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We were thrilled with everything about ThermoSoft flooring. For two years we were advocates and ambassadors for the product. This winter, three of the large pads failed. Although they offer a warranty, it does you no good if you have to tear up your hardwood floors to fix them. We were prepared to put Thermosoft in our whole house when we build new later this year. We will avoid Thermosoft products. Two years isn't enough time to have completely heated floors. In diagram provided, 2,4, and 5 no longer work.: (
Lorraine S.'s review of ThermoSoft earned 3 Very Helpful votes
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They did resolve the issue Our system had a failure after a few months of working. Rounds of...
3 years ago I bought 2 mats and one thermostat to control both. I just installed the 2nd mat....
Hi Lorraine! Thank you for your feedback. We're glad you loved the floor heating. We are sorry to hear pads stopped working. Warranty coverage does not require pulling up your entire floor. We value your feedback and it's unfortunate we weren't able to come to a resolution to inspect the mats in the field. Your warranty still stands, so when you would like to take further steps, please contact us.