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ThePerfectRugReviews 471

4.7

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From the business

Design your own custom sized rug including runners, in natural fiber Sisal, Jute, Seagrass and other quality rug materials.


theperfectrug.com
San Carlos, CA, United States
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ThePerfectRug Reviews Summary

ThePerfectRug has a rating of 4.7 stars from 471 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ThePerfectRug most frequently mention and customer service. ThePerfectRug ranks 23rd among Home Decor sites.

service
14
value
15
shipping
16
quality
13

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California
1 review
0 helpful votes
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Over the years I've always had dogs in my home. Keeping things clean is quite challenging.
The synthetic fabrics seem to clean up easier than other fabrics. This is a male point of view.

Date of experience: June 22, 2025
Florida
1 review
0 helpful votes
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Great custom rugs
June 21, 2025

I ordered two odd sized rugs for my laundry room and they came out great, in fact better than expected. I did order samples which really helped in choosing the right pattern and trim combo.

Date of experience: June 21, 2025
North Carolina
1 review
0 helpful votes
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Perfect rug. Just we wanted!
June 8, 2025

The pattern of the rug was perfectly lined up with the contrasting border, an attention to detail that is often overlooked by other companies who do custom work, The quality of the rug was excellent and just what we pictured. We have ordered several rugs from this company and always had quality products, delivery and customer support.

Date of experience: June 8, 2025
Canada
1 review
0 helpful votes
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Samples received!
June 5, 2025

It was a smooth and fast transaction for ordering my samples. The quality of the materials is just right and will be featured on our presentation board!

Date of experience: June 5, 2025
Pennsylvania
2 reviews
0 helpful votes
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Awesome samples!
May 23, 2025

I have not found the one I want, but I think I have found the company I want to work with! I hope to keep searching and will definitely keep you in mind.

Date of experience: May 23, 2025
California
1 review
0 helpful votes
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Love my rug
May 16, 2025

I custom ordered a rug for my kitchen galley and it turned out beautifully. The materials used were as expected per samples and nice quality.

Date of experience: May 16, 2025
California
1 review
0 helpful votes
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Totally awesome rug
April 17, 2025

Great rug helpful customer service. The white glove service was actually really white glove. Would totally recommend for large rugs! I was a bit nervous but the rug worked out perfectly and I'll use the company again for sure

Date of experience: April 17, 2025
California
1 review
0 helpful votes
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Fantastic purchase!
March 6, 2025

I needed a custom-sized rug for a landing space on my stairs. I was able to order exactly the size I needed and found the fabric and color that I wanted. The rug is very durable, very attractive, and a perfect fit. It takes a few weeks to get the rug made and delivered, but it was worth the wait and the cost to get exactly what I needed.

Date of experience: March 6, 2025
California
1 review
0 helpful votes
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Beautiful Rugs
December 22, 2024

I received my rugs very quickly, and instantly was impressed with the workmanship and that they looked beautiful.

Date of experience: December 5, 2024
California
2 reviews
0 helpful votes
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Binding is Disappointing
November 7, 2024

Great choice of materials and patterns, which drew me in. I loved that I could custom size. However, both rugs left me disappointed because of the way they were bound. I wish the serge color matched better. On my first purchase, I custom picked my serge thread and didn't like it at all. So on my second order, I allowed the company to match the thread. Now, I'm stuck with it. For the money, I am very underwhelmed.

ThePerfectRug attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 7, 2024
Florida
1 review
0 helpful votes
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Costly and perfect
October 31, 2024

The puzzle rugs are the best, you can wash one by one and piece together.

Date of experience: October 31, 2024
Georgia
1 review
0 helpful votes
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Happy Cusromer
October 30, 2024

After searching every website that sold rugs I could not find a rug that would fit the room they way I wanted it to fit. It was frustrated with having to settle with a rug that was too small or too big and never the right fit and I was tired of getting rugs that did not sit 'square' with the room. I searched everywhere. Then I googled custom rugs and found ThePerfectRug and purchased a custom sized rug and rug pad that fit my room perfectly. They sent samples of the potential rugs that matched what I was wanting as far as a color and pattern. The ordering process, customer service and delivery was flawless. The rug was made well,came in the size ordered and sat perfectly 'squared' with the room.
I am looking to order another rug because im so happy with the outcome of this first order.

Date of experience: October 30, 2024
Colorado
1 review
0 helpful votes
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Great except….
October 11, 2024

Great quality, nicely packaged for shipment. My only issue is that I ordered the rugs with the upgraded backing so the would stay in place. Unfortunately, the rugs walk very quickly when placed on carpet. The one placed on tile stays in place beautifully!

Date of experience: October 11, 2024
New York
1 review
0 helpful votes
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Exactly as described
September 14, 2024

Ordered a door mat. Quality and colors were all I hoped for. Delivery slow but was told in advance that it would be

Date of experience: September 14, 2024
California
1 review
0 helpful votes
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I purchased the Calypso rug in Barcelona Beige to cover our hardwood floors between the island and main countertop in our kitchen. It fits the space perfectly and looks beautiful! It is comfortable to stand on and easy to clean up. I would definitely purchase again!

Date of experience: August 30, 2024
California
1 review
0 helpful votes
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Too Thick
July 28, 2024

Love the sisal rug, but it was too thick to allow the doors to open over it. I have it to my daughter, and it works perfectly well for her.

Date of experience: July 28, 2024
Ohio
1 review
0 helpful votes
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Our Perfect Family Rug
July 12, 2024

Other than having to hire the window washers to raise the rug up 12 floors because it wouldn't fit in the elevator, it was smooth sailing!

Date of experience: July 12, 2024
North Carolina
1 review
0 helpful votes
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Perfect customer service
June 23, 2024

Our rug had a seam and the team was so responsive to making it right. Honestly, couldn't be happier with everything

Date of experience: June 23, 2024
Florida
1 review
0 helpful votes
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Custom bath rug
June 17, 2024

Perfect colors, blend (wool/nylon), finish (serged w wool)…and best of all, delivered in 15 days!
I highly recommend this company.

Date of experience: June 17, 2024
Ohio
1 review
0 helpful votes
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Love my new runner. It's a custom sized runner, 14 feet long by 2.5 feet wide. The quality of the rug is excellent, and I added the non-slip backing which works perfectly! Easy to unroll and lay out. It looked perfect on my floor immediately.

Date of experience: May 11, 2024