ThermoSoft

I was amazed as I called ThermoSoft at 7:00 PM pacific time left a message with their answering service 1/2 hour later I get a call from Doug and I know it's 10:30 pm where he's from. He answered all our questions and helped us figure out what we needed and gave us a good price. We just placed our order with him and will recommend Doug to my brother in-law as he wants to know how the product is after it's all installed.

Service and order went great. One problem, the package was supposed to be delivered overnight, but did not show up until the following Monday (3 days). UPS says you must initiate the refund. Could you please do that for me?

Thanks.

John

I contacted Thermosoft for advice and technical support before purchase. They listened, asked pertinent questions, helpful and knowledgeable about their product plus they did not try to up sell through the range.

Living on an island in SE Alaska brings its own set of issues when working on any project, especially construction. It was SO refreshing to work with this company and this product. Issue free, affordable AND I still get to surround myself with the beauty of this isolated location. Thanks to Doug and his crew. Great job.

Rep was knowledgeable and helpful. I got my package very quickly -- we haven't installed the floor yet, but Thermosoft did its part well!

3 years ago I bought 2 mats and one thermostat to control both. I just installed the 2nd mat. Come to find out one of the terminal block screws were stripped from the factory. Since it was over the warrantee They wouldn't stand behind the product. Then I called multiple times to the same rep for additional assistance. He won't return my calls. I'm a contractor and I would never purchase from this company again.

We're adding floor heat under floating laminate to a chilly master bedroom that the furnace doesn't seem to reach. I've previously installed Thermosoft heat in my shop. Heated floors are really pleasant, and look nicer than baseboard.

This is my second floor (new house) everyone at your company is great to deal with. Professional, knowledgeable, smart and helpful. They all offer great product suggestions and have a love for the brand that shows in their voices.

Thank you very much for professionally walking me through the process and your different heating systems. I love the comfort of the warm floor in my master bathroom.

Ordering was easy and the representative was very helpful and able to provide me with a better deal. The mats arrived within a few days. I have not had them installed yet so fingers crossed that they work well.

The products I received appear to be made locally (USA) which is important to me. My customer service representative (Doug) is very technically adept and efficient. I interact with a large variety of people and care more about competencies than personalities. It was very refreshing to interact with a supplier that genuinely strives for excellence.

Doug was great! He answered all of our questions and helped us decide on the best options for our purposes. We ended up being able to get both our kitchen and bathroom done in our budget because of his assistance!

Hi. Thank you very much for the help. You've been a great help. Pleasure doing business with professionals like you guys!
Everything went great with installation of new thermostat. I HAVE HEAT! Thanks again all!

Initially I sent an email on a Saturday requesting a call back as your website states availability 24/7.
Later that day I called and your customer service rep said she would have someone call me back.
By noon on Monday I still had not heard back from anyone

5 stars +++. I had an excellent experience from first contact with ThermoSoft's Account Mgr., Mitch, to the prompt receipt of ThermoFloor materials. Mitch provided courteous, professional and expert help. More importantly, his support over the phone was ongoing throughout my project. I will definitely use them again in the future. ThermoSoft has my highest recommendation.