The Mine

This is THE worst website I have ever used. BUYER BEWARE! I ordered two wall sconces from here. When they arrived, they looked nothing like the picture. I called and was provided with a return number and address and was advised to track the package when I send it back. I did so - via the USPS. According to the tracking number, the package arrived back at the manufacturer three weeks ago. However, the manufacturer apparently now cannot find my package because "it must have been sent to the front desk instead of the shipping/receiving area". I have called multiple times and have spoken to multiple people who have been extremely NASTY to me. I have asked to be connected to a manager and nobody will even give me the name of a manager. I have since called my credit card company and have stopped payment of that charge. When running into issues with this company, I recommend doing the same IMMEDIATELY as it appears you will NEVER get your money back otherwise.

First off, the dining room furniture is better than pictured, it is beautiful. However the delivery was a nightmare. I purchased the white glove service and the guy that delivered the furniture was the one to put it together. Obviously it is a 2 man job so they had to come back a week later. They same guy came back and struggled for about 3 hours himself and then someone else came to help. Let's face it, they are truck drivers not some one to put together furniture! 7 hours later it's is somewhat out together. My husband had to redo most of it and finish what they couldn't do. I wasn't

I placed an order July 27th for a tv console and was told it would ship out on Aug. 5th. Here it is August 22nd and they have no idea where it is. No one has has the curiosity to call or email me regarding the status of my order, even though every time I call them someone is supposed to call me back. I am going to cancel my order tomorrow, just hope I don't have a problem with getting my refund. I wish I would have read all the reviews before I place my order, I will NEVER ORDER anything from them again! 1

The person that took my order was very helpful. She provided me with additional information on the product and let me know the other options available. Glad to have done business with atgstores.com. Will order again.

I received order quicker than expected:
Order: #*******
SOSS Door Hardware
Ordered on: 10/29/2016, 4:26 pm
Shipped on: 10/31/2016, 1:31 pm
Delivered on: 11/03/2016, 1:28 pm

They have an ebay store which they state they have "More than 10" of an item. ATG Store Item #*******, Ebay Item number #*******756. It's a salt and pepper grinder set by Modernhome. This is a standard cheap chinese made set that is available at 20+ other stores on Ebay and the web. They sent me an email stating that it's backordered. I called them, and it's backordered until Feb. I tried to reach them 2 times via Ebay resolution center, called them, and live chat. They still have not cancelled my order and refunded my money. They take people's money for stuff they don't stock, and then make it VERY hard to cancel the order and get a refund.

I ordered three things that came in two shipments. The first box was delivered uneventfully. The larger, more expensive purchase was on backorder and had a later delivery date. Delivery date came and went and nothing was delivered. Checked UPS and my apartment number wasn't included on package number two. I am now on attempt three with UPS and one with The Mine trying to get it to my home before it's returned to it's origin. What a colossal waste of my time. I've never used this site and I don't plan to again. I don't even know if what I ordered will work or is of quality. Not feeling super great about my odds. Will it get to me? Dunno. If it doesn't, will I be refunded? Dunno. Will the lamp work by the time it makes it's month long journey to me? Dunno.

I ordered 2 planters in November 2014 for my wife for Christmas. The items where backordered and she finally received them in February only to find that 1 of the items was broken. We called and notified ATG who put in a request for the replacement part. We would call and periodically check with ATG who continued to say that the replacement part was backordered. Finally after over 6 months of waiting I demanded a refund for the entire order due to poor service. Thankfully ATG agreed and provided a full refund. Will NEVER order from ATG again!

DO NOT ORDER FROM THEM. I ordered a bed in Dec. For almost 2K, it came damaged to me on Jan. 5th. I was told a replacement was being ordered. It is now March 4th and I am being told too bad so sad. They will not do anything to compensate me. My headboard has a giant crack in it (not from shipping process as the box wasn't damaged at all) that runs a good 8 inches from the front of the headboard up the top and wraps around the back. I will NEVER order from them again and beg others to follow. They don't care about their customers. I attempted to call customer service and was told that I was not allowed to know the name of the manager that was looking at my account information and that he was never at his desk to speak to me.

Terrible! I was charged immediately and never received an e-mail confirmation. I couldn' t even bring up my order on their site. I had a charge on my credit card and no proof I ordered the item or a ship date. I made many calls and still had no account on their site and no confirmation. Told me the item was back ordered until september. I told them to cancel the order, credit my account and send me an email. They said they would have to notify Pulaski Furniture first. I waited a few days. No notice of cancellation. Told my card co. To hold payment and told ATG I would call Pulaski Furniture. I finally got a notice of cancellation and about a week later a credit to my account. I have been shopping online about 9 years. This was the worst experience ever!

This review is for atg stores & lighting universe.

They claimed to have a "no hassle" return policy, but this was not the case. We order form atg stores, but our lights were actually sold to us by Lighting Universe and shipped from yet another store. When we received the lights, we immediately decided we didn't like them and I called Lighting Universe to see if I could return them. They said that I have to get a number from the manufacturer and ship them back myself. This perplexed me, as Lighting Universe is about 10 minutes away from my house and since they're the ones that sold me the lights, I thought I could just take them back there. Nope. I have to pay to ship them back to the manufacturer. And the manufacturer took two weeks to get me an RGA number.

I have shipped the lights back and am still awaiting my refund. If I don't receive it in the next week, I will be calling ym credit card company to handle it on my behalf. Bottom line: DO NOT USE atgstores.com!

I recieved my light covers took longer then I wanted but, I got them and offered me money back! I know business is hard and didnt want to get money back! I had to change my review! I had to call multiple times which pissed me off! But they stood the test and I would Say GOOD BUSINESS! LIVE LONG AND PROSPER TO THE MINE!

DO NOT ORDER ANYTHING WITH THIS COMPANY PLEASE... MY EXPERIENCE HAS BEEN LIKE MANY OTHERS... SENT DAMAGED MERCHANDISE AND SENT PICS, EMAILS, PHONE CALLS, FOR 8 MONTHS. ALL WE WANT IS OUR REFUND. THEY HAVE MADE SO MANY PROMISES AND NONE HAVE COME TRUE. SO I FILED A CLAIM TONIGHT WITH THE BETTER BUSINESS BUREAU, WHICH HAS HAD MORE THAN 300 CLAIMS LAST YEAR AGAINST ATG STORES. ATG STORES HAS A D- RATING. THEY SHOULD POST THAT RATING NOT "NO HASSLE RETURNS" THAT IS JUST A LIE. I SURE HOPE MR. RUBEN, THE CEO, CAN SLEEP AT NIGHT KNOWING THAT THIS IS HOW HE TREATS HIS CUSTOMERS. SO MY EXPERIENCE HAS BEEN A NEGATIVE STAR EXPERIENCE. PLEASE WHATEVER YOU DO... DO NOT ORDER FROM THIS COMPANY... I AM REALLY TRYING TO SAVE SOMEONE FROM THE EXPERIENCE MY FAMILY HAS HAD.