ThermoSoft has a rating of 3.9 stars from 195 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ThermoSoft most frequently mention customer service, floor heating and sales rep. ThermoSoft ranks 162nd among Flooring sites.
You guys have been real helpful. I appreciate you being there to talk me through this.
I Love the way and how quickly your company communicated with me and did business!
Customer rep was very good. Shopping experience was great. Hope installation goes as smoothly.
Good
Came in on time
L called on a Sunday left a message
They called me back the same day
And helped me place my order
Mitch was polite and helpful. The product was delivered within a couple days.
I like the fact that you directed me to the right thermostat
Very pleased the sales rep kept in contact while the project was finalized. LOVE the warm floors!
Was easy and was great having someone knowledgeable I can talk to!
Easy and friendly experience. The order arrived quickly and on time.
Got a call back in a timely manner and good pricing!
Your website is great and you were great to work with!
Your website is good and you were very helpful and responsive
You guys do great work and we appreciate you following up!
The reason I purchased from Thermosoft is because of the assistance I received from Doug and the heating mat is American made.
Great experience, fast delivery and great personal, thanks again Merv
Great product great, customer service...I will be placing future orders.
I would rate you as a 6 or 10! You made me feel wanted as a customer!
The price was good and my sales associate was knowledgeable and helpful
I ordered the product. I paid for the product. The product was shipped and received.
I like everything about you guys I always use you!
Answer: It depends how large your space is along with a few other factors. It usually can be installed as a primary source of heating but not a sole source. Please call us at (800)308-8057 at your earliest convenience and we will help you once we get more details on your space.
Answer: It can replace baseboard heaters but is still recommended to be the primary source of heat, not the sole source of heat. Please call us directly at (800)308-8057 for more information so we can figure out more details on your space and give you a more definitive answer.
Answer: We would love to assist you with this, please call us directly at (800)308-8057 extension 38.
Answer: Marlene, please call us at your earliest convenience and we can help you with this issue. Our tech support can be reached at (800)308-8057 extension 38.
Answer: Hi John, Yes, it would be ok. However, the run should not be longer than 50ft, for full 20 Amp load. If run is longer, than 10AWG is recommended. Thank you for interest in ThermoSoft floor heating technology. Please do not hesitate to call us at 800.308.8057 for further support.
Answer: Yes, it will be a good application for ThermoFloor heating system. The general rule is to cover your entire walking area, not under cabinets. If your area is getting very cold in winter, then additional layer of insulation is recommended over the concrete. Please do not hesitate to call us at 800.308.8057 for further support with your project.
Answer: In general, any carpet with R value less than 1 or 2 will work normally. Less is better. Please make sure to follow special instructions for under-carpet installation. Please do not hesitate to call us at 800.308.8057 for further support with your project.
Answer: ThermoSoft Thermotile systems has LIFETIME warranty. Their patented heating technology has won multiple awards. ThermoSoft ThermoFloor heating system is the ONLY system in the world, which utilizes special synthetic yarns as a core of heater, instead of metal wires or Carbon ink. These wires are designed with Thermal Cut-Off properties, which brings the safety of the heater to the whole new level. No one else can come even close. It is especially important if electric floor heating is installed under combustible laminate floors.