The site is garbage. If a provider on it sells you a $#*! product there is no way to get a refund if they author refuses. They say there is a dispute process but offer no links to file a dispute and no way to contact themeforest. Worthless.
Purchased a theme from ThemeForest. Customer service is illusive. You don't know WHAT issues you will have until you dive into the Theme or Product. Once you realize you have issues, the ONLY way to solve issues is through their customer service which is impossible to locate. Days to get back to you and difficult communication.
I finally deleted the theme and all associated elements. Out over $100. Lesson learned.
If I buy a theme that has a certain "look" it is because I want THAT and then adapt it. What I got was an empty shell that I have to build myself.
I want my money back but I can't and these people do not even have a half decent support!
AWFUL
Before purchasing from Envato, I recommend you review the page envato ripoffs on facebook.
My experience was typical: I purchased a theme from them, but it could not be installed using the written directions. I requested support MANY TIMES, but they simply ignored me. When I requested a refund, they simply locked my account, then said NO.
Bought a WP theme through Themeforest that ended up not working properly because of bugs, then failing altogether within two weeks because a WP update completely broke it while the theme author went AWOL. Themeforest staff was no help, trying to refer me to the absent author, and a claim filed with PayPal was also unsuccessful because digital content isn't covered under the Buyer Protection Policy.
This is a horrible company with a very low level of "customer service". I bought a theme that was horribly misrepresented. I was told I could have a credit, but not a refund. Then I was told I could have a refund. THEN told I couldn't because I'd bought "credit" instead of buying straight across. Finally went to PayPal and filed a claim -- they found in my favor. DO NOT CLOSE A CASE, even though Envato's customer service will try to talk you into it. You will have no recourse if you close it, and given their track record, it's likely PayPal will find in your favor.
We made a site for a very large cannabis company. Every time we updated with the current code their was always huge breaks or problems that prevented the site from taking revenue in some parts of the store. The author used outdated woocommerce files. They sell the theme as CURRENT AND UP TO DATE, last update 7 months ago! Now we all know wordpress and woocommerce rolls out updates much more often so his use of outdated code was just plain lazy. We gave him a bad review as he repeatedly did this, every time THEMEFOREST ERASED IT, the author has over 5000 sales of a $45 item, MEANING THEY MADE OVER $100,000 FOR THE AUTHOR AND ANOTHER 100,000 FOR THEMSELVES... SO... leaving bad ratings thwarts his success and it cost THEMEFOREST MONEY SO THEY ERASE HIS BAD REVIEWS AS HE IS A SENIOR AUTHOR. NOW THEY KEEP ASKING US TO PAY FOR SUPPORT., SO WE PAY AND THEN THEY TELL US TO $#*! OFF THEY WILL UPDATE IT WHEN THEY GET A CHANCE
IF YOU HAVE A VALUABLE CLIENT DO NOT BUY FROM THEMEFOREST
I bought a theme called everything, https://themeforest.net/item/everything-multipurpose-premium-responsive-shopify-themes-fashion-electronics-cosmetics-gifts/******* for shopify
It is advertised as having 100+ demos/home pages to build off of, but once you download it, there's only 87 for $69. The developer is tvlgiao and their reply to my ticket was, "their coming soon once they finish them".
I asked for a refund and they quit replying to my ticket. I gave them a 1 star review, which they deleted or theme forest deleted since this developer has a lot of sales and brings in money for theme forest. I have since re-done my review, but I'm sure it will get deleted too, so I'm curious just how many 1 star reviews this theme/developer really has. I have disputed my refund with theme forest and am waiting for their decision. It says whatever they decide is final, so if they allow false advertising from a developer just because they bring in a lot of revenue via sales, we will have to file a dispute with PayPal next.
DON`T BUY "ARVIN" TEMPLATE!
Theme Forest sells it but have no support for costumers after it! If you buy from a responsible template designer, great!
If not, you simply don`t have your problem solved out!
No one to talk to... the template designe ignores you (he made his money already)
The theme forest doesn`t support you... after looking for some time I found a way to send an email to theme forest.
They answered something that had not to do with my request, didn`t offer any solution, didn`t care if I`m having a serious problem with their product, didn`t contact the template designer. NOTHING!
They let any one sell templates... They don`t know the quality of the templates, if it works,... they don`t care!
Offcourse that on DEMO version everything works pefectly!
Shame on Theme Forest!
I've been trying to get a refund from Theme Forest/Envato Market for three weeks, but can't even get a straight answer from them. They keep telling me to contact Envato Market to get a refund, but when I contact Envato Market, they tell me to contact Theme Forest. The ironic thing is that they keep sending me customer satisfaction surveys that I give them a 1 on each time, but they don't respond and don't care.
STAY FAR AWAY from these scammers!
As others pointed out, they delete negative reviews for themes. I bought a theme that didn't work, spent hours and hours on trying to fix it. I finally contacted support and they blamed everything but themselves. Then they worked on it for longer than they expected to (because the theme is buggy as hell) and finally asked me if I could take a look if the theme now looks ok. It did look somewhat ok. However, the functionality of the them was still broken and most features still didn't work. At this point I told them I paid for the theme so I don't have to waste time building it and I am wasting my time on it, so I want a refund, because the theme doesn't work. They said no. Now, what's even worse is that the negative review gets deleted every time. I give them a negative review over and over again to warn other people of the bad theme, but every time it gets deleted. This is very scammy, because it doesn't let you know of any issues the theme has before you buy it. You think you're getting a 5 star theme, but only because every negative review is deleted. Needles to say, I am never buying from themeforest again.
I've been sourcing some themes from them for the past 4 years, I have rarely been disappointed. Best place to get your themes, as long as you have someone who can install them for you
Finally, after much arguing and back and forth, I received my refund. Thank you very much Chris. I really appreciate it.
I went on their site and purchased a theme and also paid for someone on their team to install it for me. Not only this agent took forever to reply to his messages, the theme I bought from them was not working. It wasn't a minor issue. There were several areas that were not working. I contacted them regarding this issue several times and every time they sent me a message saying that the agent fixed one specific issue. But when I went on the website, nothing was fixed. This was a joke. I asked them for me to return the license to them because it was not working out and I requested a refund for the theme and for the service. After several going back and forth with them, they send me an email with a link to submit a request for it. The refund was approved for the theme but not the service. Now, since I returned their theme that was not working, which by the way was not my fault, I also requested a refund for the service that I paid them. It was back and forth with them refusing to give me back my money for the service. So, if I don't get a theme, why should I pay them for a service that did not happen? The theme was on their site and they offer the service to install it. If I am not getting a theme that works, neither should they get my money. Unfortunately, it seems that they took $50 from me for nothing. I need my money back. Their customer service really sucks. I shouldn't have to ask for the return of my $50. Where is the customer service? I am not backing down. What good is their so called service to me when I did not get a theme that works? So, the customer is supposed to lose money when she paid them in good faith to get a proper job done? I will never do business again with them. I don't care if they have other great products, their customer service says it all. They are all here for their pockets, not caring about the customer's. David or Alex, refund me my money. You all get a zero star from me.
Whenever I place my order I why do they block my account customer service is also not supporting they didn't give any solution yet and not enabling my account
We buy same script template to themeforest and evanto not same details i buy after i ask for return money,
Themeforest evanto ask me ok for return money to my account
I ask not you must to return money to my paypal account
Themeforest evanto not want to return to my paypal i complaint paypal and themeforest evanto block my account
After investigation i suspect themeforest evanto is are india company registrer to australia and is not good plateform.
1 many items incomplet
2/ many items not same show front end
3/ bad service and not honest support.
So is are pure scam do not buy eveything to themeforest evanto codecanyon ect is are bad company stolen your money pure scam!
So many people can't be wrong, I ignored these reviews and here I am writing. Never buy anything from these following domains: AudioJungle, ThemeForest, VideoHive, GraphicRiver, 3DOcean, CodeCanyon, PhotoDune, ElementsStudio. They are all owned by the same scam company. They will gobble all your money and lock your account with some silly excuse.
They will never unlock your account and You will end paying more money. Never buy anything from them, You can donate the money to some charity rather than these crooks. They will never allow you to rate negatively unless you rate 5 star. If you will insist with your reviews, They will lock your account and never reply to your emails.
Such despicable cheats.
Hello,
I purchased a theme from themeforest a week ago, theme was badly done, many bugs and errors, I requested a refund and the author refused, I contacted support and they disabled my account telling me there is no refund for me, so to recap, I bought a theme called (Classiads - Classified Ads WordPress Theme), theme had many problems, requested a refund and my account gets disabled, I won't be dealing with themeforest anymore
I am pleading with any website developer looking to purchase themes from themeforest, please do not, I purchased a faulty theme from themeforest that wasn't coded properly, I contacted the author and he reported me to themeforest? Themeforest quickly disabled my account, I got scammed out of $120 just by dealing with this scam, stay away, I purchased the Classiads - Classified Ads WordPress Theme and Anna from Envato disabled my account, terrible people.
I have purchased a theme for $59USD which claims that its fast, the code is to high standards, easily modified, and has great support. However, the problems began soon after my purchase, firstly with some broken code that was causing timeout issues on my webhost. I brang this up with support, 3 days later was told to simply change my hosting because other people have been using it just fine. NO, I do not want potentially crappy code to take down my site at the worst possible time. Then came other irritations like having overly complicated systems that should just be left to plugins to handle. Even the most simple modifications require developer or support (which is incredibly slow). The website, takes over 10 seconds to load even though I was promised fast speeds up there with the best themes. And the final straw, when I tried to warn others about a shady developer with poorly written code and a bunch of other issues, my review was promptly deleted. This is deception and themeforest/envato needs to be sued. Because people look at reviews to determine whether something is worth buying or not. I have not yet requested a refund, but I will be filing a chargeback with paypal if I don't get every cent back because I was not delivered what was promised.
I wish I would have looked to see what customers had to say about this site before I purchased anything! Please do not throw away your money! THIS COMPANY IS A SCAM!
Overview
ThemeForest has a rating of 1.4 stars from 71 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ThemeForest most frequently mention and customer service. ThemeForest ranks 124th among Image Editing sites.
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