The Mine

Tried to use their best price guarantee +10% but was unsuccessful. First of all, I couldn't get a hold of them via phone nor live chat, as they prefer. Was able to email but their reply asked me for info that I already included in the original message. I re-sent the info and in their second reply, they couldn't even get my name correct. Remember this was an email, not a phone call, just scroll down! Anyway, they declined because they claimed they could not find the product #, even though it was right there in the title & description. I suspect it's really because they did not want to match/beat the competitor's price (which was $80 less than theirs, before +10%). I went ahead a bought from the competitor which offered a coupon which almost equaled 10%. I don't mind paying a little more to honest, upfront business than having to jump through hoops for a few dollars. Will not ever consider The Mine the next time I need to purchase these types of items. There are equal/better prices out there without the hassle.

Well, I'm not usually the black sheep, but I feel like I owe a decent review.
I ordered a $150 chair from the site after I saw it was sold out or fifty bucks more everywhere else. I ordered it, and it took six days before it actually shipped, but my card was charged immediately. However, it arrived within two days of that. Plus, the shipping was free, so eight days for free shipping is still nice, especially for such a large item. The time it took to ship out might be related to the fact that it was sold out on their site a few days before I ordered it.

The biggest problem I had was with the return policy. After reading it, some of it seemed stringent and ridiculous compared to other stores. Obviously, they're a dropshipper, so returns aren't easy for them to handle, but if they'd ordered the wrong item or there was shipping damage I didn't notice until opening, I would not be happy.

Overall, though, I'm very pleased with my purchase. I still can't find the chair cheaper anywhere else. If I had to go back in time, I'd definitely order this again, but if I was going to order anything else, I'd wait until they tweak their return policy.

Terrible.

We ordered furniture from ATG Stores online (at atgstores.com). Cost: $1,000+. Never again.

After paying for the item, waiting several weeks, and hearing nothing, I called them and sat on hold. They told me the shipping company had dropped the ball.

Some time later, the shipping company shows up with the item. They would not take it inside and upstairs, despite the fact that we had paid for that service on the ATG website. So we refused delivery.

We called ATG, sat on hold, they blamed the shippers, and said they'd fix it.

Shippers show up a week later. The item has structural cracks in several places. I take photos, and refuse delivery.

I call up ATG, sit on hold again. I tell them I'm sick of this, and ask for a refund. They say send us photos, which I do. Still no refund.

I call a week later, sit on hold. Ask what's up with the refund. They say I don't know, put me on hold while they supposedly contact the shipper. No response.

It's more than a week later, almost two months after we paid online for the item, and still no refund.

BE WARNED.

I ordered a workbench from this company and the service was terrible. The workbench they sent had damaged parts, bent pieces and screws that didn't fit. I was able to put it together with my own parts, but followed up to discuss the situation with their customer service. First, the "live chat" person was super rude and said there was nothing they would do other than refund me my money if I shipped back the product. I informed her that I'd found the damaged parts half way through putting it together and had figured out how to complete assembly so sending it back was not an option. She said there was nothing they could do and that if I called they would tell me the same thing.

I called, and the person I spoke to on the phone asked me to send pictures of the damaged goods. I did this, and never heard back. I followed up, and was told they would process a 20% refund to my credit card. I was fine with this and moved on. Three weeks later the credit had not been processed. I followed up and was told that my refund had actually NOT BEEN APPROVED, after they told me it was. I told them that this was ridiculous and that I would not be ordering again and they seemed indifferent.

I will not order from here again.

I wish I had read the reviews before I shopped! I do almost all my home and personal shopping on-line and of the literally thousands of purchases and internet shopping sites I've used, lighting universe (of atg stores) was BY FAR the WORST experience I've had.

I ordered two pendants which turned out to look extremely different than the on-line picture and description. I spoke to a very nice woman (too bad she works for a fraudulent company) who asked me to send a picture of the glass shade I received. She agreed that it looked nothing like the picture and had the manufacturer send me a replacement thinking that the first was a mistake. The replacement arrived and looked just like the first (not just a little different than the picture, but bad... downright ugly!)

At this point I emailed the woman who had been helping me and told her I needed to get a return authorization. I was then told that the "free" shipping I had gotten on the order was going to be subtracted from my refund and that I needed to pay for the return since the product was not defective. (Not defective maybe, but not the product I ordered!)

End of story, I paid more for shipping than the original cost of one of the lights and I ended up with no lights. This company claims free shipping and no hassle returns. They lie. This company is a catastrophe. Buyer beware!

I ordered about forty handles for my kitchen cabinets. They came in and the measurements listed were wrong. By the time I received them, I only had 10 days to return them (to meet the 30 days return policy). When called to return, I got the worst customer service. The rep. Named Vickey had such a nasty attitude that I wanted to go off on her. I still gave her the benefit of the doubt and tried to sympathize with her. She was claiming that she just came back from lunch and phones have not stopped ringing as if she is owed something. After some time working on her attitude, she turned very cooperative (or as I thought). She told me she is going to call me back in a few hours to give me a return reference number. Needless to say, I have placed numerous calls, asked to speak with a supervisor to no avail and each time had to speak to another rude person yet. I disputed the charges with my credit card company today and see what happens. DO NOT SHOP WITH THIS COMPANY or will be disappointed.

I have to say that we had a very positive experience with ATG. I had ordered two stools for our kitchen, which were shipped directly from the manufacturer at no charge. They arrived about four days after I placed the order.

I assembled one of the stools, which was somewhat bigger than I imagined. It's difficult to get a sense of scale when ordering furniture online, even with the dimensions listed. My wife and I agreed that the stools would be too big for our smallish kitchen area.

So I called ATG and got Marcie on the line. She was very pleasant and helpful and asked me to repack the stool in its original box. Apparently, it is important to retain the original packing materials if you intend to return an item. Luckily I had the box and its stuffings in the basement.

Marcie then emailed me pre-paid return labels for the boxes-- all I had to do was bring them to the local UPS store.

I received my credit card refund less than a week later-- you have to admit that is quicker than most vendors. The return shipping on the two boxes (each of which must have weighed close to 40 lbs.) was only $35 or so, which was deducted from my refund. ATG never retroactively charged me for the cost of sending the product to me in the first place, which I thought was generous of them.

I have to say that ATG did everything I would hope an online vendor would do to address my problem. With their excellent prices, i would be glad to do business with them again.

They advertise Best Price Guarantee, price match + 10% off. THIS IS JUST TO MAKE YOU THINK YOU ARE GETTING THE BEST PRICE! I found a website that beat them by $200. When I asked for price match plus 10% off, they tried to tell me that since the other website was based out of OHIO only, they couldn' t price match.

Their terms state that it only needs to be a US retailer (ie, not Amazon)... not on sale... and in stock. I fell within all guidelines of their guarantee. They made excuses to not honor their 10% PRICE GUARANTEE

Item color was misrepresented online. Before placing initial order, called ATG Stores and specifically asked about return policies. After placing order, never received an invoice. One month AFTER order, they emailed that item was BACK ORDERED. Two weeks later, they emailed shipping notification. Two weeks after that, FINALLY received item, only to see that color was not as online. Called and was told that return shipping would be $300-$400. Emailed company to dispute return fees based on misrepresentation of item color and return policies. Have been calling for two weeks, only to have matter unresolved. Customer reps do not give you full ordering/returning information, do not respond in timely matter, do not understand customers issues, refuse to resolve issues in an ethical way. I was also hung up on by customer rep, placed on hold for a long time just to reach a manager, was given attitude when finally speaking to manager. Unfortunate situation could have been prevented if company was honest about return policy when asked. After my own experience and reading bad reviews on this site, I would advise EVERYONE against ordering from this company. They will give you the runaround as others have said and call it "BUYERS REMORSE."

Unfortunately I purchased through ATG's store before reading all of the negative reviews on it!

Absolutely an awful establishment. I recommend to use one of the many other stores available which provide at least decent service. When I placed an order with them online, my order confirmation at the time was fine, but they ended up doubling the order (no I did not click send twice, I've been ordering online for 14 years and never had an ordering problem). The associates I spoke with were quite rude and unhelpful, and of course blamed me and even hung up on me; management did not contact me after I was promised they would (I also e-mailed multiple people in the company without a single response). Now I am stuck with a doubled order (FedEX left it all in front of my door without a signature), and at this point I guess all I can do is dispute the charge with AMEX. Also, I just bought a $300 bookcase from Amazon instead of using ATG stores, so congratulations on the lost business ATG! I also need to buy a bed, bed-stands, secretary's desk, and some other furniture, all of which I will not be buying with ATG of course (fool me once and all). As you can tell, I am quite fed up with them at this point, and only want to waste my time now on buyer beware reviews (yes, I have a vendetta now). Anyway, I hope this review causes possible ATG customers hesitation before ordering with this company... Do not make my mistake!