The MineReviews 484

I ordered 3 24" bar stools, simple enough. When I received the stools they were in 3 separate boxes. I took them into my garage and assembled them. When I took them in and placed them at the bar I found that they were 30" high instead of 24" high. I contacted the company and explained my problem and they did offer to return them and ship me out new ones. Now that would have me preparing them for return. Making myself available for a return delivery truck. Waiting on the new stools to be shipped. Assembling the new stools and disposing of all the trash. To save me all of this work I was offered a credit of $5 per stool. I still had to cut off the legs of three stools or take them to a cabinet shop to have them cut. What a lousy way to do business.

Wanna get ripped-off? Deal with ATG and you will. It's been over 45 days since I placed a purchase for 2000. 00 and still haven't received the merch. It arrived once after a month, but was all damaged and therefore refused. Danger-Danger!
Don't mess with this organization. I called executive customer support at the parent-company, Lowes. Hopefully they can help me get my money refunded without a jerk-around from these losers. Buyer Beware! Truly not worthy of any stars.
I see Taryn W. Is trying to work her magic on here as she does on Yelp. As a response to a very similar review I posted on Yelp, she tried to tell me that my experience wasn't typical of the majority of their customers. She must have thought that I didn't read the rest of the reviews, or she's a liar, or just ignorant. Regardless I explained to her that I saw her responses to negative reviews all over the page. She bowed out after that. She is one of many double-talkers in the ATG stable. BAD-BAD-BAD

The worst customer service and return policy. Sent the wrong item and would not take it back. Had to file a Paypal claim.

I had read most of the reviews that were mainly negative and that made me feel uneasy, as I had read them after ordering my sofa table and thought I'd have to go in circles if anything was wrong with it... but I had no need. Speaking with the person who took my order was friendly, I was informed by email about the order, approximate date of delivery more than twice. Many complained about the shipping boxes their item came in yet I found the shipping box to be very sturdy, secure and not banged up. Upon opening the box, I found the table to be in tact, no parts missing, all the screws, along with directions were in there. The table is very heavy, looks impressive and of good quality and design. I could find no faults.

ATG sells broken material and will not stand behind their product. When you call them the act like your are stupid and it takes talking to the mfg to get anyone to understand that items were missing and broken. Even after pictures to ATG and the mfg contacting ATG, ATG sti made it impossible to return the items for a refund. ATG went thru all the motions to act like they were processing the return just to return the broken items to me claiming they could not accept the return bc the parts were not in the original plastic for the packaging material. Seriously? We didn't just change our mind and want an exchange we just wanted the original product we ordered. Not their incomplete and inadequate piece of crap. OK and by the way I've been a plumber for 40 years and I think I know when a faucet is incomplete. I started plumbing in Beverly Hills with high end products paying up to 1000 bucks a faucet. The sad thing is, is ATG could have also gotten a full credit by the mfg who agreed it was their error. BUT ATG is so lazy they refused to process the return. They got their money and trust me that's the last dime they we ever get from me or any of my 40 years worth of plumbing contractor buddies money.

I pretty much agree with the others. Lowe's should be ashamed of themselves. The product I received came in a million pieces and was hard to assemble, never did come together straight, had stickers all over the wood, and deep gashes. Could not return it, once it was out of the box it was not going back in. I sent pictures and they offered me a small refund to compensate for the damage. I wrote a review on their website and they DID NOT PUBLISH IT. I gave the product 3 stars, so the review was fair. I emailed as to why the review was not published and got no response. I am disgusted with merchants who only publish positive reviews.

I had a merchandise credit that I wanted to use towards my new purchase of lights. I found a lower price at two different online and physical stores. They say they will price match it but they really don't want to. They tried to tell me that the free shipping that the other sites were offering was only until the end of the month. It was early in the month when I was placing my order with them. They wanted to charge me for shipping even though they offer free shipping themselves. Then they finally agreed to price match but told me I couldn't use my credit. I threatened to go to my charge card company to get a credit applied to my charge and then they called back and said they made a mistake I could get the price match and use my credit. Unfortunately they still billed my credit card for the full amount of my purchase and didn't apply the merchandise credit. I sent ATG several emails and called them but they never corrected the matter. I ended up disputed the charge with my charge card company and received the credit back from them. ATG has the worst customer service of any company I have ever done business with. They always have to check with someone before they can process an order or answer a question. Then they don't even do what they say they are going to do. Will never do business with them again! Good bye ATG stores and your terrible customer service. I will shop elsewhere.

I didn't even complete an order. I order on-line all the time and luckily, I used PayPal to check out. Apparently, they are on a list of suspicious merchants so the transaction didn't go through. I have never had a problem with PayPal so I tried changing my name(maiden name on PP) and then changing to my maiden name on the purchase site. Red msg. You may wish to try another credit card... HA. The Customer Support # is *******541 which white pages says doesn't exist. Now I'm worried about identity fraud. Definitely shady and Thank Goodness for PayPal.

PLEASE DO NOT TRUST THIS SITE--- 90% of things I purchase are from online so I am aware of the procedure. ATG website was something that I had used for the first time, I had checked reviews on this and some were positive and A LOT were negative. I had placed an order for a TV console that supports 60in TV. The set I ordered was over 150 pounds. I was suppose to receive the delivery on Jan15 and today is Jan 21st and I have yet to receive it. I have been back and forth with ATG and CEVA which is the shipping company they use and I was told by CEVA there was no record of my TV stand, I was told that it may be have been lost…. Are you kidding me how can you lose a 150 pound item. There system is really screwed up and I had to call several times for my refund and still have not received it. I had to dispute this charge through my credit card. Please DO NOT waste your money and time on this company.

I ordered this Sofa on December 9th, 2013. It was supposed to be shipped on December 15th, 2013. On December 30th, I call ATG and they tell me the item is on backorder and won't be shipped out until January 15th, 2014. No one contacted me to tell me this. I figured I would wait since it wasn't that much longer. On January 17th, 2014 I call ATG to check on the status and they tell me it is on backorder again but now it won't be shipped till February 23,2013. The rep doesn't offer any other options except cancel or wait. I had to cancel the order because I am not going to wait for several months to get a couch. The listing here still shows the couch is supposed to get shipped out on January 23rd. RIDICULOUS! This is the worst customer service I had ever experienced. Do yourself a favor and don't shop here!

Photo of light was deceiving. When I received it it had a cord and was not a fixture. When I called they said I would be charged a reshelving fee plus I had to pay postage. Two weeks have gone by and I still have not received any credit. When I called the company they said they wanted proof that I shipped it. Now I have to did for a receipt from post office. This company is horrible and I can't believe Lowes would operate this way!

Absolutely appalling customer service. I have filed a complaint with Lowe's and will be filing a complaint with the BBB. I would direct your attention to yelp.com and the additional complaints that have conveniently not made it onto their website.
Purchased a light fixture from them and then cancelled the order. They shipped it anyways and refuse to take it back unless I cancel my credit card charge dispute and sign a legal affidavit taking full financial responsibility for the item that I do not want and have been trying to return. Verbal promises made to receive back the lighting fixture when I was on a conference call with my bank representative and the ATG customer care rep were then ignored once we were no longer on the phone with my bank. DO YOUR RESEARCH PRIOR TO USING THIS WEBSITE TO PURCHASE ANYTHING!

DO NOT SHOP HERE. If any individual acted this way, they'd be in jail for fraud. Somehow, because it's a big company, they manage to get away with it.

My story begins two and a half years ago when I bought a rug on clearance from ATG. Because it was on clearance, it was not returnable. When a rug finally showed up at my door, weeks later than expected, it was the wrong rug. The description and item number on the rug's label and the description and item number on my order were different. The order could not be corrected, however, because it turned out that they didn't actually have the rug I ordered in stock so I suppose they figured they'd just ship me any old thing they had handy instead. Though they took the rug back and sent me shipping labels to do so (I had to fight for this), they would not refund my money citing the final clearance sale conditions. So they have held on to $235 of my money for two and a half years. I finally found something I wanted at ATG recently and went to try to use my credit and could not find it in my account. So I forwarded the email I got (had to insist on them sending to me) confirming my credit several years ago. This is after I spoke with multiple agents who confidently provided me with one incorrect answer or another. One told me my card had been refunded and that it would be my responsibility to confirm it by asking my bank for records since they had no evidence of the refund but couldn't be bothered to provide me with any. Another told me I had been given a credit on my Amazon account. Neither of these answers was correct, but they appear to be trained to just say something and hope that you shut up. I am still waiting. DO NOT SHOP HERE. I intend to file a complaint with the better business bureau once I find out what they intend to do about finding my credit. Either way, they are irresponsible and disgusting.

We purchased a dining room table and chairs set – the charge was posted on the credit card same day of the Internet order. We called a week later to get a status on the order because the shipping tracking number they (ATG) provided was invalid. They could never provide a clear answer as to where the merchandise was or when it would ship.
Two weeks later they said that the shipping company had the order, and gave us a direct number to contact the shipper. When we called the shipper, they advised us that they did not have our merchandise and we were not even in the system. Called ATG again and then they said that the manufacturer had the product picked up. However, another rep advised that the manufacturer did not have record of the order either.
We asked for cancellation and for ATG to credit back the purchase amount to the card. ATG's response was "Can you give us another 3 days to figure out what happened?" We demanded a cancellation of the order and I immediately contacted our credit card company and disputed the transaction.
We order products on the Internet often. This experience has been a complete joke and should be an embarrassment to ATG. But after reading all the reviews I can see that they have learned NOTHING from the feedback.

I placed an order July 27th for a tv console and was told it would ship out on Aug. 5th. Here it is August 22nd and they have no idea where it is. No one has has the curiosity to call or email me regarding the status of my order, even though every time I call them someone is supposed to call me back. I am going to cancel my order tomorrow, just hope I don't have a problem with getting my refund. I wish I would have read all the reviews before I place my order, I will NEVER ORDER anything from them again! 1

I recently bought patio furniture from ATG Stores and was told it would be delivered early July. I called mid july and was told it would be delayed by a few weeks and everything was going to be delivered by July 24th. After that date passed I called and was told it was delayed until September. This company completely misrepresented themselves. I have a large party that I need this furniture for. When I called them, they were rude and told me they would give me a $ 75.00 credit. I would not recommend doing business with this company. They were unwilling to help resolve this problem. They were not willing to be cooperative or creative in trying to get my furniture earlier or an alternative.