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I had a great salesman that walked me through the process of measuring and ordering. Once we got the product, however, we couldn't get any response from his number and we tried entering our number on the website for a call back and... nothing. We eventually figured it out but had to pay our electrician for 6 hours because we couldn't get any service people to help us. I like the product but I'm suspicious of the service that was promised. Be sure to get all the install details up front!
Deanna F.'s review of ThermoSoft earned 2 Very Helpful votes
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They did resolve the issue Our system had a failure after a few months of working. Rounds of...
We were thrilled with everything about ThermoSoft flooring. For two years we were advocates and...
Hi Deanna, we're glad you had a good experience measuring and ordering. We're sorry we couldn't connect afterward. This is unfortunate and we want to make sure your next experience is much better. If you have any further questions please contact me directly at (800)308-8057 extension 49 and I'll make sure to connect you to the right person.