ThermoSoft has a rating of 3.9 stars from 195 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ThermoSoft most frequently mention customer service, floor heating and sales rep. ThermoSoft ranks 162nd among Flooring sites.
I like everything about you guys I always use you!
Great product, helpful support, and a timely delivery
Very helpful customer representative and even saved me an extra 20 dollars on my order.
Wonderful customer service very helpful for those of us unfamiliar with the product
Very accommodating. Customer service was great. 100% satisfied
Dan was helpful
Excellent service. Answered all questions and would purchase again.
The order arrived with no apparent damage. I have not done any installation, yet.
You did a very good job setting everything up for us
My son uses this product and it comes highly recommended
Looking forward to receiving the product and how it will work.
Ordering was easy. I haven't had the product installed yet.
Easy to order--great, personal sales team. Timely delivery.
Received order quickly, excellent customer service
Good experience helped design what I needed. Would recommend.
Representative was very helpful and even placed my order for me.
You've been very helpful! Looking forward to getting it!
This was an easy install, just as David said... he walked me through thermostat procedures
Very pleased that David was flexible working within my budget.
Excellent customer service in walking me through the process I did not know anything about.
Answer: It depends how large your space is along with a few other factors. It usually can be installed as a primary source of heating but not a sole source. Please call us at (800)308-8057 at your earliest convenience and we will help you once we get more details on your space.
Answer: It can replace baseboard heaters but is still recommended to be the primary source of heat, not the sole source of heat. Please call us directly at (800)308-8057 for more information so we can figure out more details on your space and give you a more definitive answer.
Answer: We would love to assist you with this, please call us directly at (800)308-8057 extension 38.
Answer: Marlene, please call us at your earliest convenience and we can help you with this issue. Our tech support can be reached at (800)308-8057 extension 38.
Answer: Hi John, Yes, it would be ok. However, the run should not be longer than 50ft, for full 20 Amp load. If run is longer, than 10AWG is recommended. Thank you for interest in ThermoSoft floor heating technology. Please do not hesitate to call us at 800.308.8057 for further support.
Answer: Yes, it will be a good application for ThermoFloor heating system. The general rule is to cover your entire walking area, not under cabinets. If your area is getting very cold in winter, then additional layer of insulation is recommended over the concrete. Please do not hesitate to call us at 800.308.8057 for further support with your project.
Answer: In general, any carpet with R value less than 1 or 2 will work normally. Less is better. Please make sure to follow special instructions for under-carpet installation. Please do not hesitate to call us at 800.308.8057 for further support with your project.
Answer: ThermoSoft Thermotile systems has LIFETIME warranty. Their patented heating technology has won multiple awards. ThermoSoft ThermoFloor heating system is the ONLY system in the world, which utilizes special synthetic yarns as a core of heater, instead of metal wires or Carbon ink. These wires are designed with Thermal Cut-Off properties, which brings the safety of the heater to the whole new level. No one else can come even close. It is especially important if electric floor heating is installed under combustible laminate floors.