TheUnlockingCompany

I don't know where the good reviews of this website came from, but my experience with them is terrible and totally a waste of my time, like other unlocking website. I paid my order on Dec 23,2021 and they promised to unlock my phone 1-12 hours with money back guaranteed, if I am not happy. After that, I contacted them many times through email, text and phone calls. No one ever got back to me. I highly suspect the business of unlocking a carrier-locked phone is totally a scam, because other websites also did the same thing. Now, I have call my bank to dispute this charge again. It is a scam, why nobody reported it ever to stop it?

I recently used the unlocking company to unlock a iPhone that was stuck with T-Mobile. Unfortunately, it wasn't able to be located in the database, and an alternative option was provided. I'm assuming something to do with the Sprint to T-Mobile merge, as I have noticed two different IMEI numbers linked to all my lines. However, they were very communicative and very friendly. I would definitely recommend the service to others. When I emailed after they informed me of updates, they responded back the same day with extra advice-feedback. Great company. Process took 3 days which is well within the 1-10 days estimate.

After dealing with Tracfone (POS company) for days and not getting mobile data issues resolved, I finally broke down and switched mobile services. But upon doing so found that tracfone had locked my phone. I was totally unwilling to give that company anymore of my money. These guys got me out of what felt like an impossible situation. Thank you!

We had purchased a brand new phone for my daughter. After purchasing, I decided to switch carriers. I decided not to activate the new phone and pay the extra money only to switch over just a few days later. Well, we tried to activate on the new carrier and since it had never been activated it was basically still locked to the old carrier. I got TheUnlockingCompany to unlock it and everything was smooth as silk immediately after. Did exactly what they said they would do. Thank you.

I was promised a 100% money back guarantee. I was also promised an unlocked phone. I got both! They refunded my money due to a delay that was out of their control and still provided 1st class customer service! Thank you!

Couldn't believe how fast the response time was! When I had questions they answered them immediately. I would definitely use their service again and wouldn't hesitate to recommend it. Trustworthy, family run business.

I was skeptical about having to pay someone to unlock my phone, but TheUnlockingCompany were amazing!
I had a problem but they stayed in contact with me and explained what I needed to know in language even I understood.
I'm writing this review from my unlocked device.
Thank you TheUnlockingCompany!

Paid to unlock my iPhone 14 Pro Max because despite being paid off from Att, they had "errors" unlocking it. So I came with this company. It was super fast, a little frustrating at first because I had to pay an additional fee as they had a harder time unlocking but once I paid that, it was unlocked within minutes. Originally time frame was stated for 1-72 and it was fully done around 28ish. Highly recommended and I have used them for years, literally!

I will start by saying i came across this company on YouTube... well i looked them up and they seemed legit... i put in an order with them and my order took longer than expected so i got spooked and canceled my order... well i had to write this report because not only did they send the unlock codes that cost them more than i paid but they also refunded 15 back to my account for the inconvenience... thanks unlocking company

BELIEVE the negative reviews!

This company preys on your hope that they will deliver on their promises.

You will see "1-72 hours" advertised. You will see a "100% satisfaction guarantee" advertised.

You will pay your money, and then you're caught.

This company WILL NOT deliver on its promises.

You will receive emails from them with "updates" of no substantive content. You will receive these emails, mentioning their "no refunds" policy and even threats to blacklist your IMEI if you dare chargeback the amount paid when they do not deliver.

This sort of business behavior is illegal in most states (this is true regardless of their "terms" you allegedly "agreed to"). As they preyed on your hopes, they also prey on your fears, that by threatening to brick your phone with a fraudulent (on their part) IMEI blacklist, they hope you will simply go away and eat your financial loss.

My recommendation - with the strongest emphasis - is to AVOID this company at all costs. If, however, you were suckered in, don't cower in fear. Do that chargeback. Your card company will side with you when what was advertised is not delivered. And if they're dumb enough to actually go through with a fraudulent IMEI blacklist over a disputed debt, they'll turn a civil matter into a criminal act. They can only blacklist a phone by exposing themselves to carrier and law enforcement scrutiny. You will easily recover your money in litigation should you choose that path, as this sort of scam is self-evidently wrong, both legally and morally.

They're counting on suckers patronizing them and then cowering in the face of their threats. Such a "business model" needs to be shut down.

We test fraudulent companies by placing a single order to expose them. When you place an order with these companies, they will inform you of their no-refund policy and claim a success rate of 97%, which is a complete lie. They may also threaten to blacklist your phone if you request a chargeback or leave a negative review. We have filed an official complaint with the authorities, who will investigate and take appropriate action. Please protect your money and avoid these unethical scammers.

I paid to have a Pixel 7 unlocked. I was strung along for more than 4 days with no end in site. I didn't get updates until I emailed a couple of times and got an answer back that they had been sending updates but that I must have put my email in incorrectly (even though I received the initial email thanking me for my order). The responses were filled with cheerful language asking for my patience, then went on to say that if I threatened to cancel my payment they would consider that fraud and put some kind of block on the phone rendering it useless. However, after I had waited more than 4 days, they told me they would continue trying to get the phone unlocked and refund my money if I would just go online and leave a 5 star review. I finally checked Better Businesses Bureau and saw the same complaint listed there. The company had not responded to the BBB and their grade was F. When I told The Unlocking Company about the BBB report and that I was returning the phone so their threats were useless, they refunded my money.

We paid to have the phone unlocked and the guy who was emailing us threatened to blacklist the phone if we didn't pay more money. I didn't believe him, but he did BLACKLIST the phone so it looks like our phone is stolen. There's nothing more we can do on our end. His email said I'm blacklisting your nice new phone if you don't pay for another unlocking since it's not my fault the first unlocking did not work. He used cuss words, idiot, and stupid. They say they're a family ran business. They are not professional!

I submitted an application w/ credit card information. Did receive an email regarding my phone, replied to the email with the pertinent information & received an "unknown recipient" response. Contacted them via their website and never heard back. They advertise a result in 24 hours or less, that was four days ago. Nevertheless, they have been paid. I went to the original vendor of the phone and they fixed it for nothing and told me how they did it, for free.

I had to have my Samsung S20 unlocked from Sprint to be used with ATT. The primary method of unlocking didn't work, so they asked me if they could remote access my phone and PC to complete the process, I agreed.

The actual process went pretty smoothly. Instructions were clear and it took about an hour.

But when I went to the ATT store to get a new SIM card and join their plan, they said it was still locked to Sprint. They spent 30 minutes waiting for it to work, but it did not. I assumed that the unlocking didn't work, since many reviews claimed similar things. I ended up getting a new phone, new number, new plan, everything. I traded in my S20.

When I got home, I emailed the company and got initial resistance when I asked for a refund, the employee was being rude, but I was told that he was fired and then the owner of the company personally spoke with me, apologized for the employee's behavior, and issued a refund. I'm satisfied that I was at least able to get a refund.