TED's Electronics

Warning: Ted's Electronics does not disclose on its webpage when a product does not have a US warranty, and if the product fails, Teds refuses to repair or replace the product. Therefore, I recommend that you not buy anything from Ted's. The business cannot be trusted. Here is my story: On September 17,2019, I ordered an Olympus Tough TG-6 camera from Ted's. The cost was $397.98. Within a month after I received the camera, it began to occasionally fail to start when I pushed the power button. The problem gradually became more frequent, and by the beginning of November it would no longer start at all. I contacted Olympus to inquire about how to get the camera repaired or replaced under warranty, and was told that the camera does not have a US warranty. Olympus told me to direct my complaint to Teds. I returned the camera to Ted's for repair or replacement. Ted's received the camera on December 18,2019. Ted's didn't acknowledge that it had received the camera or tell whether it was going to repair or replace it, despite a couple of e-mail inquiries I sent it. Then on January 30,2020, I received my camera back in the mail, unrepaired, with a notice from ted with a "repair estimate" of $314.99, and stating that when Ted's received that amount it would send me "an equivalent new or factory-refurbished replacement product." In the description of problem symptoms, the notice stated "No internal damage/error. Issue not classified as manufacturer defect. Clear signs of accidental damage. Confirmed by Canon [sic]." The camera is in immaculate physical condition, and has not been damaged in any way. It just stopped working within a short time after I received it. So the bottom line is that Ted's sold me a camera for $397.98 without disclosing that the camera did not have a US warranty, and when the camera stopped working within a month or so after I received it, Ted's refused to repair or replace it. I recommend that you not buy anything from Ted's.

I called to confirm that the discounted offer for the camera I wanted was legit and to ask why they sell their items for so much less than what they go for. I was told on the phone that it was because there is no manufacturers warranty and that instead Ted's offers their own warranty. I purchased the Nikon D5600 two lens kit from them over the phone. While I did receive two lenses, this was NOT the Nikon two lens kit! It was a one lens kit and some other off brand lens that they threw in the box to replace the actual lens that I should have received. When I called to make this known I was told that I should have specified that that's what I wanted! Excuse me? Lol. You're a camera company... YOU SHOULD HAVE SPECIFIED THATS NOT WHAT I WAS RECIEVING! They know what they're doing is wrong, she made zero apologies and was quite rude on the phone. Do yourself a favor and just buy direct, it will cost you only slightly more for your peace of mind, and you'll never have to deal with this unethical company, or have to pay the return shipping when they inevitably scam you. Not to mention the extra accessories they offer are not good quality and the camera box was open and spilled all over the larger box when it arrived, so they do not package their items safely at all, which means you run the risk of the item breaking in transit and likely being held responsible since this company clearly doesn't believe in doing the right thing.