The MineReviews 484

Originally ordered 3 lamps showing in stock, 24 hrs later I got an email stating I have to wait from 20 to 60 days for my order to be completed due items unavailable, immediately I called them to cancel order rep said on the phone everything is ok I would get a full refund within 24 hrs, called them back 4 days later due to no refund issued, no chat available, people rude on the phone they were trying to buy some time and make me responsible for some items said order was not canceled and I would have to pay shipping + restocking fees, cust rep hung up phone on my face when requested to speak with manager or supervisor, finally after a week got full refund on items that were offered without availability and the stress and humiliation of dealing with a couple of jerks over the phone, I don't recommend this sites and their affiliates READ ALL REVIEWS CAREFULLY! Before wasting your time and energy with shady practices

Allow me to begin by saying this is the first review I have ever posted on the internet about anything ever. I feel COMPELLED to share my experience with this site.

I ordered a safe from a site called knobsandhardware.com which was apparently a front for a site called atgstores.com. The safe I ordered was labelled "in stock-will ship [tomorrow]". Waited for a week, it still hadn't shipped, per FedEx site. I called ATG and they said it was shipping from the manufacturer and assured me that "FedEx is wrong, this item has shipped". Called FedEx, they assured me that there is literally no way that could be true because every item gets scanned before a FedEx employee takes possession of it.

So, I decided to contact the manufacturer. After all, it was shipping directly from them. The manufacturer said "we are back ordered on these, it won't ship for ~ a month".

Let's get one thing straight, I am in no "rush" to get this product. But I don't think it's too much to ask for a no-BS ship date or if the item is actually in stock (or for that matter, if it is shipping directly from the manufacturer). Furthermore, don't lie to me and explicitly tell me FedEx made an error and that I should expect my item the next day when that isn't at all true.

If you can, buy your item from a reputable retailer. I had been pretty lucky up until now occasionally rolling the dice on non-reputable retailers. This is the last time I will ever do that.

This has been the worst online shopping experience I have ever had. I have never placed an order with ATG before & I will not ever again. My order was placed on Jan. 3 - I called and spoke with a rep to make sure the product was available & was told there were four in stock and to go ahead and place my order online. When I had not received any correspondence from the company, nor my product for over a week, I called. I was told they had e-mailed me to let me know the item was backordered and it must have gone to my spam folder, but the item would be shipping at the end of the week. Checked spam - no e-mail. I have been told my product would be shipping several times since my initial f/u call - the 17th, the 22nd & the 24th. On the 24th I contacted a rep through their online chat who told me, "It is expected to ship today, The tracking should be available later this evening or tomorrow morning." Heard that before! I decided to try another rep later that day, still couldn't get a straight answer - so I asked to have a supervisor contact me. No call - just an e-mail saying, "not expected to be in now until the middle of February due to the Chinese New Year". What a terrible company! I have pushed back the installation of my vessel sink on more than one occasion waiting for this faucet - as I was told more than once it was expected to ship this day and that. My credit card was charge for a product they STILL can't tell when will be available with any certainty. Now I'm fighting to get my money back. Stay away from this company!

**WARNING**

This company does not honor returns, despite the website saying No Hassle Returns.

Horrible customer service. They seem to only be a middle man to other product manufacturers - and they will either blame the manufacturer or the customer for product and return issues. There is no accountability or understanding of basic customer support.

Don't be Bait & Switched! I wish there was a lower rating than one star.

If you look at their Facebook page and Yelp page, the same apology and escalation email is posted as a reply. I've escalated several times and the response was 'there is nothing we can do for you".

Simply posting a seemingly proactive reply on these social sites doesn't mean this company honors their pre-sell advertising, like No Hassle Returns. It's just another gimmick to make themselves look good. FAIL.

I ordered a workbench from this company and the service was terrible. The workbench they sent had damaged parts, bent pieces and screws that didn't fit. I was able to put it together with my own parts, but followed up to discuss the situation with their customer service. First, the "live chat" person was super rude and said there was nothing they would do other than refund me my money if I shipped back the product. I informed her that I'd found the damaged parts half way through putting it together and had figured out how to complete assembly so sending it back was not an option. She said there was nothing they could do and that if I called they would tell me the same thing.

I called, and the person I spoke to on the phone asked me to send pictures of the damaged goods. I did this, and never heard back. I followed up, and was told they would process a 20% refund to my credit card. I was fine with this and moved on. Three weeks later the credit had not been processed. I followed up and was told that my refund had actually NOT BEEN APPROVED, after they told me it was. I told them that this was ridiculous and that I would not be ordering again and they seemed indifferent.

I will not order from here again.

I placed an order, since I noticed that their prices were much less expensive than anywhere else. I was excited also to see that they offered you a coupon code for your second order, to be emailed after your first order was placed. Awesome! It's been about a week since my order was placed, and I still haven't received the code. I tried doing a live chat with their representative and was told the following:

Michelle B: I dont know when those emails would go out

I was also told that Michelle B was, "Sure they will send them but [she] cant say that it will be any time soon."

I haven't even received my order yet and I'm frustrated! I guess their prices are low because they don't offer customer service on a level that is actually functional.

I'll make sure to update this review once I actually receive my order, since I have NO faith now that I'll receive the product I wanted in the condition I deserve.

This is a company to avoid at all costs. They are liars, plain and simple. I had a table and chairs delivered 08/28, and the table was damaged. It took 7 weeks to get the return authorization for the chairs (which were never opened). During those 7 weeks I was told many things about their efforts to resolve the problem, each of which was then contradicted by the next customer service rep I dealt with. Only when my credit card company got involved and reversed the charge was I given the address to which the chairs could be returned (at my expense). The table is still sitting in my kitchen, and the company tells me they are waiting for a dispute with FedEx to be resolved. But FedEx told me they paid the claim 2 weeks ago (I do not believe the damage was done in transit). I can not get an honest answer from anybody in this company. And the quality of the table was far below what I'd expected from the description and the price.

I order 3 quilted throws from this company. July 2,2012 they sent me an email stating the throws had been discontinued. Yet the same day they withdrew the funds from my account. I have called multiple times to be told at first I would be reimbursed within 72 hours then it was 24 hours, and several times they said immediately. I still have not been refunded. I can never talk to a supervisor or manager. I have been put on hold and disconnected after 18 minutes waiting on the phone. I guess this was a $300 lesson learned. Save your money and avoid this company.

Runaway! Negative stars if I could!

Ordered $3,000 bedroom set. Showed up in terrible condition. We called and got permission to return. The manufacturer is and was on the the No restocking fee list.

After three weeks and three phone calls inquiring about our refund no answer. Week 4 we get a return call saying we would get charged a 50% restocking fee and that our return was unauthorized. After multiple phone calls to over the following week to settle this dispute in a dignified manner they said they could settle for a 20% restocking fee despite the fact the return was authorized and the manufacturer was on their no restocking fee list.

Both my credit card company and lawyers were called. They are engaged and the transaction is not being charged interest but I still have not been reimbursed and it has been 8 weeks.

Add INSULT to injury. Using their website, I have tried now seven times to unsubscribe from their auto email they send out. Despite getting unsubscribe confirmation, I continue to get emails from them.

I'll be sure to repeat this review every day I get another email from them and every day I have to wait for my refund on every electronic site I can find.

I ordered a faucet by Kingston on atgstores.com first time due to No Hassle returns. I was confirmed they will provide me UPS shipping labels (less cost) and will be deducted from the refund, so I went ahead to order. After I realized this faucet is not right for me, I called to return. I called them every day for four days to ask for UPS shipping label and was told all the time it would take 48 hours each time I talked to them. I requested to speak to a manager and she told me it would take 5-7 days. I was frustrated and was confirmed I would be get fully refund even over 30 days period. It had been 10 days and I still didn't get the label. I called them today and they told me they don't generate label particular for this manufacturer. If I know I have to pay higher shipping costs, I would not purchase from this website. Hassle Free Return! Wrong! All operators working there don't know what they are doing. I hate this store... Now, I have to pay half of the price of the item to shipping, and not sure if I am going to receive fully refund. I think I am going to file complaint with BBB.org

Absolutely horrible experience. I will NEVER order anything from this terrible company ever again and it is my hope that this company is shut down by the government for ripping off customers like they do. I ordered a bench about a month ago and all I've gotten from their "customer service" is the runaround. It's amazing to me that this company is still in business. Do they even deliver anything they promise of is this just some scam outfit? Isn't there a consumer affairs department that protects customers from con artists like this?

Very disappointed and I was ripped off but I just want to make sure that nobody else falls for the scam. ATG stores is a theft operation. Order from them and you'll waste your money.

I had quite a few problems with this company and will definitely never order from them again! The first problem was that my item was backordered for a month, not a huge deal since at least I knew when it was coming. But then when it was supposed to be delivered, I had to continuously call (over 10 times) asking where it was while they gave me the run around. I would speak with someone who claimed they would check with the shipper or manufacturere and call me back with an update. No one ever called back. I waited approx. 2 weeks for them to figure out where the shipment was, only to be told that they LOST it and it would take another few weeks to file a claim, and then send a replacement. I was told I could not get a refund since the product had already shipped. I was finally able to speak to a supervisor, after numerous requests, who agreed to process a cancellation since the replacement item had not left the manufacturer. This part was pretty quick, I received a refund within 2 days. The only problem with that was they took out the costs (about $75) for white glove delivery and shipping on the item that I never received. Still working on getting that back. This company is TERRIBLE. Over 2 months of hassle and I end up losing out on $75.

If I could rate this company less than one star I would do...
There seems to be a common theme throughout all of the reviews, the item arrives damaged and then they just leave a trail of very unahppy customer with damaged goods over and over again. After 2 months I am still awaiting for the item to arrive in one piece, I ordered a light with glass shades, the intial order arrived 3 weeks after I placed the order( I was told it would be 5 days). It arrived damaged, one of the shades with a chip in it, I called and requested that they replace the shade only, it had taken so long for the light to arrive I didnt want to send the whole thing back. Three deliveries later I am still waiting for a shade to arrive that is not smashed in a million pieces. When you call no one cares, the staff are obviously so used to hearing the same thing day in day out that they just couldnt care less. I asked today for the CS directors name as I wanted to make a written complaint, they said they couldnt give out her full name... Nicholl was the only name they were willing to provide and said it must be done via email, they didnt really respond to letters in writing... what!. I have never heard of any company refusing to give a directors name and not accepting letters of complaint.
I would advise anyone... never, ever, ever make a purchase from this company, they sell poor quality goods and when you make a complaint they just do not care... BUYER BEWARE, DO NOT BUY FROM ATG STORES!

I too have had the same experience with ATG Stores as many of the people here. There is no other way with words to describe this experience other than feeling as if one is in the "Twilight Zone". Every phone call I have attempted has left more questions than answers for me. This company walks a fine line of fraud, IMHO. I'm urging everyone on this board to please contact the Attorney General in the State of Washington, their own state, and to also render a complaint with the Better Business Bureau. Also, if you use social media such as Facebook, Twitter, Yelp etc... Please, please help spread the word in which the manner that this company conducts business. BUYER BEWARE!