The MineReviews 484

AVOID! I wish I had read reviews here before doing business with these scoundrels. Shipped me a product that was quite different in appearance than what was shown on their web site. Told me they'd send call tags for return shipping and arrange a refund. Did not do so. Did not respond to repeated emails. Phone rep then told me that they wouldn't honor the original refund offer. The web site says "No Hassle Returns" -- that's bull.

Horrible. I ordered a sofa bench on Feb 22nd. They said it would ship out march 3rd. Come March 7th, I email them asking about my order. They said it would ship out in another 2 weeks. Okay I waited. 2 weeks later again same thing. I called the customer care and was very mad. They assured me that it would ship out in another 2 week. Guess what? Time to ship and its another 2 weeks. 4 times before I cancelled my order. Stay away. Overstock.com is the best. I order something and it comes within 1-2 weeks!

After I had ordered a table from this company and received it damaged, I read these reviews and was very concerned about receiving any satisfactory resolution. However, my experience was quite pleasant. I contacted the company by phone and talked to a representative. She was quite courteous and gave me the option of returning the product and receiving a replacement or a refund. I opted for a refund. She said they would contact the manufacturer for return authorization and it would take 7-10 business days. On the 12th day I had heard nothing, and was thinking "Oh no, here we go with the run around". I e-mailed the person I had spoken to on the phone and within a few hours she responded with an apology and stated that I would receive my refund credited to my charge card within 1-3 days. I received e-mail confirmations of this and within 1 day I had my refund. I don't know if this represents a change in policy, but I found no problem with their service.

Well, I guess I should have checked this site first before ordering. DO NOT BUY FROM THIS COMPANY UNLESS YOU HAVE SEEN THE ITEM IN PERSON ELSEWHERE and are 100% SURE it is as described. Plenty of companies sell the same item and will take returns in orignal packing and condition. I ordered a bath tub that was described as 60". When it came, the back was so sloped a child could not bathe comfortably in this tub. No adult human could use this tub. Less than 30" bathing room. I cannot imagine why they make this. (Hydro systems, Deanna) It is still in original packing, never out of the box. As of now, company not returning calls. Would love to come back and post that they made a reasonable accomodation for me. Would be happy with a store credit. As of now, I cannot recommend dealing with this company or the manufacturer. The item is not as described, and at $1200, this is quite the learning experience.

Beware! Don't lose your money! We ordered a light fixture, it was paid for but never received. ATG said that FedEx had delivered the light and left it on our porch(was not there). After two months of going back and forth with ATG, getting a different customer service rep. Who said they would do something and of couse never did; they said it was actually tough luck that we paid for a light we never received. They said we should file a police report for an stolen item for which there is no proof! It is unbelieveable that they take no responsibility, they are very flippant in their response!

I ordered a teak table in October 2011. It arrived damaged. I went through the return process with the company and UPS picked up the table on November 2,2011. I asked for a refund. I have still not received a refund, over three months later. The company keeps saying they are waiting on the shipping company to approve the claim. At first the company was very good with quick, albeit, useless responses. Now I don't hear from them. They owe me $511.20. I was interested in some of their other items, I wouldn't touch them with a ten foot pole now.

Terrible.

We ordered furniture from ATG Stores online (at atgstores.com). Cost: $1,000+. Never again.

After paying for the item, waiting several weeks, and hearing nothing, I called them and sat on hold. They told me the shipping company had dropped the ball.

Some time later, the shipping company shows up with the item. They would not take it inside and upstairs, despite the fact that we had paid for that service on the ATG website. So we refused delivery.

We called ATG, sat on hold, they blamed the shippers, and said they'd fix it.

Shippers show up a week later. The item has structural cracks in several places. I take photos, and refuse delivery.

I call up ATG, sit on hold again. I tell them I'm sick of this, and ask for a refund. They say send us photos, which I do. Still no refund.

I call a week later, sit on hold. Ask what's up with the refund. They say I don't know, put me on hold while they supposedly contact the shipper. No response.

It's more than a week later, almost two months after we paid online for the item, and still no refund.

BE WARNED.

This company does not deserve even one star. I purchased some rugs and a table set from them in November. Tables were delivered damaged. I called them on numerous occasions and every time they told me different things. At first they told me that they will pick up the tables. When I called them a week later they told me to donate the tables to Salvation Army and email them pictures and SA receipt. It's been 2 months and I still did not receive a refund from ATG. I emailed them about my return, called them and I still do not have an answer. I saved all emails between me and ATG representatives and disputed my credit card charge through my credit card company. I think that ATG is a terrible and dishonest company. I am very disappointed. ATG SUCKS!

DO NOT ORDER ANYTHING WITH THIS COMPANY PLEASE... MY EXPERIENCE HAS BEEN LIKE MANY OTHERS... SENT DAMAGED MERCHANDISE AND SENT PICS, EMAILS, PHONE CALLS, FOR 8 MONTHS. ALL WE WANT IS OUR REFUND. THEY HAVE MADE SO MANY PROMISES AND NONE HAVE COME TRUE. SO I FILED A CLAIM TONIGHT WITH THE BETTER BUSINESS BUREAU, WHICH HAS HAD MORE THAN 300 CLAIMS LAST YEAR AGAINST ATG STORES. ATG STORES HAS A D- RATING. THEY SHOULD POST THAT RATING NOT "NO HASSLE RETURNS" THAT IS JUST A LIE. I SURE HOPE MR. RUBEN, THE CEO, CAN SLEEP AT NIGHT KNOWING THAT THIS IS HOW HE TREATS HIS CUSTOMERS. SO MY EXPERIENCE HAS BEEN A NEGATIVE STAR EXPERIENCE. PLEASE WHATEVER YOU DO... DO NOT ORDER FROM THIS COMPANY... I AM REALLY TRYING TO SAVE SOMEONE FROM THE EXPERIENCE MY FAMILY HAS HAD.

This is the worst company I have ever done business with. Ordered $670 worth of cabinet handles from them. The company could never give me a tracking number or any idea of when I would receive it. The merchandise arrived late, two weeks after I ordered it. The handles weren't right for me so I called to arrange a return. Got the biggest run-around I have ever experienced. It's taken 8 calls so far and no closer to getting my return arranged. ATG says that they will not process the return until the manufacturer authorizes it. This is despite ATG's advertised 'no hassle' return policy which my purchase clearly falls within. When I pressed ATG on why they would hold up my return based on their problems with the manufacturer, ATG rep told me that they are only a 'middle man', and that my return might not be accepted! By the way, each call involves very very long hold times, obviously to make the customer want to give up, and I also was hung up on twice. I was also promised call backs many times but have not received one after two weeks of struggling. Disputing this now with my credit card. YOU WILL REGRET IT IF YOU DO BUSINESS WITH ATG. THE FOLLOWING COMPANIES ARE ALL ATG: LIGHTING UNIVERSE, FIXTURE UNIVERSE, OUTDOOR LIVING SHOWROOM, HOME FURNITURE SHOWROOM

Well, I'm not usually the black sheep, but I feel like I owe a decent review.
I ordered a $150 chair from the site after I saw it was sold out or fifty bucks more everywhere else. I ordered it, and it took six days before it actually shipped, but my card was charged immediately. However, it arrived within two days of that. Plus, the shipping was free, so eight days for free shipping is still nice, especially for such a large item. The time it took to ship out might be related to the fact that it was sold out on their site a few days before I ordered it.

The biggest problem I had was with the return policy. After reading it, some of it seemed stringent and ridiculous compared to other stores. Obviously, they're a dropshipper, so returns aren't easy for them to handle, but if they'd ordered the wrong item or there was shipping damage I didn't notice until opening, I would not be happy.

Overall, though, I'm very pleased with my purchase. I still can't find the chair cheaper anywhere else. If I had to go back in time, I'd definitely order this again, but if I was going to order anything else, I'd wait until they tweak their return policy.

This is truly the worst company I have ever dealt with. I ordered two items that required that both be used for installation. The items arrived after nearly two weeks with one missing a critical part for the installation. They said it would take a week to ten days to get another part at my expense! I cancelled the order. Weeks later I finally got their return authorization to return the items and they made me pay the shipping to send one of the items back and I was charged a restocking fee! This company does nothing but take your order and then order it from the manufacturer or distributor. They then blame all of their "policies" on the manufacturer. Pretty ridiculous that they sent me a defective item and I was charged a restocking fee and return shipping. Still do not have the credit applied to my credit card and American Express is working on it.Do not ever buy from this company.

Item color was misrepresented online. Before placing initial order, called ATG Stores and specifically asked about return policies. After placing order, never received an invoice. One month AFTER order, they emailed that item was BACK ORDERED. Two weeks later, they emailed shipping notification. Two weeks after that, FINALLY received item, only to see that color was not as online. Called and was told that return shipping would be $300-$400. Emailed company to dispute return fees based on misrepresentation of item color and return policies. Have been calling for two weeks, only to have matter unresolved. Customer reps do not give you full ordering/returning information, do not respond in timely matter, do not understand customers issues, refuse to resolve issues in an ethical way. I was also hung up on by customer rep, placed on hold for a long time just to reach a manager, was given attitude when finally speaking to manager. Unfortunate situation could have been prevented if company was honest about return policy when asked. After my own experience and reading bad reviews on this site, I would advise EVERYONE against ordering from this company. They will give you the runaround as others have said and call it "BUYERS REMORSE."

Absolute nightmare! Dont EVER buy from this company! I ordered a rug for my daughter's bedroom. It arrived poorly packaged, absolutely filthy and badly woven. The rug was so dirty, I was hesitant to unroll it. When I called to ask about return procedures, they told me I would first have to send pictures and then the manufacturer would decide if I could receive a refund. What? That's not what the website says at all. The online chat employee was inexperienced, didn't remotely understand their policies or procedures, at one point "left" our chat for five minutes... I phoned and got another responsible employee who said I could return the rug. I'll see if the paperwork arrives. The online chat empoyee eventually came to the phone and apologized. She was really sweet in person, but the ordeal of even starting the paperwork took 1/2 hour! Yikes! I'll post again if the return form shows up and I get my refund. I'll definitely call Mastercard. Don't ever buy from this website!

Purchased a wine rack. The online store had trouble sending a copy of the invoice to me. My credit card was charged immediately. After about a week, I used their chat feature to find out the status of my order. The CSR stated that the product would be shipped the next day and that a shipping email would be sent to me.

Never received an email, but a week later, the wine rack showed up. Product was fine, as described. Very pleased as this was the lowest price, in stock I could find for a 100+ bottle wine rack.

I have to say that we had a very positive experience with ATG. I had ordered two stools for our kitchen, which were shipped directly from the manufacturer at no charge. They arrived about four days after I placed the order.

I assembled one of the stools, which was somewhat bigger than I imagined. It's difficult to get a sense of scale when ordering furniture online, even with the dimensions listed. My wife and I agreed that the stools would be too big for our smallish kitchen area.

So I called ATG and got Marcie on the line. She was very pleasant and helpful and asked me to repack the stool in its original box. Apparently, it is important to retain the original packing materials if you intend to return an item. Luckily I had the box and its stuffings in the basement.

Marcie then emailed me pre-paid return labels for the boxes-- all I had to do was bring them to the local UPS store.

I received my credit card refund less than a week later-- you have to admit that is quicker than most vendors. The return shipping on the two boxes (each of which must have weighed close to 40 lbs.) was only $35 or so, which was deducted from my refund. ATG never retroactively charged me for the cost of sending the product to me in the first place, which I thought was generous of them.

I have to say that ATG did everything I would hope an online vendor would do to address my problem. With their excellent prices, i would be glad to do business with them again.