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The company has garnered a mixed reputation, with some customers appreciating the competitive pricing and timely delivery of certain products, which has led to repeat business from a few satisfied clients. However, a significant number of reviews highlight critical issues, particularly regarding service delays, lack of accurate stock information, and inadequate customer support. Many customers expressed frustration over unresponsive service, difficulties in processing returns, and unresolved order issues, leading to a pervasive sentiment of distrust. Overall, while there are positive experiences, the prevailing trend indicates a need for substantial improvements in customer service and transparency.
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I was very pleased with my two light fixtures I ordered. The website is user friendly and delivery was fast.
A great place to search for a variety of items! We have purchased lighting, drawer knobs & pulls. Shipping is quick, & well packaged!
I got some Hickory Hardware hand pulls for my kitchen. The quality was very good. Nice and heavy.
I will be buying more for another project soon.
Convenient big box for me. Prices tend to be higher than other big boxes, but they are further away. Usually has what I am looking for. Lawn/Garden shop well stocked. Staff usually very helpful when I need help.
I found the site easy to work with and you can find pretty much everything you need for around the home.
Looked at door handles and door bells, expect to order as soon as I know when the new door can be installed. AGT has good prices on most items.
We ordered Laminated countertops from Lowes, on a few occasions for our work live loft complexes. The materials were good. Fabrication perfect. Delivery, on time. And of course, price was good. Pretty generic application, but a totally fine solution from our standpoint. The color, SMOKY TOPAZ was dark and interesting enough as to not seem too generic or ordinary.
We needed an extended lip strike plate for our new outer door- this was the best deal and we had absolutely no problems. Couldn't have been easier!
This asks for an opine on experience with ATG. While I have bought many products from ATG, my expiences have been 5 star, my products have been 5 star and i highly recommend ATG to anyone!
As far as online purchases go ATG made returning a few light fixtures as difficult as I could possibly imagine. They need to simplify their return process. I don't make many returns but do a lot of online shopping so of course occasionally make some returns. Had to email tracking info to them along with a bunch of other nonsense. It has made me hesitant to buy through them again.
I was looking for a unique woodworking application. It was exactly what I was looking for. Loved it.
Every time I have ordered anything it has always arrived quickly and in great condition. Will continue to Purchase from them
Items were shipped quickly and were just as described... Thank you
I had a quick and easy experience. Website was clear and no problems ordering.
I needed info on different types of plants for shady area. The girl was very nice and supplied information as per our request.
Answer: Robert, currently our inventory indicates that it is in stock but our system will contact the manufacturer to verify once an order is placed.
Answer: Brad, feel free to reach out to our Customer Care team at 1-844-843-6463 or via email at support@themine.com so they can look into your specific order and see if it qualifies for a return. Thank you - The Mine
Answer: Janice, we definitely have them in stock!
Answer: Liz, we would like to look into this order further to resolve your issue. Can you provide us with an order #, or the email you purchased the order with? Thank you! - The Mine
Answer: Mink, we have an incredible Customer Care team that would be happy to assist in any potential order issue. We are dedicated to making sure the item arrives on time and in the best condition and if it isn't we will make every effort to correct it. Additionally, we have a Personal Concierge team that can assist if you would like a member of our team to watch your order from placement to delivery and give you updates on the way! Thank you for inquiring and we hope you shop with us soon!
Answer: Connie, we have recently re-branded and have changed our name to The Mine, formerly ATGStores.com. To reach our team please dial 1-844-843-6463 to reach out team. Thank you!
Answer: Tim, we are a drop-ship only company which means we ship directly from the manufacturer to the customer and do not hold any inventory ourselves. If you purchase an item, it will come directly from the manufacturer. Let us know if you have any further questions!
Welcome to The Mine - a curated collection of high-quality home furnishings, lighting, hardware, & home d̩cor to fit your home's unique style.