchasing experience. It was clearly an error on there side that we received parts that did not work/fit. Having to pay $265.00 (checked the refunded credit card amount and we paid return shipping fees), is in my opinion thievery! I will be disputing and reporting this!