ThermoSoft has a rating of 3.9 stars from 195 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ThermoSoft most frequently mention customer service, floor heating and sales rep. ThermoSoft ranks 162nd among Flooring sites.
The Customer Service rep (Doug) was very professional/helpful. I have not received the product to date, so I cannot comment on the quality of the product.
Mitch you've been a pleasure! I have not yet installed my floors but look forward to installing your heat mats in next two weeks or so
I have been on the planet long enough to remember good customer service and Thermosoft provides that type of service.
You've really helped me out quite a bit and it's been an education
Excellent feedback and support from Mitch.
It was very easy and Mitch was extremely helpful! I'm looking forward to my new heated floors this winter!
Shopping was extremely easy! Salesperson walked me through exactly what we'd need for our project and dlivery was very fast.
Sales assistant called back and helped me order the correct item after I placed an order on line incorrectly.
Thanks for the help.
I went on my sister's recommendation and i appreciate what you have done for us, and am looking forward to installing your product
Shopping with you was a good experince. I appreciated you taking the time to talk me through everything
Thank you so much for the superior customer service, explanation of product specs and requirements, and quick shipping of my order :)
Fast and very helpful I have a new kitchen being installed, this was a last minute change and these folks were awesome
Service was helpful. I am a novice at this and got the information I needed!
Have not opened box. Plan to let Electrician and Tile contractor install. Hopefully all parts are there and all goes well.
My salesman Doug, was very willing to help me understand the products, chose a system, and help with the layout.
Great customer service. I felt comfortable working with the sales rep in making sure I had everything I needed.
So far, so good! I've received the items and I'll let you know how it works when the flooring is in and everything is hooked up!
Outstanding prices and sale and large selection of products that make it easy to adapt to many applications.
Your continued follow up made a huge difference. Amazing professional sales and follow up! You gave me the answers I needed and I appreciate it!
Mitch did great job and was very helpful. You have a great representative in Mitch
Thank you
Bond Sutton
You guys do a great job, your website format was very easy to use and contact you was very easy as well. I appreciate what you do!
Answer: It depends how large your space is along with a few other factors. It usually can be installed as a primary source of heating but not a sole source. Please call us at (800)308-8057 at your earliest convenience and we will help you once we get more details on your space.
Answer: It can replace baseboard heaters but is still recommended to be the primary source of heat, not the sole source of heat. Please call us directly at (800)308-8057 for more information so we can figure out more details on your space and give you a more definitive answer.
Answer: We would love to assist you with this, please call us directly at (800)308-8057 extension 38.
Answer: Marlene, please call us at your earliest convenience and we can help you with this issue. Our tech support can be reached at (800)308-8057 extension 38.
Answer: Hi John, Yes, it would be ok. However, the run should not be longer than 50ft, for full 20 Amp load. If run is longer, than 10AWG is recommended. Thank you for interest in ThermoSoft floor heating technology. Please do not hesitate to call us at 800.308.8057 for further support.
Answer: Yes, it will be a good application for ThermoFloor heating system. The general rule is to cover your entire walking area, not under cabinets. If your area is getting very cold in winter, then additional layer of insulation is recommended over the concrete. Please do not hesitate to call us at 800.308.8057 for further support with your project.
Answer: In general, any carpet with R value less than 1 or 2 will work normally. Less is better. Please make sure to follow special instructions for under-carpet installation. Please do not hesitate to call us at 800.308.8057 for further support with your project.
Answer: ThermoSoft Thermotile systems has LIFETIME warranty. Their patented heating technology has won multiple awards. ThermoSoft ThermoFloor heating system is the ONLY system in the world, which utilizes special synthetic yarns as a core of heater, instead of metal wires or Carbon ink. These wires are designed with Thermal Cut-Off properties, which brings the safety of the heater to the whole new level. No one else can come even close. It is especially important if electric floor heating is installed under combustible laminate floors.