The MineReviews 484

I ordered a complete bedroom set in July, 2010. Paid over $3,000.00 for it. Site stated that it took 4-6 weeks for shipping. It's continually been on back order and here it is NOVEMBER 4th and I STILL haven't received it! Now, the trucking company (there are several of them, mind you) has lost a piece of the set and won't deliver it until they find it from one of the previous trucking companies that had it on their truck! They have had my money for 4 MONTHS, are continually giving me the run around and I'm so disgusted it's not funny! I checked their site today. STILL says that delivery is 4-6 weeks. What a bunch of crap! I now see soooo many complaints about them. I realize that no business is perfect but this company makes errors one right after another and still indicating that it takes 4-6 weeks for delivery when I've been waiting 4 MONTHS?

I know I will NEVER be buying from them again!

This is not a legit business, should be avoided, and probably should be shut down by the FTC or whoever has such power. I've had the same problem as others: Placed an order, got an email indicating the items were "on backorder" for a month and was asked if that's ok. I said no, please cancel the order. I then saw that my credit card had been charged for the full amount, and when I called back about having them reverse it, they said it takes a week to do so... pending hearing back from the manufacturer, which could still incur "restocking fees." I indicated how wholly unacceptable this was, and even found a few lines in their own policy statement that said they don't charge you until the order is shipped. All of their replies are cut/paste responses that don't answer my questions or address the issue.

Website promised lighting fixture would not require moving juncture box. When this proved to be false, this company resisted sending me a product return authorization, promising on 4 different occassions that it would be sent momentarily (within 15 minutes) and not sending it.
When I finally got a return authorization from them they did not send to label, but a densely worded 1 page document outlining what I needed to do. Despite the fact that the product was shipped to me from Buffalo NY, I was asked to pay to ship it back to Canada.
This has been a very unsatisfactory experience and I encourage other consumers not to deal with ATG Stores. They claim they are merely an agent for the products on their site and have no control over the policies of the manufacturers they represent.
I only wish I had been aware of the hundreds of complaints about ATG stores that are on various websites before I made this purchase.

Alexander Huff
Fort Lauderdale FL.

I ordered about forty handles for my kitchen cabinets. They came in and the measurements listed were wrong. By the time I received them, I only had 10 days to return them (to meet the 30 days return policy). When called to return, I got the worst customer service. The rep. Named Vickey had such a nasty attitude that I wanted to go off on her. I still gave her the benefit of the doubt and tried to sympathize with her. She was claiming that she just came back from lunch and phones have not stopped ringing as if she is owed something. After some time working on her attitude, she turned very cooperative (or as I thought). She told me she is going to call me back in a few hours to give me a return reference number. Needless to say, I have placed numerous calls, asked to speak with a supervisor to no avail and each time had to speak to another rude person yet. I disputed the charges with my credit card company today and see what happens. DO NOT SHOP WITH THIS COMPANY or will be disappointed.

I had a similar problem to everyone else. First, they charged me immediately for the product I ordered, and then didn't ship it to me for a month. Then it was the wrong color, so I set up an exchange. They told me to order the right color and they would refund my money when I sent back the old knobs. Guess what, they never refunded my money after I sent back the old knobs. After weeks of e-mailing back and forth, they finally said since it was past 30 days (they waited to ship it to me for 30 days) that they would only give me store credit for HALF the price of the merchandise. I filed a charge dispute with VISA and got my money back. I will never do business with this company again.

I wish I had read the reviews before I shopped! I do almost all my home and personal shopping on-line and of the literally thousands of purchases and internet shopping sites I've used, lighting universe (of atg stores) was BY FAR the WORST experience I've had.

I ordered two pendants which turned out to look extremely different than the on-line picture and description. I spoke to a very nice woman (too bad she works for a fraudulent company) who asked me to send a picture of the glass shade I received. She agreed that it looked nothing like the picture and had the manufacturer send me a replacement thinking that the first was a mistake. The replacement arrived and looked just like the first (not just a little different than the picture, but bad... downright ugly!)

At this point I emailed the woman who had been helping me and told her I needed to get a return authorization. I was then told that the "free" shipping I had gotten on the order was going to be subtracted from my refund and that I needed to pay for the return since the product was not defective. (Not defective maybe, but not the product I ordered!)

End of story, I paid more for shipping than the original cost of one of the lights and I ended up with no lights. This company claims free shipping and no hassle returns. They lie. This company is a catastrophe. Buyer beware!

I ordered an Alno medicine cabinet and received a Nutone cabinet 72SS304D instead. The Nutone cabinet costs between $ 300 to 350, while the Alno cabinet runs between $575 to 650. The packaging and instructions are Nutone and the name is taped over to disguise it. Since I did not receive what I had ordered, I correspomded with customer service and informed them of the same. They told me that I received, what I had ordered. And if I wanted to return it, I would incur a $77 charge for the free shipping and I would have to pay for the return shipping (BTW, which is only $ 39 by UPS). Of course I would have to package it carefully, so as to not cause any damage, which I would be charged for. Now I am out $ 120 and who know how much more.
So don't buy Alno, instead buy a Nutone which is roughly half the price.

I placed an order for a 110"x84" outdoor table cover. What showed up was a 92" model that didnt fit. After an hour on the phone with Dave from customer service taking him through his own site, he confirmed that there was an error.
His managers response was that I should be more careful! Are they kidding me? Its an error on their site and I have to pay to ship it back AND the restocking fee?
Im sorry I didnt find this site sooner.
DONT BUY FROM THEM

ATG Stores are horrible. My wife and I ordered two wall lamps - but we cancelled the order the day we made it - yet the lamps still arrived. We tried to return the articles but because they had been placed in a closet by someone gathering our mail - we went past the 30 day limit - and they would not take them back. Now we have 2 brand new lamps we cannot use - and the worse part is - they are not even the lamps we ordered! They sent the wrong color lamps!

Terrible! I was charged immediately and never received an e-mail confirmation. I couldn' t even bring up my order on their site. I had a charge on my credit card and no proof I ordered the item or a ship date. I made many calls and still had no account on their site and no confirmation. Told me the item was back ordered until september. I told them to cancel the order, credit my account and send me an email. They said they would have to notify Pulaski Furniture first. I waited a few days. No notice of cancellation. Told my card co. To hold payment and told ATG I would call Pulaski Furniture. I finally got a notice of cancellation and about a week later a credit to my account. I have been shopping online about 9 years. This was the worst experience ever!

Guess I am in a good company - ordered item from ATGstores.com, received item in damaged box, returned item and now keep trying to get my money back. I am only 1 month in the process, so I am still optimistic. In any case - do not buy from this guys. They are 'drop ship' vendors. So, they have no clue what was shipped, but what is bad - they don't care. To get your money back is even worse. They always use the 'vendor' as an excuse, saying that vendor did not reimbursed them yet. In my case everybody is pretty polite, but still - no money back. Do yourself a favor - do not not from them.

Horrible customer service. My ceiling fan came in damaged & they will not let me return it because we intalled it. We didn't know it was damaged until we went to install it & had to have an electrician come out to take a look at it. The switch that came with the fan was faulty. Now, I'm stuck with a broken fan & a $200 electricain bill! I wish I would have read the reviews before ordering from this company! Very, Very Rude People

Shop elsewhere: I ordered a track light for the bathroom that was listed as IN STOCK. A week later I got an email stating it was out of stock and would ship in 3 weeks (initially the web site had a 2 day shipping date). I did not want to wait that long so tried to cancel... representative said it would take 5 days to do this even though they charged my credit card immediately when I placed the order. I would not buy from this website again.

ABSOLUTELY THE WORST CUSTOMER SERVICE EVER AND TOOK MY MONEY! Horrible insulting, rude, customer service. Ordered an expensive item (over $1000 dollars), it arrived cracked and broken, they said they would re-issue the refund and it never came. I made over 50 calls between me and my husband and was given the run around. They said it would be credited to my card then another person would say a check was cut, no money ever came! I was never able to talk to a manager, only rude customer service people that laughed at me, why I don't know. This had been going on for almost a year. GARY RUBENS out of Kirkland, Washington is the owner, he should hire people that treat people with respect and earn how to run a company instead of a sham of a company. Shame on him!