The MineReviews 484

I've never gone online to bad-mouth any company before but these guys are just exceptionally horrible. I paid for a briefcase that was supposed to be a graduation present, waited for 2 weeks for it to show up and then when I went online to check on my order status, the item had been "discontinued". How in the world are they advertising for a product, taking orders for that product, taking people's money for that product and not know that the item had been discontinued? They kept my money for a good 8 days before they put it back on my credit card but honestly, it was just so ridiculous.

When I tried to use the online chat service to ask about what in the world happened, "Peggy" was completely unapologetic about the whole thing, gave me little explanation about what happened, no suggestions for what should happen in the future and then terminated our conversation when I said that I felt upset about the situation. (And that's literally all I said - I didn't start ranting and raving at her.)

STAY AWAY - THESE GUYS SUCK!

Let me begin by saying, shame on me. I should have reviewed this company before placing my order. As I can now see, many people have had very similar issues with this company. I have never written a review before, but felt obligated after my awful experience. I am posting on multiple sites in the hopes that it saves someone the headache that I experienced! Here we go... I ordered a coffee table in 4/15/11, received promptly however it was damaged. Send pix of damaged goods. Ordered replacement, received damaged in the same manner. Spoke with rep on 5/4 to cancel order and receive credit and was told they would pick up damaged goods to send to the manufacturer so they could evaluate the damage. ATG never followed up. When I finally spoke with customer service on 6/1 I was told the manufacturer had no record of the RMA's they sent me, so nothing was being done. They put through yet another request to manufacturer. On 6/16 after I had to call MULTIPLE times to follow up, I got confirmation that the manufacturer did NOT want the damaged goods back and my credit would be going through. They said it could take 5 days on their end and another 10 to show up on my credit card. Over a month later, still no credit! On 7/24 I spoke with another rep, he had no info and said he would call me back the next day with an update. Never happened! Finally on 7/26, spoke with yet another rep and was told the request for credit was only put through 2 days prior (remember, my original request for this was made on 5/4)! Finally I received my credit on 7/26 after speaking with 6-7 different reps over the course of this 3-month ordeal. I was EXTREMELY disappointed about how this was handled. I have never dealt with such incompetent customer service people. Steer clear of this company and save yourself a lot of aggravation!

I am stunned reading these posts! I experienced exactly the same things you all did. I have been hung up on and lied to repeatedly. Like a previous poster, I also got the name of someone who I spoke with on a Tuesday, and on Wednesday when I called no one seemed to know who that was, even though I had an extension number. When I spoke with "Barb" today, she put... me on hold to talk to her manager. When she came back and I asked to speak to her manager, Barb said the manager wasn't there. When I questioned that, she said her manager went to lunch, at 10:00 PST. Barb also told me, and I quote, "customers don't tell us how to run our business." WTF? Are you kidding me? Oh, then she hung up on me. I immediately called my credit card company and had them reverse the charge. I now have a credit in my account, I will refuse delivery of the dining table I ordered if it ever actually ever shows up and ATG can suck it. And Taryn, don't bother replying to this email because I'm done with ATG. In fact, I will do everything I can to get the word out to people not to do business with your company and all the storefront website names you use to hide your identity. Shame on all of you at ATG!

AN ABSOLUTELY HORRIBLE EXPERIENCE... I am so sorry that I ever stumbled across the ATG Stores website. My experience has been absolutely terrible. I ordered a sideboard and specifically requested white glove delivery - because I was leery about ordering online and was concerned about what would happen if the item arrived damaged in any way. I was told I would be able to examine the item upon delivery. My order got screwed up and it was sent UPS - you guessed it, upon taking it out of the packaging, it was damaged. I have been hung up on, lied to, and told several different stories depending on who I have spoken to. And now I am trying to work through the return process, which I have no faith in. I really wish I had done my homework this time. I will contact the BBB and whomever else I need to contact to get this resolved. I see I am not alone judging by all of the complaints all over the internet. Shame on you ATG Stores.

My experience with ATG has been just like all the others on this site. I believe this is the worst customer service I have ever received. I have been refused the opportunity to talk with a manager multiple times. I have been hung up on twice, all the while maintaining my own professionalism. I eventually waited on hold for 56 minutes before a manager took the call. That help did not lead to any better service. I get the impression that the customer service reps give out any name they think of, tell numerous lies (such as the item has already shipped, you will get an email confirmation tonight, etc) over and over. After a month and a half of getting the run around I eventually called the manufacturer and let them know my experiences. All the times ATG told me they were calling the manufacturer were completely untrue. There was no record of any call or inquiry from ATG. The manufacturer was interested in the info and I suggested that they look into online ATG reviews. The manufacturer was very responsive, friendly, and helpful. Within minutes they gave me a tracking number for the merchandise they are overnighting to me. It seems that ATG does absolutely nothing to help their customers once they have their money. Perhaps it may get their attention if enough suppliers put the heat on them or take their business elsewhere.

To say they are criminals is being kind. I ordered 2 lamps. I wanted the exact lamp in the photo. The site had you choose base color and then lamp shade color. Once I chose the base color (nickel, first) and the shade (black and silver, second) it automatically changed my base to brass... I did not notice... as I selected silver (as pictured btw). Now there is nothing to be done and not one person who is willing to help me simply change the base to nickel. I don't want my money back and I don't want a base and shade that don't match... for a $500 set of lamps. There is NEVER anyone who can help or even a manager at the customer service center and there is not one sensible person to talk to... why would you want the reverse combination? Why wouldn't you want the lamp as pictured?

NOT their problem as I was told, and "tough" as I was told.

I have never done this, written a rating. I also have never been outwardly mislead and robbed like this.

This is a horrible, unprofessional and rude site and customer service process.

Ordered a nightstand and a media chest, received the delivery on time however there were issues with missing parts and minor damage which I thought would be a breeze to resolve.

Online chat had such a slow response that I wasn't even sure there was an agent on the other end of the line. Anyway, told to send in pictures via email and did so on May 10 and never receive any response. On May 16, a follow-up email was sent and no response. On May 18, called and finally spoke to an agent after more than 20 minutes hold and was told to send it directly to her so that she knew for sure it would be forwarded and as of May 28, no response either.

Avoid this company like the plague! I neglected to read the reviews before ordering and boy was I ever sorry. I ordered two end tables. One arrived damaged and I immediately contacted ATG by phone and was told a replacement would be sent. After numerous phone calls, I finally got the replacement 45 days after my original order. I'm still waiting to find out what to do with the damaged table. I'm told that ATG is waiting for the supplier to tell me if I should send it back or field destroy it. Meanwhile, it's taking up a lot of space in my spare room. If you call ATG for assistance, expect to wait on hold for long periods. I waited 30 minutes twice, never less than 15 minutes, so get yourself a good video game to play while waiting. Don't expect the representative to be helpful. You'll just get unfulfilled promises that it will be taken care of. If you manage to get a supervisor, she'll be friendly but will not produce results or return subseequent phone calls. It's amazing that this company can stay in business. Oops, they got me! Don't make the same mistake I did and take your business elsewhere.

IF THERE WERE ZERO STARS THEN I WOULD GIVE 0 STARS. THIS PLACE IS A RIP OFF - CALLING BBB ON THEM. HORRIBLE CUSTOMER SERVICE, FRAUDULENT IN THEIR OPERATION, NO REFUNDS AND YOU WILL CATCH HELL TO GET A MANAGER ON THE LINE. DO NOT ORDER FROM THIS SITE! THEY MAY BE OUT OF BUSINESS SOON. I NEVER EVER WRITE REVIEWS BUT I REALLY FEEL I NEED TO SAVE ALL THE POTENTIAL CUSTOMERS OUT THERE - WISH I HAD DONE MY RESEARCH BEFORE I HIT THE PURCHASE BUTTON. 2 MONTHS ALREADY SINCE MY ORDER AND I HAVE NO PRODUCT AND THEY WON'T GIVE ME BACK MY MONEY.

Ordered a dining room set. Received 2 of 4 chairs with broken backs and the table has a cracked corner. I contacted customer service the same night and the automated message said the average wait time was 3 min. After over an hour on hold I was told I would receive an email within 5-7 days with a resolution. After 10 days, I sent a follow up email every day for three days with no response. I finally disputed the charge with my credit card. I never did get the promised resolution and still have the damaged furniture. Do yourself a favor. Buy somewhere else.