Christine W.

After I had ordered a table from this company and received it damaged, I read these reviews and was very concerned about receiving any satisfactory resolution. However, my experience was quite pleasant. I contacted the company by phone and talked to a representative. She was quite courteous and gave me the option of returning the product and receiving a replacement or a refund. I opted for a refund. She said they would contact the manufacturer for return authorization and it would take 7-10 business days. On the 12th day I had heard nothing, and was thinking "Oh no, here we go with the run around". I e-mailed the person I had spoken to on the phone and within a few hours she responded with an apology and stated that I would receive my refund credited to my charge card within 1-3 days. I received e-mail confirmations of this and within 1 day I had my refund. I don't know if this represents a change in policy, but I found no problem with their service.