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ThermoSoft

Overview

ThermoSoft has a rating of 3.9 stars from 195 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ThermoSoft most frequently mention customer service, floor heating and sales rep. ThermoSoft ranks 162nd among Flooring sites.

service
4
value
4
shipping
4
returns
2
quality
4

Instant Feedback

916 reviews
How would you rate ThermoSoft?
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Maria E.
0 reviews
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The Customer Service rep (Doug) was very professional/helpful. I have not received the product to date, so I cannot comment on the quality of the product.

Date of experience: September 25, 2017
Rick L.
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Mitch you've been a pleasure!
May 20, 2020

Mitch you've been a pleasure! I have not yet installed my floors but look forward to installing your heat mats in next two weeks or so

Date of experience: May 20, 2020
Edward S.
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I have been on the planet long enough to remember good customer service and Thermosoft provides that type of service.

Date of experience: August 31, 2017
Mike E.
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You've really helped me out quite a bit and it's been an education
Excellent feedback and support from Mitch.

Date of experience: April 11, 2018
Melanie K.
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It was very easy and Mitch was extremely helpful!
September 6, 2017

It was very easy and Mitch was extremely helpful! I'm looking forward to my new heated floors this winter!

Date of experience: September 6, 2017
Vicci O.
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Shopping was extremely easy!
December 5, 2017

Shopping was extremely easy! Salesperson walked me through exactly what we'd need for our project and dlivery was very fast.

Date of experience: December 5, 2017
Douglas U.
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Sales assistant called back and helped me order the correct item after I placed an order on line incorrectly.
Thanks for the help.

Date of experience: June 23, 2017
Johnny P.
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I went on my sister's recommendation and i appreciate what you have done for us, and am looking forward to installing your product

Date of experience: January 26, 2019
Jeff H.
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Shopping with you was a good experince
December 23, 2017

Shopping with you was a good experince. I appreciated you taking the time to talk me through everything

Date of experience: December 23, 2017
Shelley H.
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Thank you so much for the superior customer service, explanation of product specs and requirements, and quick shipping of my order :)

Date of experience: November 8, 2017
Patrick G.
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Fast and very helpful I have a new kitchen being installed, this was a last minute change and these folks were awesome

Date of experience: September 26, 2017
Frank L.
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Service was helpful
May 5, 2019

Service was helpful. I am a novice at this and got the information I needed!

Date of experience: May 5, 2019
Roger G.
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Have not opened box
September 18, 2018

Have not opened box. Plan to let Electrician and Tile contractor install. Hopefully all parts are there and all goes well.

Date of experience: September 18, 2018
Del A.
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My salesman Doug, was very willing to help me understand the products, chose a system, and help with the layout.

Date of experience: July 9, 2017
Teresa M.
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Great customer service
September 7, 2017

Great customer service. I felt comfortable working with the sales rep in making sure I had everything I needed.

Date of experience: September 7, 2017
Margaret B.
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So far, so good!
July 27, 2017

So far, so good! I've received the items and I'll let you know how it works when the flooring is in and everything is hooked up!

Date of experience: July 27, 2017
Carlos Y.
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Outstanding prices and sale and large selection of products that make it easy to adapt to many applications.

Date of experience: November 22, 2018
Ted P.
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Your continued follow up made a huge difference
October 19, 2018

Your continued follow up made a huge difference. Amazing professional sales and follow up! You gave me the answers I needed and I appreciate it!

Date of experience: October 19, 2018
Bond K.
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Mitch did great job and was very helpful
May 8, 2018

Mitch did great job and was very helpful. You have a great representative in Mitch
Thank you
Bond Sutton

Date of experience: May 8, 2018
Keith F.
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You guys do a great job, your website format was very easy to use and contact you was very easy as well. I appreciate what you do!

Date of experience: August 9, 2018