Game Stop

I have returned to this site repeatedly for years. The items are clever. They are SO much fun. But the quality is incredible. I have bought clothing, gadgets and home items. Never disappointed and when an item doesn't work (a shirt didn't fit), they will work with you until you're happy. They points system is fantastic and boosted my holiday shopping. Shipping is reasonable in both cost and speed. Always look at their sales! You won't be disappointed! There are things that will just make you smile and so will the banter from the way they phrase descriptions! This site is very worth your time and money. If you have any variety of geek or nerd, shop here.

Ordered an item at ThinkGeek that got stuck in a UPS warehouse due to a damaged invoice. I've had contact with their customer support three times but the issue still isn't resolved. My package has been stuck in the same warehouse for well over a month now. To make matters worse UPS has already stated that I will have to pay an additional 25,- by the time the invoice papers are cleared in order to release the package.

Long story short, terrible customer service, definitely not worth ordering here if you live outside of the U.S.

Ordered from Canada for 60$, got a UPS delivery asking for 55$ customs fee. Refused the package and offered to pay return shipping. Thinkgeek refused, offered me 14$ back after they "refunded themselves" and told me it was my problem because I should have done my "due diligence". They also realized they had overcharged me to begin which I would not have discovered had I not contested the fees in the first place. Lame customer service, patronizing "overlord" management attempting to shift the blame to the customer. Now I`m forced to pay the nearly 100% customs charge or lose my money. Bad business, lesson learned, never again.

I recently purchased a Pusheen ornament from ThinkGeek and my experience was unacceptable! When I received my ornament in the mail, the paint was chipped and out of place. Like what the hell?! Then one whisker broke off within a day! My father tried to glue it back on, but it ended up breaking again. The shipping rates are so unbelievably high. $8.95 for 2-6 day shipping? That's criminal! Amazon shipping is FAR cheaper and offers a prime option that makes more sense financially. I can't even return or get a refund because it's broken! Don't even bother with ThinkGeek. They'll just piss you the hell off!

I called with a question and had to get a supervisor to help but he was so helpful. While doing so we figured out i ordered the wrong thing for my husband for Christmas a few days earlier. Unfortunately they were out of the other option so he offered to just replace it with something else FOR FREE with absolutely no cost to me. We found something that only cost a few dollars more and he shipped it right away. He also said to keep what i ordered. HIGHLY recommended. Some of the staff didn't know how to answer my question but if that happens to you get a supervisor it will be taken care of and everyone was very friendly.
And also, sometimes i have called and they have actually answered my questions. This was a first that they couldn't.
I have purchased many times from them before as well and have always been pleased with everything i have received. :)

If customer service can not tell me how much for the return shipping cost will be and also you do not know how much you guys will charge me restocking fee,
How can I figure it out better or not to return these item?

I do not care about price matching or difference. After I spoke with the customer service,
I knew it would never happen.
That's fine but at least you guys can tell me about the return shipping cost & restocking fee so I can figure it out.

If you were the customer and you do not know how much you have to pay return shipping and plus there is chance that you have to pay restocking fee may over $15.00 but your not sure because customer service didn't tell you, how would you feel like?

After I had a issue with the ThinkGeek, they remove all my ThinkGeek Ponts from my Account!

Never received my items but they still want to charge shipping/duties/customs/product. Unbelievably rude customer service. Totally useless. Won't fix problems. I was an AVID customer until this. Guess businesses really show their true colours once things go awry. Take my advice and just call Visa and get the charges reversed. That was the only way I got resolution.

Worst customer service I have ever experienced. Returns are a nightmare. Past orders do not appear in my account so I cannot do a return online using their process for an RA#. To resolve a recent return I sent 4 emails, a week apart, got the standard response stating would probably hear back within 48 hours. 7 days later, still no response. Starting calling and each time was put on hold from 32 minutes to 50 minutes. Today after 64 minutes I was finally able to speak with a customer service person and at least let her know what I needed and why. In the past 18 months I have not been able to complete an order without some kind of issue. Never again! Many other websites selling what they sell. I always give good reviews when service is good and people try to make things right.

Spent $40 bucks on a watch that ended up looking like I bought it from a gas station for $8. Black face numbers came off when I removed the protective sticker. Everyone else that made the purchase is saying the same thing happened. Thinkgeek is terrible. Con Artists peddling overpriced garbage to fans thinking they're getting the real deal. On top of all this, their return policy is whack. It takes forever and I'll end up losing 15% of my refund to pay for the return. I'm not gonna bother getting my money back but people should know how crappy Thinkgeek truly is. I WILL NEVER visit Thinkgeek.com again and urge you to do the same.

Fantastic site, fantastic products and even better customer service. I've ordered from them about a half dozen times and my orders usually arrive within a week or two. I love their customer service, they're friendly and fast and willing to help. If you "like" their Facebook page, they are always doing crazy giveaways and giving out promo discount and free shipping codes. Plus, with every item you purchase you earn "geek points", which you can use on future purchases to earn free stuff. I've probably gotten around $40-$50 worth of stuff just from my geek points. They also do gatherings/parties at their headquarters which is super awesome too. :) The only downside is having to remind myself that I have bills to pay and food to buy, so I can't buy all the stuff I want at once. LOl.

I made two orders of $190+ - both of them got cancelled but my money had still been taken out. Tried to talk to a customer rep over both e-mail and Twitter - zero response. Tried their live chat - first rep just disconnected me. Second one completely ignored any questions I'd asked and gave me irrelevant answers. Needless to say - never going back to this website ever. AVOID!

I order a men polo shirt for my partner a couple months before Christmas 2014 and the sent me a ladies Wonder Woman costume I tried ringing them for days but never got through so I sent an email and I heard back from the yesterday... 6 months later! They didn't explain anything just sent me shipping details which could have been for anything I am disgusted with this site what a $#*!ing joke 6 freaking months!? I look forward to seeing what turns up in this shipment..

Worst online customer service of my life. You cannot contact this company without wasting 3 hours of your life. They do not return emails and online chat had a wait of 28 hours(is that real). Shipping is a nightmare and package is lost but I cannot get company ot respond. You would not last one week as a Ebay seller. My credit card company gave me a refund in less than 5 mins.