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I had to have my Samsung S20 unlocked from Sprint to be used with ATT. The primary method of unlocking didn't work, so they asked me if they could remote access my phone and PC to complete the process, I agreed.
The actual process went pretty smoothly. Instructions were clear and it took about an hour.
But when I went to the ATT store to get a new SIM card and join their plan, they said it was still locked to Sprint. They spent 30 minutes waiting for it to work, but it did not. I assumed that the unlocking didn't work, since many reviews claimed similar things. I ended up getting a new phone, new number, new plan, everything. I traded in my S20.
When I got home, I emailed the company and got initial resistance when I asked for a refund, the employee was being rude, but I was told that he was fired and then the owner of the company personally spoke with me, apologized for the employee's behavior, and issued a refund. I'm satisfied that I was at least able to get a refund.
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I got my phone unlocked within the 72 hr time frame thanks unlocking company fast service and...
I got a fast respond and was offered a refund because they couldn't unlock my device. Hope to...
Hello Tristan, I am again sorry for the way you were treated but happy we were able to come to a resolution. The offer still stands for your Sprint Samsung phone to be unlocked free of charge. I hope you have a wonderful rest of your week and this experience does not deter you from trying us again.