The Mine

I ordered a complete bedroom set in July, 2010. Paid over $3,000.00 for it. Site stated that it took 4-6 weeks for shipping. It's continually been on back order and here it is NOVEMBER 4th and I STILL haven't received it! Now, the trucking company (there are several of them, mind you) has lost a piece of the set and won't deliver it until they find it from one of the previous trucking companies that had it on their truck! They have had my money for 4 MONTHS, are continually giving me the run around and I'm so disgusted it's not funny! I checked their site today. STILL says that delivery is 4-6 weeks. What a bunch of crap! I now see soooo many complaints about them. I realize that no business is perfect but this company makes errors one right after another and still indicating that it takes 4-6 weeks for delivery when I've been waiting 4 MONTHS?

I know I will NEVER be buying from them again!

After canceling an order, I was emailed another person's personal information with
Their order. I was assured that I would receive a refund for an order that did not arrive that was charged to my credit card. This has been going on for weeks with no result.
The "supervisor" is arrogant, told me she did what she was supposed to and that I would have to wait an additional 5 days for the refund to appear on my credit card. I am still waiting. Absolutely do not order from this company. There are reliable, honest companies with integrity - The Mine is not one of them. If I could give minus stars, I would.

I was very excited when I ordered my sectional. I should have known the 53% off was too good to be true. Initially they said it would be here April 28. I placed the order on April 4th. I had to end up calling April 29th since no one called me. They got on the phone and said some parts arrived but some were missing. They are looking for the rest and will call me back immediately. Today I received an email saying they can't even find the ENTIRE sectional! What the?... Very dissapointed and will not do business with them again. I am very busy and time is money. I don't have time for lackluster service. You lost a potential long term customer

I too have had the same experience with ATG Stores as many of the people here. There is no other way with words to describe this experience other than feeling as if one is in the "Twilight Zone". Every phone call I have attempted has left more questions than answers for me. This company walks a fine line of fraud, IMHO. I'm urging everyone on this board to please contact the Attorney General in the State of Washington, their own state, and to also render a complaint with the Better Business Bureau. Also, if you use social media such as Facebook, Twitter, Yelp etc... Please, please help spread the word in which the manner that this company conducts business. BUYER BEWARE!

I placed an order for a 110"x84" outdoor table cover. What showed up was a 92" model that didnt fit. After an hour on the phone with Dave from customer service taking him through his own site, he confirmed that there was an error.
His managers response was that I should be more careful! Are they kidding me? Its an error on their site and I have to pay to ship it back AND the restocking fee?
Im sorry I didnt find this site sooner.
DONT BUY FROM THEM

Horrible customer service. My ceiling fan came in damaged & they will not let me return it because we intalled it. We didn't know it was damaged until we went to install it & had to have an electrician come out to take a look at it. The switch that came with the fan was faulty. Now, I'm stuck with a broken fan & a $200 electricain bill! I wish I would have read the reviews before ordering from this company! Very, Very Rude People

Photo of light was deceiving. When I received it it had a cord and was not a fixture. When I called they said I would be charged a reshelving fee plus I had to pay postage. Two weeks have gone by and I still have not received any credit. When I called the company they said they wanted proof that I shipped it. Now I have to did for a receipt from post office. This company is horrible and I can't believe Lowes would operate this way!

I recently bought patio furniture from ATG Stores and was told it would be delivered early July. I called mid july and was told it would be delayed by a few weeks and everything was going to be delivered by July 24th. After that date passed I called and was told it was delayed until September. This company completely misrepresented themselves. I have a large party that I need this furniture for. When I called them, they were rude and told me they would give me a $ 75.00 credit. I would not recommend doing business with this company. They were unwilling to help resolve this problem. They were not willing to be cooperative or creative in trying to get my furniture earlier or an alternative.