The Mine

Horrible. I ordered a sofa bench on Feb 22nd. They said it would ship out march 3rd. Come March 7th, I email them asking about my order. They said it would ship out in another 2 weeks. Okay I waited. 2 weeks later again same thing. I called the customer care and was very mad. They assured me that it would ship out in another 2 week. Guess what? Time to ship and its another 2 weeks. 4 times before I cancelled my order. Stay away. Overstock.com is the best. I order something and it comes within 1-2 weeks!

I bought a greenhouse that disintegrated in the wind after only a few months and they would not refund my money. They have a strict 90 day policy. This is not LOWES people.

I ordered a bed for my daughter off this site. Along with the bed, I ordered the SPAR assembly service, costing me an extra two-hundred dollars. When they delivered the bed, or at least soon afterward, two days maximum, is when I expected to have my daughter's bed up and running. Now two weeks have passed and nothing has happened. They keep making empty commitments of when they'll build the bed and pushing it back. Just to note, this is a QUEEN SEZED BED, with a BOOKCASE built into the bed. As you can imagine, these three HUGE BOXES are sitting and blocking my front entryway. Never order from them. People should not be treated like this.

Runaway! Negative stars if I could!

Ordered $3,000 bedroom set. Showed up in terrible condition. We called and got permission to return. The manufacturer is and was on the the No restocking fee list.

After three weeks and three phone calls inquiring about our refund no answer. Week 4 we get a return call saying we would get charged a 50% restocking fee and that our return was unauthorized. After multiple phone calls to over the following week to settle this dispute in a dignified manner they said they could settle for a 20% restocking fee despite the fact the return was authorized and the manufacturer was on their no restocking fee list.

Both my credit card company and lawyers were called. They are engaged and the transaction is not being charged interest but I still have not been reimbursed and it has been 8 weeks.

Add INSULT to injury. Using their website, I have tried now seven times to unsubscribe from their auto email they send out. Despite getting unsubscribe confirmation, I continue to get emails from them.

I'll be sure to repeat this review every day I get another email from them and every day I have to wait for my refund on every electronic site I can find.

I purchased a $480 Bruck Lighting Systems lamp from ATG stores. The box looked undamaged, but the lamp had one tiny but important broken attachment part. I called ATG to return for replacement and was told that I have 10 days to return damaged merchandise and that because I had taken two weeks to open the box, it was not eligible for return. I called Bruck Lighting and was informed that they don't deal with end users directly and that I would have to deal with ATG stores. I explained that ATG wouldn't authorize a return and could I just buy the spare part. Bruck told me that they don't carry spare parts for their expensive lamps (because they come from Germany?!), furthermore that they don't warranty product after it has been taken out of the box, and that basically I would have to buy a new one.

Avoid this company like the plague! I neglected to read the reviews before ordering and boy was I ever sorry. I ordered two end tables. One arrived damaged and I immediately contacted ATG by phone and was told a replacement would be sent. After numerous phone calls, I finally got the replacement 45 days after my original order. I'm still waiting to find out what to do with the damaged table. I'm told that ATG is waiting for the supplier to tell me if I should send it back or field destroy it. Meanwhile, it's taking up a lot of space in my spare room. If you call ATG for assistance, expect to wait on hold for long periods. I waited 30 minutes twice, never less than 15 minutes, so get yourself a good video game to play while waiting. Don't expect the representative to be helpful. You'll just get unfulfilled promises that it will be taken care of. If you manage to get a supervisor, she'll be friendly but will not produce results or return subseequent phone calls. It's amazing that this company can stay in business. Oops, they got me! Don't make the same mistake I did and take your business elsewhere.

IF THERE WERE ZERO STARS THEN I WOULD GIVE 0 STARS. THIS PLACE IS A RIP OFF - CALLING BBB ON THEM. HORRIBLE CUSTOMER SERVICE, FRAUDULENT IN THEIR OPERATION, NO REFUNDS AND YOU WILL CATCH HELL TO GET A MANAGER ON THE LINE. DO NOT ORDER FROM THIS SITE! THEY MAY BE OUT OF BUSINESS SOON. I NEVER EVER WRITE REVIEWS BUT I REALLY FEEL I NEED TO SAVE ALL THE POTENTIAL CUSTOMERS OUT THERE - WISH I HAD DONE MY RESEARCH BEFORE I HIT THE PURCHASE BUTTON. 2 MONTHS ALREADY SINCE MY ORDER AND I HAVE NO PRODUCT AND THEY WON'T GIVE ME BACK MY MONEY.

Originally ordered 3 lamps showing in stock, 24 hrs later I got an email stating I have to wait from 20 to 60 days for my order to be completed due items unavailable, immediately I called them to cancel order rep said on the phone everything is ok I would get a full refund within 24 hrs, called them back 4 days later due to no refund issued, no chat available, people rude on the phone they were trying to buy some time and make me responsible for some items said order was not canceled and I would have to pay shipping + restocking fees, cust rep hung up phone on my face when requested to speak with manager or supervisor, finally after a week got full refund on items that were offered without availability and the stress and humiliation of dealing with a couple of jerks over the phone, I don't recommend this sites and their affiliates READ ALL REVIEWS CAREFULLY! Before wasting your time and energy with shady practices