The Mine

ABSOLUTELY THE WORST CUSTOMER SERVICE EVER AND TOOK MY MONEY! Horrible insulting, rude, customer service. Ordered an expensive item (over $1000 dollars), it arrived cracked and broken, they said they would re-issue the refund and it never came. I made over 50 calls between me and my husband and was given the run around. They said it would be credited to my card then another person would say a check was cut, no money ever came! I was never able to talk to a manager, only rude customer service people that laughed at me, why I don't know. This had been going on for almost a year. GARY RUBENS out of Kirkland, Washington is the owner, he should hire people that treat people with respect and earn how to run a company instead of a sham of a company. Shame on him!

Well, I guess I should have checked this site first before ordering. DO NOT BUY FROM THIS COMPANY UNLESS YOU HAVE SEEN THE ITEM IN PERSON ELSEWHERE and are 100% SURE it is as described. Plenty of companies sell the same item and will take returns in orignal packing and condition. I ordered a bath tub that was described as 60". When it came, the back was so sloped a child could not bathe comfortably in this tub. No adult human could use this tub. Less than 30" bathing room. I cannot imagine why they make this. (Hydro systems, Deanna) It is still in original packing, never out of the box. As of now, company not returning calls. Would love to come back and post that they made a reasonable accomodation for me. Would be happy with a store credit. As of now, I cannot recommend dealing with this company or the manufacturer. The item is not as described, and at $1200, this is quite the learning experience.

My experience with ATG has been just like all the others on this site. I believe this is the worst customer service I have ever received. I have been refused the opportunity to talk with a manager multiple times. I have been hung up on twice, all the while maintaining my own professionalism. I eventually waited on hold for 56 minutes before a manager took the call. That help did not lead to any better service. I get the impression that the customer service reps give out any name they think of, tell numerous lies (such as the item has already shipped, you will get an email confirmation tonight, etc) over and over. After a month and a half of getting the run around I eventually called the manufacturer and let them know my experiences. All the times ATG told me they were calling the manufacturer were completely untrue. There was no record of any call or inquiry from ATG. The manufacturer was interested in the info and I suggested that they look into online ATG reviews. The manufacturer was very responsive, friendly, and helpful. Within minutes they gave me a tracking number for the merchandise they are overnighting to me. It seems that ATG does absolutely nothing to help their customers once they have their money. Perhaps it may get their attention if enough suppliers put the heat on them or take their business elsewhere.

AN ABSOLUTELY HORRIBLE EXPERIENCE... I am so sorry that I ever stumbled across the ATG Stores website. My experience has been absolutely terrible. I ordered a sideboard and specifically requested white glove delivery - because I was leery about ordering online and was concerned about what would happen if the item arrived damaged in any way. I was told I would be able to examine the item upon delivery. My order got screwed up and it was sent UPS - you guessed it, upon taking it out of the packaging, it was damaged. I have been hung up on, lied to, and told several different stories depending on who I have spoken to. And now I am trying to work through the return process, which I have no faith in. I really wish I had done my homework this time. I will contact the BBB and whomever else I need to contact to get this resolved. I see I am not alone judging by all of the complaints all over the internet. Shame on you ATG Stores.

We purchased a dining room table and chairs set – the charge was posted on the credit card same day of the Internet order. We called a week later to get a status on the order because the shipping tracking number they (ATG) provided was invalid. They could never provide a clear answer as to where the merchandise was or when it would ship.
Two weeks later they said that the shipping company had the order, and gave us a direct number to contact the shipper. When we called the shipper, they advised us that they did not have our merchandise and we were not even in the system. Called ATG again and then they said that the manufacturer had the product picked up. However, another rep advised that the manufacturer did not have record of the order either.
We asked for cancellation and for ATG to credit back the purchase amount to the card. ATG's response was "Can you give us another 3 days to figure out what happened?" We demanded a cancellation of the order and I immediately contacted our credit card company and disputed the transaction.
We order products on the Internet often. This experience has been a complete joke and should be an embarrassment to ATG. But after reading all the reviews I can see that they have learned NOTHING from the feedback.

After waiting 2 weeks for my patio table to ship and countless calls to ATG, I cancelled my order when they said the table would be sent out on Monday not today even though when I called the manufacturer they said it was ready to ship waiting for ATG to be picked up by their carrier! Just wondering if I should be worried about getting my refund or if I should call me bank and start a claim now since ATG said it would take 5 days to credit my acct? Wish I had researched this $#*!ty company before I ordered a $250 table :( Lesson learned!

Absolutely appalling customer service. I have filed a complaint with Lowe's and will be filing a complaint with the BBB. I would direct your attention to yelp.com and the additional complaints that have conveniently not made it onto their website.
Purchased a light fixture from them and then cancelled the order. They shipped it anyways and refuse to take it back unless I cancel my credit card charge dispute and sign a legal affidavit taking full financial responsibility for the item that I do not want and have been trying to return. Verbal promises made to receive back the lighting fixture when I was on a conference call with my bank representative and the ATG customer care rep were then ignored once we were no longer on the phone with my bank. DO YOUR RESEARCH PRIOR TO USING THIS WEBSITE TO PURCHASE ANYTHING!

IM REALLY IMPRESSED WITH THIS COMPANY. I HAD ORDERED DRAPERY RODS/RINGS AND THEN THE NEXT EVENING REQUESTED TO CHANGE MY ORDER OF WHICH THEY COULD NOT DO VIA "CHAT" BUT THEY DID CANCEL MY ORDER AND THEN WHEN I WENT ONLINE TO ORDER THE SAME MDSE BUT DIFFERENT COLOR ROD THE PRICES HAD INCREASED AT MIDNIGHT 1/18/16, HOWEVER, THE CUSTOMER REP DID SPEAK WITH HER SUPERVISOR AND I RECEIVED THE ORDER FOR THE EXACT AMOUNT AS THE EVENING BEFORE... REALLY APPRECIATE THEIR FRIENDLINESS, DEDICATION TO MAKE THE CUSTOMER HAPPY, AS WELL AS THEIR AWESOME PRICES